In light of BigTech’s potential entry into wealth management, it is critical for established firms to anticipate evolving customer preferences and demands to stay competitive. Leveraging deep customer insights offers a competitive edge when it comes to designing products and services. Artificial intelligence (AI) is becoming an increasingly useful tool in the development of Intelligent Solutions for both front- and back-end wealth management operations, which can improve customer engagement. In pursuit of new revenue streams, wealth firms are partnering with third-party developers and FinTechs to create open API-based plug-and-play services. Data-driven compliance will help to ensure regulatory risk management while also driving firm goals, profitability, and reputation.

1. $$
Top-10 Trends for Wealth
Management 2019
December, 2018

2. Wealth Management Trends 2019| December 2018 © 2018 Capgemini. All rights reserved. 2
Analyze Unstructured Data
Identify Biases in
Investment Decisions
Increase Returns on
Investment
Source: Capgemini Financial Services Analysis, 2018
Adoption of Debiasing Techniques Will Improve Investment
Decisions
Machine learning can enable fund
managers to identify cognitive biases and
suggest mitigating measures.
Increase Customer
Retention
Drive Usage of AI And ML in
Data Analytics

3. Wealth Management Trends 2019| December 2018 © 2018 Capgemini. All rights reserved. 3
Reduced AttritionIncreased Customer Loyalty
Wealth management firms need to
leverage BigTech approaches to get the
most out of customer data and to refine
offerings to align with evolving customer
demands.
Developing A BigTech Approach Is Key to Maximizing Future
Return
Source: Capgemini Financial Services Analysis, 2018
Personalized OfferingsNew Revenue Streams

4. Wealth Management Trends 2019| December 2018 © 2018 Capgemini. All rights reserved. 4
Wealth Management Firms to Adopt Agile Distribution Models
to Serve Evolving HNWI Needs
Agile Distribution Models
Service Orientation
Customer Centricity
Changing Demographics
Source: Capgemini Financial Services Analysis, 2018
Adoption of agile distribution models to make
wealth offerings more responsive to customer
needs will become a norm in the future.

5. Wealth Management Trends 2019| December 2018 © 2018 Capgemini. All rights reserved. 5
AR And VR Will Spur Pro-Investment Behavior Among
Millennials and Drive New Customer Acquisition
Visualizing Future States
Better Dashboards
Returns and Consequences of
Investment Decisions
Improved Investment
Decision Making
Client Preference Assessment
Training New Advisors
Source: Capgemini Financial Services Analysis, 2018

6. Wealth Management Trends 2019| December 2018 © 2018 Capgemini. All rights reserved. 6
KYC and Compliance Reporting
Liquidity Risk Management
Data Security
Fund Governance
RegTechs Will Reduce Wealth Management Compliance Costs
Source: Capgemini Financial Services Analysis, 2018

7. Wealth Management Trends 2019| December 2018 © 2018 Capgemini. All rights reserved. 7
Cross Sell Products and Services
Enable Better Risk Profiling
Customize Offerings
Increase Transparency in Operations
Internet of Things (IoT) and big data will allow
wealth management firms to identify new ways to
use client data and improve offerings.
IoT and Big Data Will Enable Automated Portfolio
Management
Source: Capgemini Financial Services Analysis, 2018

8. Wealth Management Trends 2019| December 2018 © 2018 Capgemini. All rights reserved. 8
Alignment of Investments &
Business Requirements
Monitor Results & Re-Assess
Strategy
Continuous Assessment
Firms are Reassessing Their Technology Investments to
Maximize Returns
Source: Capgemini Financial Services Analysis, 2018
Collaboration & Collective
Investments
Accelerator Programs

9. Wealth Management Trends 2019| December 2018 © 2018 Capgemini. All rights reserved. 9
Ease out Cost and Resource
Pressure
In the face of cost, resource and regulatory
pressures, wealth managers must turn to
technology to enable new service delivery
models to delight, retain and acquire
customers.
Enable Supply of Digital
Products
Virtual Tools Such as Smart Assistants and Whispering Agents
Will Enable Customized Service Delivery Models
Source: Capgemini Financial Services Analysis, 2018
Manage Evolving Regulatory
Environment
Tap into Data for Personalized
Services

10. Wealth Management Trends 2019| December 2018 © 2018 Capgemini. All rights reserved. 10
Data and Technology to Be Used to Streamline New Client
and Advisor Onboarding
Limited Integration for
Collaboration
Manual Data Entry
No Automation of Tasks Lack of Visibility into Processes
Source: Capgemini Financial Services Analysis, 2018
No Consolidated Data Repository

11. Wealth Management Trends 2019| December 2018 © 2018 Capgemini. All rights reserved. 11
Access to Technology
Access to New Ideas
Faster Go-to-market
Wealth Management Firms to Increase Adoption of Open
APIs for New Revenue Streams
Source: Capgemini Financial Services Analysis, 2018
Better Data Mining

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