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Resumes &  Cover Letters Diana Miller, President The Career Navigation Group, LLC Nicole Pearch, Job Placement Coordinator New Horizons
When creating your resume, you can choose from three main formats... Chronological Functional Combination
CHRONOLOGICAL FORMAT Describes each educational & work experience. Education and work experience are listed in reverse chronological order. Dates including month and year must be included. Advantages ,[object Object]
  Highlights your job title
  Is the easiest resume format to read
  Best used when job history shows growth
  Best used when your career direction is clear and is directly in line with your work history.Do not use a chronological format when: ,[object Object]
Changing career goals
Gaps in employment,[object Object]
CAREER OBJECTIVE or SUMMARY? Objectives gives direction and focus Objective may be the most effective for: ,[object Object]
  Specific requirements
  Less than 3 years professional experienceObjectives can be stated by...  Position soughtSkills you wish to useFunctions desiredIndustry specificationsA combination of the above
OBJECTIVE  STATEMENT SAMPLES Position Wish to join a market research firm or a market research department as an analyst. Long term goal is a senior management position in research. Interested in executive development program, or entry level buying position with large department store, leading to management responsibilities.  Field Wish to join public relations staff of large organization. Interested in photography, copywriting, editing, preparing news releases and working on company publications. Interested in bank management training program with emphasis on finance. Entry level position in branch management, credit analysis or commercial and installment lending area. Skills  Seeking position utilizing strong research and writing skills. Particular interest in public relations or publishing. Seeking position utilizing supervisory experience and strong organizational skills. Specific interest in management training programs with retailing firm.
Professional Summary Summarizes why you are qualified for the job. Highlights the fit between your expertise and the value you offer to meet the employer's needs Summary is a brief paragraph of 3-4 sentences Situations where a Summary is most effective  Seasoned Professional  Management or Executive  Noteworthy Accomplishments
SAMPLE PROFESSIONAL SUMMARY Project Manager: Project manager with over 10 years of in-depth experience in the telecom business. Managed  5-10 million budget projects and achieved project scheduled goals. Leader in managing cross company teams efforts through effective and motivating mentoring strategies. Areas of Expertise: Vendor/supplier negotiations Coordinating subcontractors Arbitration & conflict management
EDUCATION ,[object Object]
  High school is irrelevant once you possess  more education ,[object Object],  rather than in a separate section if they are few ,[object Object],[object Object]
EXPERIENCE You may separate your experiences with different headings if you would like to highlight some of the following: Education related experience  ,[object Object]
 Internships
  Part-time work,[object Object]
Chris Smith (chronological using a summary) 123 Broward Boulevard • Ft. Lauderdale, FL • 1 2345 • 954-555-5555 • smith@aol.com SUMMARY OF QUALIFICATIONS  Successfully developed marketing research for consumer needs and demands Development and participation in presentations and marketing plans Eight years experience in the Marketing and Advertising industry Excellent interpersonal and professional skills with clients, management, staff, public, media EXPERIENCE Bradford Department Stores, Ft. Lauderdale, FL Marketing Coordinator, 9/97-Present Develop and supervise implementation of all marketing plans with the sales and marketing   departments Prepare and manage the annual marketing budget of $2 million Manage scheduling and production of all sales and marketing material Provide marketing information at biannual sales conferences and coordinate presentations Market Researcher,7/94-8/97 Wrote and presented reports to management to address market and consumer needs Identified target markets and constructed questionnaires for consumer reports Organized And conducted focus groups for promotion of new products Analyzed results of study that resulted in 3 new product lines Design Company, Sunrise, FL Advertising Intern, 9/93-5/94 Compiled market research for expanding and developing businesses Worked closely with marketing staff to develop promotional events for clients Actively participated in sales presentations for prospective clients WKRP-Cincinnati, Cincinnati, Ohio Summer Intern, 5/93-8/93 Wrote hard news and feature stories for upcoming segments Scheduled, interviewed, and prepared guests for round-table discussions EDUCATION  Master of Science in Business Administration, May 2002 Nova Southeastern University, Wayne Graduate School of Business & Entrepreneurship, Ft. Lauderdale, FL Bachelor of Science in Business Administration, May 1994 Nova Southeastern University, Ft. Lauderdale, FL Deans List 1992-1994 COMPUTER SKILLS Microsoft Office, Lotus 1 -2-3, Publisher, Internet
FUNCTIONAL FORMAT Prepared to highlight the qualifications and skills of an individual. ,[object Object],Advantages ,[object Object]
Decreases responsibility repetition
Best used for career changer
Used to highlight transferable skills
Effective when you want to play up a particular skills  strength ,[object Object],related to career goals Do not use a functional format when: ,[object Object]

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Director of Nursing, Astoria General Hospital, Astoria, NY 2005 - Present- Oversee daily operations of a 120-bed skilled nursing facility.- Manage $5 million annual budget and 40-person staff.- Developed new programs that increased patient satisfaction scores by 15%.Program Coordinator, Astoria Nursing Home, Astoria, NY2000 - 2005- Created and directed new Alzheimer's unit that became a model program. - Trained and supervised 20 staff members.- Increased patient census and revenues by 25% in first year.Unit Manager, Brookdale Assisted Living, Astoria, NY1998 - 2000- Supervised daily operations of

  • 1. Resumes & Cover Letters Diana Miller, President The Career Navigation Group, LLC Nicole Pearch, Job Placement Coordinator New Horizons
  • 2. When creating your resume, you can choose from three main formats... Chronological Functional Combination
  • 3.
