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BENCHMARKING TO DRIVE
        ADVANCEMENT STRATEGIES:
        L E A R N I N G F R O M N AT I O N A L G I V I N G T R E N D S


        Brian Kish
        Senior Vice President for Central Development,
        University of Arizona Foundation
              &
        Annual Giving Consultant,
        Campbell and Company




08/10/2011    Footer                                     1
BENEFITS OF BENCHMARKING
       Benchmarking helps institutions:
       • Identify strengths and weaknesses
       • Consider new methods, ideas and tools to improve effectiveness
       • Crack through resistance to change
       • Set higher standards
       • Accelerate learning
       • Make better decisions
       • Improve allocation of scarce resources
       • Justify fundraising investments
       • Demonstrate efficiency to stakeholders/donors
       • Preserve institutional memory through staff transitions
                      Raise more money for your school!




08/10/2011   Footer                      2
HIGHER EDUCATION INDEX METHODOLOGY
       •     Index is published annually – reviews past three fiscal years
       •     36 public and 35 private institutions
       •     Actual donor transactions, not survey responses
       •     Cash payment basis, not pledges
       •     Does not include:
             - Soft credits
             - Matching gift payments




08/10/2011      Footer                         3
MEDIAN CHANGE IN REVENUE


                                     2008          2009            2010




             6.9%
                              4.9%                          4.9%          4.9%             4.9%
                                            3.0%




                                                   -12.7%
                    -14.8%                                                       -14.4%


                    Private                        Public                        Overall




08/10/2011      Footer                             4
MEDIAN REVENUE PER DONOR


                                      2008          2009        2010




             $723
                               $687

                        $610
                                                                       $512
                                                                                        $479
                                                                               $450
                                             $384             $385
                                                      $348




                    Private                          Public                   Overall



08/10/2011     Footer                                5
MEDIAN CHANGE IN DONOR COUNTS



                                      2008            2009            2010




                               0.1%

                                                                                               -0.8%
             -1.9%                                            -2.3%          -2.5%
                                             -2.6%
                     -4.1%                                                           -4.6%
                                                     -7.1%

                     Private                         Public                          Overall



08/10/2011     Footer                                6
ACQUISITION




08/10/2011   Footer   7
MEDIAN CHANGE IN NEW DONORS


                                     2008       2009           2010


                              2.9%
             2.0%



                    -0.4%
                                                                                        -1.9%

                                                                      -4.1%
                                                             -4.7%

                                            -6.6%
                                                                              -7.7%



                                                    -12.1%

                    Private                         Public                    Overall




08/10/2011     Footer                                8
MEDIAN NEW DONOR RETENTION RATE



                                   2008     2009         2010




             30%             30%          27%
                    30%                                         27%             27%
                                                24%      25%           25%




                   Private                      Public                Overall




08/10/2011     Footer                           9
RETENTION




08/10/2011   Footer   10
MEDIAN DONOR RETENTION RATES


                                    2008         2009        2010




             68%
                        67%   67%                                   63%
                                           58%              58%            62%      62%
                                                   56%




                   Private                         Public                 Overall


08/10/2011     Footer                              11
MEDIAN CHANGE IN RETAINED DONOR REVENUE

                                     2008          2009        2010




             8.5%
                                                                      6.1%
                              4.5%          3.8%
                                                             2.6%                      3.2%




                                                    -12.5%                   -13.0%
                    -14.8%

                    Private                        Public                    Overall


08/10/2011     Footer                              12
MEDIAN MULTI-YEAR DONOR RETENTION RATES


                                    2008              2009         2010




             71%              71%
                        70%                                               67%             67%
                                           63%               63%                 65%
                                                  60%




                   Private                       Public                         Overall


08/10/2011     Footer                            13
R E A C T I VAT I O N




08/10/2011   Footer            14
MEDIAN DONOR REACTIVATION RATES



                                    2008         2009             2010




             20%
                              18%                                        17%
                        18%                16%                                 16%       16%
                                                      14%   14%




                   Private                       Public                        Overall



08/10/2011     Footer                            15
MEDIAN CHANGE IN REACTIVATED DONOR REVENUE



                                       2008      2009          2010



                               21.0%
                                                              16.0%                     17.0%



                                              0.1%


             -4.4%
                                                                      -0.2%
                     -13.5%                          -16.5%                   -15.5%




