2. Simon Mathias
20 seconds to 3 minute warning

3. 3 steps to Build 1 step to Ruin
TRUST

4. Trusted ?

5. Trusted?

6. Benefits of Trust
• Value people
• Performance
• Productivity
• Behaviour

7. 3 Steps
Credibility
Reliability
Intimacy

8. Ruin – the slip up
Self-orientation

9. Science of Numbers
• T=C+R+I/S
• T = 10 + 10 + 10 / 10 = 3
• T = 10 + 10 + 10 / 3 = 10

10. 2 Key Messages
Body Language Eyes
• Open • Eye contact plays a big part
in striking rapport with
• Close
people and establishing
trust
• Comfort
• Discomfort

11. Summary
• Trust – two way street
• Behaviour – key aspects
• Eyes – lynch pin

15. Exercises
• Why Trust
• Who in this room do you trust
• Story – LD & NHSBW
• Impact diagram (relationship, rapport) 7%,
40%

16. • Meh = how look, how sound, what say
• Body = attitude, feeling, emotions
• Words = information
• T=C+R+I/S
• R = CB + P