1. Performance Management KPI Identification

2. What is Performance Management? Performance Management is having access to the right information at the right time; letting decision makers align the right decisions with each other and with corporate goals. The information you track becomes your Key Performance Indicators (KPIs). An effective performance management solution is critical to the success of a company. A performance dashboard provides data visualization — the ability to view your KPIs graphically. © Scope Consulting 2009

4. Compatibility with any data source

5. Ability to drill-down into the data

6. Quick to deploy

7. Easily customisable© Scope Consulting 2009

8. KPI Characteristics © Scope Consulting 2009

10. Map the “true” business processes

11. Identify process owners

12. Identify key inputs and outputs from process flows

13. Identify any current controls and their use© Scope Consulting 2009

15. Identify critical and supporting processesWhen thinking about value, think about what your customers would be prepared to pay for, and which they would not! © Scope Consulting 2009

17. Identify and define any standards used within the organization

18. Publish and agree the definitions throughout the business© Scope Consulting 2009

20. Consult on the most appropriate method of implementation

21. Scorecards measure people, business units or logical entity against specific targets

22. Dashboards measure a process, a piece of equipment or a specific business metric such as YTD sales© Scope Consulting 2009

23. Performance Management Identify the “real” processes Where to concentrate the effort Define the standards Method of implementation © Scope Consulting 2009

24. KPI Management © Scope Consulting 2009