                     Private                         Public                   Overall



08/10/2011     Footer                                16
INDUSTRY COMPARISON: NATIONAL INDEX




08/10/2011   Footer         17
YOUNG ALUMNI




08/10/2011   Footer   18
CLOSER LOOK – YOUNG ALUMNI
       • Metrics shown are based on data gathered in the following
         donorCentrics benchmarking groups:
             - Big 10/Big 12 Benchmarking group consists of institutions in the Big 10 and
               Big 12 athletic conference (Undergraduate and Graduate Alumni Giving)
             - Private College Consortium consists of private colleges that are reunion-
               focused (Undergraduate Alumni Giving)
             - Business School group consists of top-ranked graduate business schools
             - Law School group consists of top-ranked law schools




08/10/2011      Footer                            19
FY2010 PARTICIPATION RATE – 90’S AND 00’S

       50.0%

       45.0%                            Class of 1990-1999           Class of 2000-2009

       40.0%

       35.0%

       30.0%

       25.0%
                                                                           20.7%
       20.0%                                 18.8%                   18%
                                                     17.0%
       15.0%                                                                              12.3% 12.5%

       10.0%
                        6.3%
        5.0%                   4.1%


        0.0%
                        Big 10/Big 12   Private College Consortium    Business                Law




08/10/2011     Footer                                        20
5 YEAR PARTICIPATION RATE – 90’S AND 00’S
       100%

        90%                                      1990-1999                2000-2009

        80%

        70%

        60%                                              56%
                                                                              52%
        50%
                                                 40%                    39%
        40%

                                                                                      29%   31%
        30%

        20%                18%
                                   13%
        10%

             0%
                           Big 10/Big 12   Private College Consortium    Business       Law




08/10/2011        Footer                                        21
RETENTION RATES – 90’S AND 00’S
       100%

        90%                                      1990-1999                2000-2009

        80%

        70%                                      66%                    65%
                                                                                      59%
        60%
                           54%
                                                                              51%
                                                         48%                                49%
        50%
                                   42%
        40%

        30%

        20%

        10%

             0%
                           Big 10/Big 12   Private College Consortium    Business       Law




08/10/2011        Footer                                        22
ON-LINE GIVING




08/10/2011   Footer     23
INTERNET GIVING – HIGHER EDUCATION FY10

                        % of Gifts via        % of Revenue   Revenue per
                        Online                Online         Online Gift
      Big 10 /Big 12          6%                   6%             $270
      Private College
      Consortium              17%                  11%            $265

      Business                29%                  18%            $290

      Law                     15%                  10%            $430




08/10/2011   Footer                      24
INDUSTRY COMPARISON: ONLINE GIVING FROM
       NATIONAL INDEX




08/10/2011   Footer         25
HIGH-END GIVING




08/10/2011   Footer      26
HIGH END GIVING
       • Data from 12 large public schools, gifts of $1,000-$50,000 in a given
         year
       • On average, it took 13.2 years for a donor to make his/her first
         $1,000+ gift.
       • Those who gave $1,000+ in FY2009, gave about 73% of the years
         that they were on file
       • 57% of them made a first gift less than $100
       • However, the higher the first gift, the quicker they became one of
         these donors.
       • Of those that eventually gave $1,000+, a $100 first time donor did so
         at about a 30% faster rate than a $1-24 dollars donor




08/10/2011   Footer                      27
!




                           !




08/10/2011   Footer   28
GIVING BY LEVEL FOR SMALL PRIVATE INSTITUTIONS

                                                                Donors                    Revenue
                    35%


                    30%


                    25%


                    20%
       % or Total




                    15%


                    10%


                    5%


                    0%
                             $1-24   $25-49   $50-99   $100-   $250-   $500-    $1000-   $1500-   $2500-   $5000- $10000- $25000- $50000+
                                                        249     499     999      1499     2499     4999     9999   24999 49999




08/10/2011                Footer                                           29
GIVING BY LEVEL FOR LARGE PUBLIC


                    30%                                             Donors           Revenue



                    25%



                    20%
       % of Total




                    15%



                    10%



                    5%



                    0%
                            $1-24   $25-49 $50-99   $100-   $250-   $500-    $1000- $1500- $2500- $5000- $10000- $25000- $50000+
                                                     249     499     999      1499   2499   4999   9999   24999 49999




08/10/2011                Footer                                       30
QUESTIONS & COMMENTS




08/10/2011   Footer            31

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Benchmarking todriveadvancementstrategy