  • 4. Highlights your job title
  • 5. Is the easiest resume format to read
  • 6. Best used when job history shows growth
  • 7.
  • 9.
  • 10.
  • 11. Specific requirements
  • 12. Less than 3 years professional experienceObjectives can be stated by... Position soughtSkills you wish to useFunctions desiredIndustry specificationsA combination of the above
  • 13. OBJECTIVE STATEMENT SAMPLES Position Wish to join a market research firm or a market research department as an analyst. Long term goal is a senior management position in research. Interested in executive development program, or entry level buying position with large department store, leading to management responsibilities. Field Wish to join public relations staff of large organization. Interested in photography, copywriting, editing, preparing news releases and working on company publications. Interested in bank management training program with emphasis on finance. Entry level position in branch management, credit analysis or commercial and installment lending area. Skills Seeking position utilizing strong research and writing skills. Particular interest in public relations or publishing. Seeking position utilizing supervisory experience and strong organizational skills. Specific interest in management training programs with retailing firm.
  • 14. Professional Summary Summarizes why you are qualified for the job. Highlights the fit between your expertise and the value you offer to meet the employer's needs Summary is a brief paragraph of 3-4 sentences Situations where a Summary is most effective Seasoned Professional Management or Executive Noteworthy Accomplishments
  • 15. SAMPLE PROFESSIONAL SUMMARY Project Manager: Project manager with over 10 years of in-depth experience in the telecom business. Managed 5-10 million budget projects and achieved project scheduled goals. Leader in managing cross company teams efforts through effective and motivating mentoring strategies. Areas of Expertise: Vendor/supplier negotiations Coordinating subcontractors Arbitration & conflict management
  • 16.
  • 17.
  • 18.
  • 20.
  • 21. Chris Smith (chronological using a summary) 123 Broward Boulevard • Ft. Lauderdale, FL • 1 2345 • 954-555-5555 • smith@aol.com SUMMARY OF QUALIFICATIONS Successfully developed marketing research for consumer needs and demands Development and participation in presentations and marketing plans Eight years experience in the Marketing and Advertising industry Excellent interpersonal and professional skills with clients, management, staff, public, media EXPERIENCE Bradford Department Stores, Ft. Lauderdale, FL Marketing Coordinator, 9/97-Present Develop and supervise implementation of all marketing plans with the sales and marketing departments Prepare and manage the annual marketing budget of $2 million Manage scheduling and production of all sales and marketing material Provide marketing information at biannual sales conferences and coordinate presentations Market Researcher,7/94-8/97 Wrote and presented reports to management to address market and consumer needs Identified target markets and constructed questionnaires for consumer reports Organized And conducted focus groups for promotion of new products Analyzed results of study that resulted in 3 new product lines Design Company, Sunrise, FL Advertising Intern, 9/93-5/94 Compiled market research for expanding and developing businesses Worked closely with marketing staff to develop promotional events for clients Actively participated in sales presentations for prospective clients WKRP-Cincinnati, Cincinnati, Ohio Summer Intern, 5/93-8/93 Wrote hard news and feature stories for upcoming segments Scheduled, interviewed, and prepared guests for round-table discussions EDUCATION Master of Science in Business Administration, May 2002 Nova Southeastern University, Wayne Graduate School of Business & Entrepreneurship, Ft. Lauderdale, FL Bachelor of Science in Business Administration, May 1994 Nova Southeastern University, Ft. Lauderdale, FL Deans List 1992-1994 COMPUTER SKILLS Microsoft Office, Lotus 1 -2-3, Publisher, Internet
  • 22.
