5. Appian Process Modeler
5
• BPMN Standards Based
• Intuitive Low-Code Design
• Extensible Library of
Actions
• Support Any Process
Pattern Possible
6. Appian Process Analytics
• Real-time Workforce
Analytics
• Flexible Report Design
• Track by Agent, Task or
Process
• Detailed Audit Trail of
Process Actions
8. Appian RPA with Blue Prism
• Low-Code Design for
Building Robotic Process
Automation
• Integrate Seamlessly with
Appian Automation
• Manage Robots and
Handle Exceptions
10. Governance, Risk
& Compliance
Master complex compliance
requirements and manage
global risk.
Customer
Journey
Deliver superior customer
engagement in sales,
marketing, and support.
Business
Operations
Drive operational efficiency,
maximize employee productivity,
and optimize business decisions.
How Our Customers Use Appian
11. Use Case - Intelligent Triage and Routing
• Apply AI to Understand
Intent of Inbound Requests
• Auto-Route to Appropriate
Process, avoiding manual
triage.
• Faster Processing Time
• Eliminate Manual Triage
• Improved Customer
Satisfaction
What is done Value Delivered
12. Use Case - Robotic Process Automation and OCR
• Utilize RPA to automate
repetitive human tasks
• Native OCR in BP extracts
data from PDF, Images,
etc.
• Apply RPA to auto load
data into target systems
• Eliminate Human Errors
• Improved Data Quality
• Greater Efficiency
What is done Value Delivered
13. Summary - Benefits of Intelligent Automation
• Efficiency - Get More Done with Less
• Quality - Less Errors, Better Data
• Customer Satisfaction - Handle Requests Faster
• Compliance - Ensure processes are always compliant
• Human Capital - Reduce costs / use humans more effectively