1. Communicating
with Stakeholders
“The single biggest problem with communication is the
illusion that it has taken place” George Bernard Shaw

3.  Obey the Conventions
 Hello, How are you, My Name is, I am from
 Manners
 Be polite, don’t use slang or colloquialisms, say please and thank
you
 Respond rather than React
 Active Listening
 Plan
 Alternatives, compromise, advice

4. Face to Face
 Interviews
 Meetings
 Body Language, Personal Appearance, Grooming
 Sales and Purchases
 Shopping Lists, Print a Picture
 Telephonic
 Script your Dialogue

5. Written
 Emails
 Letters – Enquiry and Thanks
 Formal Language, draft copy, spelling,
professionalism, our brand
 Posters & Adverts
 Internal: what are you communicating, be specific,
be brief
 External: above, contact persons, numbers, emails

6. Our Digits
 Address:
 Dilworth Rural Campus
 500 Lyons Road RD 1
 Pokeno 2471
 Email:
 Your School Email, always CC your Mentor
 Telephone:
 09 2362000
 Web:
 www.dilworth.school.nz

7. Don’t land up Dead
Remember, even if you are refused, declined or your stakeholder
cannot help you, THANK them for their time and assistance.