  • 24. Best used for career changer
  • 25. Used to highlight transferable skills
  • 26.
  • 27.
  • 28. Successfully expanded this group from three to fifteen.
  • 29.
  • 30. Established task analysis and course objectives for these trainees.
  • 31.
  • 32. Organized information for budget and delivered to management.
  • 33. Supervised small group responsible for maintaining logistics for telephone central operations.
  • 34.
  • 35. Developed troubleshooting procedures and charts on assigned instrumentation for customer and field service manuals.
  • 36. Served as national technical backup to service engineers on existing and developmental instrumentation.
  • 37. Performed the operational maintenance, troubleshooting, repair, retrofit and updating of in-house production and customer education instrumentation.PROFESSIONAL EXPERIENCE Technical Instructor, South Florida technical Products Corporation, Fort Lauderdale, Florida 1992 - Present EDUCATION BACHELOR OF SCIENCE IN COMPUTER INFORMATION SYSTEMS Nova Southeastern University, Fort Lauderdale, Florida, May 1992
  • 38.
  • 39. Recommended job seekers in transition
  • 40.
  • 41. Initiated a recruitment campaign that increased consumer enrollment from 73 to 129.
  • 42. Undertook a classroom reorganization project that improved quality services and increased consumer independence.
  • 43. Developed a positive relationship with other departments so that all programs work toward common goals.
  • 44. Set-up and chair the interagency Human Rights and Informed Consent committees.
  • 45.
  • 46. Prepared statistical reports and handled external audits for all programs.
  • 47. Devised consumer satisfaction survey that sparked improvements in programming.
  • 48. Promoted from Case manager and maintained a large caseload as Coordinator.EDUCATION Master of Science in Health Administration, Hunter College, New York, NY Bachelor of Arts in Psychology, Union College, Schenectady, NY COMPUTERS SKILLS Advanced user of WordPerfect, Microsoft Word, R&R Relational Report Writer, Lotus 1-2-3, SPSS, and Microsoft Publisher. Train colleagues on how to use a computer and provide technical guidance. Experience with installing network systems and computer hardware.
  • 49. MORE TIPS… Resume Length Don’t make your resume too long If 2 pages, include your name and page number on all subsequent sheets. Paper Size Use standard size paper (81/2 x 11 Paper Color Ivory or off white is most recommended Font Use professional looking resume fonts. This is not the time too get creative. Never use more than 2 fonts in a single document OK to use variations in bold, italic, and different sizes Fonts fall into 2 main categories: Serif fonts ("tails" on the letters) Times New Roman, Bell MT, Georgia, Garamond Sans-serif fonts Verdana, Tahoma, Arial, Century Gothic MAKE IT EASY TO READ PROOFREAD ▪ SPELLCHECK
  • 50. In Summary... The Seven Deadly Sins of Resume Writing DECEIT OMISSION ICONSISTENCY TEDIUM SENILITY NARCISSISM LAZINESS
  • 51.
  • 52. Introduction: Tell them who you are State how you heard about them and why you are interested Body: Sell yourself and you abilities Highlight key points of your resume relevant to the position your applying for Explain how you intend to contribute to their organization Closing: Make it action-oriented State how they can reach you Thank the employer for their time and consideration
  • 53. John Balance 178 Green Street(501) 555-5555Akron, Ohio 44302 March 12, 2010 Pat Cummings Human Resources Director Any Corporation 1140 Main Street Akron, Ohio 44302 Dear Ms. Cummings: I am responding to your recent request in the Akron Beacon Journal for a Business Consultant. As you can see from my current background and educational experience, I am a qualified candidate for this position. Currently, I am a faculty member in the Department of Management and Aviation Science at Kent State University. I am also engaged in several temporary assignments involving the installation, conversion, and maintenance of automated accounting systems, troubleshooting, and training. I have working knowledge of, and have taught several applications and operating systems. This includes, but is not limited to, the use of electronic spreadsheets (1-2-3, Excel, Quattro, etc.), and word processing and accounting (Peachtree, AccPac, Great Plains, MYOB, Quicken, Quickbooks, One-Write Plus, etc.) in Windows, Mac, and traditional DOS (IBM/PC) environments. In strategic market development, the ability to assess customer needs relative to overall market conditions and to respond to them rapidly is critical for successful business development. Let me provide you with innovative approaches to getting the job done based on action, not words. I would like the opportunity to help you increase your value-added services and profitability. I look forward to discussing this further. I will follow-up next week with a phone call to see when we can set up a time to meet. Sincerely, John Balance Enc. resume
