Stealth Agility
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Slides from Sarah Klarich's presentation at Agile Day Twin Cities 2019, hosted on November 20th at the RiverCentre in Saint Paul, MN. https://www.agiledaytwincities.com/
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Stealth Agility
- 1. 1 Using the culture you have to get the results Stealth Agility Director, Business Agility Engagement Services USAA Chief Administrative Services Sarah Klarich
- 2. 2 OUR MISSION The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. THE USAA STANDARD • Keep our membership and mission first • Live our core values: Service, Loyalty, Honesty, Integrity • Be compliant and manage risk • Build trust and help each other succeed • Embrace diversity and be purposefully inclusive • Innovate and build for the future
- 3. 3 History USAA was founded in 1922 by a group of Army officers who decided to self-insure each other, forming the United States Army Automobile Association. In 1923, the company began to extend eligibility, and was renamed United Services Automobile Association (USAA) the following year. USAA staff in the Calcasieu Building office, Dec. 26, 1923
- 4. 4 Membership 12.8+ million members More than 97% member retention In 2018, returned more than $1.8 billion to members
- 5. 5 Who We Are Nearly 34,000 employees 13 campuses in 7 cities 3 international offices 20% employees work from home 1 in 4 employees are veterans or military spouses No. 19 in 2018 FORTUNE 100 Best Companies to Work For® 2018 World’s Most Ethical Companies® USAA employees work outside the Social Exchange at USAA headquarters in San Antonio
- 6. 6 About Me • Coaching and consulting in agility space for over a decade • Working with USAA since 2016; employee since 2018 • Volunteering in the agile community in various capacities since 2012 • Enjoy traveling, live music and spending time with family
- 7. 7 My Coaching Journey • I learned and was mentored by the best • I earned the certifications I thought I needed for credibility • I continued to learn and broaden my areas of knowledge • I made the usual mistakes I started engagements with the solution in mind I used the Agile vocabulary in all conversations I expected people to see things through my point of view It was about implementing Agile It was about changing the culture and the people
- 8. 8 As I Looked Around USAA … • We already have a culture that supports agility • Listening to understand the problem is the first part of a solution • I could connect with leaders using the tools they already have • The WIIFM station for everyone may have different music playing however the themes are similar …and started to use what was available
- 10. 10 Training Opportunities Courses offered that have agility values, principles and concepts inherent in their content
- 11. 11 Other Resources that Resonate with our Leaders
- 12. 12 What I know now… • Implementing Agile is not the end goal • Listen to the problem, spend more time seeking to understand • Meet people where they are and talk in a language that moves them forward at their pace. • Use the tools that you have available • Shift your own mind map before asking someone else to shift their • Be open, be brave
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