Service Orchestration is truly a potent and comprehensive framework for automated coordination of cloud services and service management. VMware’s technologies, being integrated and configured with Capgemini’s deep experience as a service provider, is providing a unique platform for Service Orchestration. This presentation covers the benefits, features, and underlying design concepts of Service Orchestration, and how VMware technologies enable the creation of this platform. Presented by Harish Rao, Capgemini Global Infra CTO, at VMworld 2014 San Francisco.

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Capgemini Service Orchestration Suite
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Harish Rao, SVP and CTO, Infrastructure Services, of Capgemini

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Disrupted Markets – Consumer & Cloud
• Face of Enterprise IT changed
irrevocably
– Outside-In drivers – factors
beyond enterprise control
– Inside-Out drivers – managing
agile capacity and obsolescence
• Legacy overhang a big issue
– Existing investments – data
centers, PCs
– Critical applications
• Service Orchestration – The Hub
Platform
– A stable base to manage opposing
drivers
– Bridge between the legacy and the
world of Cloud-Mobility-Analytics

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Service Orchestration – Managing Complexity
• The central plank of enterprise services strategy, enabling
value realisation from a dynamic ecosystem
– Asset-light preferences
– Reduced capex and capital risks
– Agility in addressing rapid changes in both the customer
demand as well as available services
• Capgemini’s Cloud Services Orchestration
– Service management automation – Dashboard, service
performance management, finance management
– Service Integration backbone for multiple services
– Policy-based provisioning of VMs and platforms as a
service
– Cloud brokerage
– Workload migration across a hybrid portfolio of legacy/
heritage systems, private, and public clouds
• Service Orchestration - an integrated platform of the best of
breed tools
– EMC and VMware provide the most comprehensive coverage
of core tools and technologies

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Core Cloud Service Orchestration Enablers
• VMware IT Business Management Suite
Value and
Finance
Management
• VMware vCloud Automation Center
• VMware vCenter Orchestrator
• VMware vCloud Director
Policy Based
Provisioning
• VMware vMotion
• EMC VPLEX
Workload
Mobility
• VMware vSphere
• VCE Vblock
• EMC VPLEX, RecoverPoint, AVAMAR
Private Cloud
Stack and
Management

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Workplace Services Orchestration -
• Workplace Services Orchestration
complements Cloud Services Orchestration, to
drive end user experience
• End user experience enrichment and
satisfaction depends simultaneously on two
interrelated services
– A flexible work place enablement with extreme
ease of access and consumption, rich interface,
and choice; and
– Seamless, proactive, and easy-to-access
support for that environment, should things go
wrong
• New VMware technologies accelerate the
development of workplace orchestration
extensions

6. 6© Copyright 2014 EMC Corporation. All rights reserved.© Copyright 2014 EMC Corporation. All rights reserved.
The Second Disruption – Liberated Workplace
• Much of the discussion on Cloud is focussed on disruptions on the data
centre, hosting, and processing side of IT – IaaS, PaaS, and SaaS
• Cloud has also disrupted the way the end users interact with IT, and indeed
with the business, enabling a new, ubiquitous “Triple A” work place
– Anywhere and Everywhere – The work place has broken out from physical offices,
and people are able to work anywhere – from home, airports, trains, hotels,
restaurants, etc. The work place is no more just a defined physical location, but is
virtual and everywhere.
– Anytime and All the time – With the removal of constraints of a physical office,
constraints on working hours have also been removed. Users expect to be able to
access services whenever convenient or required. No more weekends or holidays,
services need to be made available all the time.
– Any Device and All Devices – In accessing service from anywhere and any time,
users do not find it convenient or practical to work with just desktops and laptops.
Smart phones and tablets are now the staple devices in the new workplace, and
wearable computing devices are making their appearance and likely to gain wide
acceptance.

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The New Work Place Services Framework
• Capgemini has a comprehensive
proposition for a modern WPS
– Supporting both legacy workplace
and extended mobile workplace
– Interfacing with DCS for on-
premise and cloud capacity
– Interfacing with AD and AM
services for Apps enablement for
hybrid WPS
• Implementations based on
integrated VMware core
technologies
– VDI as a Service
– Desktop as a Service
– Hybrid Workplace Management
– Legacy and mobile devices,
applications, content

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Core Workplace Orchestration Enablers
• VMware IT Business
Management Suite
Value and
Finance
Management
• VMware Horizon
• VMware Air-Watch
Legacy
Workplace
Management
• VMware Air-Watch
Mobile
Workplace
Management