Discovering and exploring 3PL trends, issues and opportunities is the overall objective of the 2010 Third-Party Logistics Study. A web-based survey, desk research, focus interviews and workshops provide a well-rounded, diverse sampling of attitudes, ideas and results experienced by 3PL users, non-users and 3PL providers. Each year the study results also suggest trends that warrant closer examination. Included in the 2010 study are special topic reports on total landed cost, life sciences and fast-moving consumer goods. The study also provides some perspectives on what shippers and 3PLs are doing to improve and enhance their businesses and their business relationships. http://3plstudy.com

1. September 28, 2010

2. The 2010 15th
annual 3PL study focuses attention on
topics of current importance
3PL Customer study and Provider study
 Investigate customer needs and experiences
 Validate customer perspectives from 3PL providers point of
view
 Identify areas for future improvement
Topics of contemporary interest
 Total landed cost (TLC)
 Life sciences
 Fast-moving consumer goods
Strategic assessment of future of
3PL-customer relationships
2010
Special
Topics

3. Survey respondents represented
a range of geographies and industries
Industry %
1. High-Tech / Electronics
2. Consumer Products
3. Food and Beverage
4. Automotive and Transport Equipment
5. Life Sciences and Pharma/Healthcare
6. Industrial Manufacturing
7. Retail
8. Chemical
Additional Industries (14)
Other
12
10
9
9
8
8
6
6
18
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4. Changing use of 3PL Services by Shippers in 2010
65% of Shippers Report Increase in
Use of Outsourced Logistics Services
24% of Shippers Report Returning to
Insourcing Some of Their Logistics Activities
46% of Shippers Are Consolidating
Number of 3PLs They Use

5. 3PLs provide a wide range of outsourced logistics services
Outsourced Logistics Service
2010 3PL
Provider
Percentages
All Regions
Domestic Transportation 86%
Warehousing 85
Transportation Planning and Management 76
Customer Service 71
Cross-Docking 70
International Transportation 67
Product Labeling, Packaging, Assembly, Kitting 67
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6. 3PLs provide a wide range of outsourced logistics services
Outsourced Logistics Service
2010 3PL
Provider
Percentages
All Regions
Supply Chain Consultancy
Services Provided by 3PLs
65%
Order Entry, Processing and Fulfillment 65
Reverse Logistics (defective, repair, return) 62
Information Technology (IT) Services 58
Forwarding 56
Customs Brokerage 54
LLP/4PL Services 45
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7. 7

8. Having the means to quickly and accurately compute total
landed cost enables shippers to realize important benefits
Decision Making
Cost Insights
Price & Margin
Communication

9. Today’s use of sophisticated computer models to forecast the
performance of supply chains is a requisite for continued improvement
in a competitive market place
Today’s use of sophisticated computer models to forecast the
performance of supply chains is a requisite for continued improvement
in a competitive market place

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11. Shipment visibility and inventory control ranked high, for
both users and 3PLs, as important services to provide
% respondents by what they deem as
important services and capabilities that 3PLs provide
NOTE: Shown above are excerpts of the top 6 services that users want and 3PLs provide.
The full list of services will be found in the final 3PL report.
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Users

12. Shipment visibility and inventory control ranked high, for
both users and 3PLs, as important services to provide
% respondents by services that
they actively provide to customers
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3PLs
NOTE: Shown above are excerpts of the top 6 services that users want and 3PLs provide.
The full list of services will be found in the final 3PL report.

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14. Improving shipment density/load utilization
Reducing logistics costs
Having a supply chain disruption/mitigation strategy in place
Building sustainability into the supply chain
Ensuring Perfect Order Fulfillment
Shortening new product time-to-market and supply chain integration
Accommodating sales promotions
Rapidly sensing and responding to changes in consumer demand
Gathering and utilizing in-store data on products
Growing market share in emerging economies
74%
69%
68%
65%
62%
46%
42%
35%
32%
29%
Shippers consider 3PL usefulness depending on the issue
% user respondents by type of issue 3PL is seen as helping to manage
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15. Do 3PLs provide shippers with new and innovative
ways to improve logistics effectiveness?
Both 3PLs and shippers may bear some
responsibility for an “innovation gap”
Shippers
68% believe 3PLs provide
value added innovation
Some shippers remain satisfied
with core service delivery
But clearly, many shipper
expect more innovation
3PLs
95% believe 3PLs provide
value added innovation
Should have capability to
deliver based on industry and
cross-industry experience
58% indicate that shippers
are hesitant to share
requisite data
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16. Thank You!
 Check out our website at www.3plstudy.com
 Download the 2010 and earlier reports
 Find additional information about the 2010
3PL Study
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