  • 54. Department of Human Resources T-letter Davida Darwin1900 Cassiopeia AvenueNew Rochelle, MD 21030 Re: Posting 101 Associate Director II Dear Ms. Darwin: When I read your ad for an Associate Director II on Monster.com, I couldn’t help noticing how well your requirements align with my experience, education, skills, and background. While my enclosed resumeprovides a good overview of my strengths and achievements, I have also listed some of your specific requirements for the position and my applicable skills:
  • 55. T-letter cont… Since my experience and expertise fit your requirements so closely, I am clearly one of the people you’ll want to see. I plan to contact you to follow up on this letterand see if we can arrange a meeting. In the meantime, please feel free to call me at my home number listed above. I look forward to our meeting. Thank you for your time and consideration. Sincerely, Bonnie Ellisberg
  • 56. Proofread CAREFULLY Check for errors Keep it to one page Make sure it is typed Match stationary Highlight your skills Tailor your cover letter (and resume) to the employer

Notes de l'éditeur

  1. if you are unable to change your career objective on your resume to fit each job for which you apply, using this type of objective is an option. Note that each objective mentions a field, also.
  2. Resume Action Verbs & KeywordsIf your resume is scanned electronically by a potential employer, the computer scanner will pick up on these keywords.  Electronic resume scanners are programmed to look for key terms in your resume.  Without them, your resume could be discarded.  Use the below as a starting point, however we recommend to read the job posting closely.  The verbs they are looking for will usually be included in the posting.  Aaccelerated, acclimated, accompanied, accomplished, achieved, acquired, acted, activated, actuated, adapted, added, addressed, adhered, adjusted, administered, admitted, adopted, advanced, advertised, advisedBbalanced, bargained, borrowed, bought, broadened, budgeted
  3. DECEIT – Purge your resume of any false information immediately! Lying about job titles, dates of employment, awards, or inflating statistics, financial figures, or numbers of employees supervised will definitely catch up with you in the end. Do not falsify college or grad school degrees — if you did not graduate, just indicate the number of credits or years of undergraduate classes you actually attended. More and more companies are doing background checks on prospective employees and they are looking for precisely these types of falsehoods.OMISSION – If your resume contains gaps in years of employment, it will raise questions. If you can explain the time away from employment and feel that it would be important for a prospective employer to know this information, include it in your cover letter. If you did not graduate from college but did take any professional training courses, include this information under the “Education” heading instead of just leaving off any reference to education.INCONSISTENCY – Job hopping and presenting work experience in various fields can be disconcerting and raise a few red flags about your ability to stick with a job for any length of time. If you have moved about and changed fields over the years, it may be in your best interest to group these positions by category (a functional resume style) rather than by date (reverse chronological style). List the category, for example “Pharmaceutical Sales” and then present the related work experience. Then list the next category “Financial Services” with its related job information.TEDIUM – Resumes are meant to be concise portraits of your career experiences and strengths. You are not doing yourself a favor by rambling on for three pages or presenting your job information in large, wordy paragraphs. Break up the information with bullets to highlight your accomplishments or achievements, key words, and brief descriptions of your day to day responsibilities.SENILITY – Recruiters, HR Directors, and Personnel Managers want to know “What have you done lately?” A strong resume should highlight the past 10-12 years of work experience. Don’t give as much emphasis to your current job as to the jobs you held 20 years ago. Times change, technology changes, and the experiences gained in those after-school and summer jobs during high school just don’t matter any more.NARCISSISM – Never use the pronoun “I” when writing your resume. Resumes are written in the third person. Do not claim full credit for achievements accomplished as part of a team or group effort. Don’t include personal information on your resume such as hobbies, religious organizations, or marital status.SLOTH – Your resume could be the equivalent of career gold but if it is presented with typographical errors, or on stained or badly reproduced paper, that is the personal image the prospective employer will be left pondering. It only takes a few minutes to make sure that the document representing your best chances for new and rewarding employment opportunities is clean, crisp, and professional in appearance.There you have it – the “Seven Deadly Sins of Resume Writing” – ignore them at your own risk!
  4. This letter does a great job of highlighting the match between the employer's requirements and her skills and accomplishments. The two-column method is an attractive way of showcasing the match.