  • 1. BENCHMARKING TO DRIVE ADVANCEMENT STRATEGIES: L E A R N I N G F R O M N AT I O N A L G I V I N G T R E N D S Brian Kish Senior Vice President for Central Development, University of Arizona Foundation & Annual Giving Consultant, Campbell and Company 08/10/2011 Footer 1
  • 2. BENEFITS OF BENCHMARKING Benchmarking helps institutions: • Identify strengths and weaknesses • Consider new methods, ideas and tools to improve effectiveness • Crack through resistance to change • Set higher standards • Accelerate learning • Make better decisions • Improve allocation of scarce resources • Justify fundraising investments • Demonstrate efficiency to stakeholders/donors • Preserve institutional memory through staff transitions Raise more money for your school! 08/10/2011 Footer 2
  • 3. HIGHER EDUCATION INDEX METHODOLOGY • Index is published annually – reviews past three fiscal years • 36 public and 35 private institutions • Actual donor transactions, not survey responses • Cash payment basis, not pledges • Does not include: - Soft credits - Matching gift payments 08/10/2011 Footer 3
  • 4. MEDIAN CHANGE IN REVENUE 2008 2009 2010 6.9% 4.9% 4.9% 4.9% 4.9% 3.0% -12.7% -14.8% -14.4% Private Public Overall 08/10/2011 Footer 4
  • 5. MEDIAN REVENUE PER DONOR 2008 2009 2010 $723 $687 $610 $512 $479 $450 $384 $385 $348 Private Public Overall 08/10/2011 Footer 5
  • 6. MEDIAN CHANGE IN DONOR COUNTS 2008 2009 2010 0.1% -0.8% -1.9% -2.3% -2.5% -2.6% -4.1% -4.6% -7.1% Private Public Overall 08/10/2011 Footer 6
  • 8. MEDIAN CHANGE IN NEW DONORS 2008 2009 2010 2.9% 2.0% -0.4% -1.9% -4.1% -4.7% -6.6% -7.7% -12.1% Private Public Overall 08/10/2011 Footer 8
  • 9. MEDIAN NEW DONOR RETENTION RATE 2008 2009 2010 30% 30% 27% 30% 27% 27% 24% 25% 25% Private Public Overall 08/10/2011 Footer 9
  • 10. RETENTION 08/10/2011 Footer 10
  • 11. MEDIAN DONOR RETENTION RATES 2008 2009 2010 68% 67% 67% 63% 58% 58% 62% 62% 56% Private Public Overall 08/10/2011 Footer 11
  • 12. MEDIAN CHANGE IN RETAINED DONOR REVENUE 2008 2009 2010 8.5% 6.1% 4.5% 3.8% 2.6% 3.2% -12.5% -13.0% -14.8% Private Public Overall 08/10/2011 Footer 12
  • 13. MEDIAN MULTI-YEAR DONOR RETENTION RATES 2008 2009 2010 71% 71% 70% 67% 67% 63% 63% 65% 60% Private Public Overall 08/10/2011 Footer 13
  • 14. R E A C T I VAT I O N 08/10/2011 Footer 14
  • 15. MEDIAN DONOR REACTIVATION RATES 2008 2009 2010 20% 18% 17% 18% 16% 16% 16% 14% 14% Private Public Overall 08/10/2011 Footer 15
  • 16. MEDIAN CHANGE IN REACTIVATED DONOR REVENUE 2008 2009 2010 21.0% 16.0% 17.0% 0.1% -4.4% -0.2% -13.5% -16.5% -15.5% Private Public Overall 08/10/2011 Footer 16
  • 17. INDUSTRY COMPARISON: NATIONAL INDEX 08/10/2011 Footer 17
  • 19. CLOSER LOOK – YOUNG ALUMNI • Metrics shown are based on data gathered in the following donorCentrics benchmarking groups: - Big 10/Big 12 Benchmarking group consists of institutions in the Big 10 and Big 12 athletic conference (Undergraduate and Graduate Alumni Giving) - Private College Consortium consists of private colleges that are reunion- focused (Undergraduate Alumni Giving) - Business School group consists of top-ranked graduate business schools - Law School group consists of top-ranked law schools 08/10/2011 Footer 19
  • 20. FY2010 PARTICIPATION RATE – 90’S AND 00’S 50.0% 45.0% Class of 1990-1999 Class of 2000-2009 40.0% 35.0% 30.0% 25.0% 20.7% 20.0% 18.8% 18% 17.0% 15.0% 12.3% 12.5% 10.0% 6.3% 5.0% 4.1% 0.0% Big 10/Big 12 Private College Consortium Business Law 08/10/2011 Footer 20
  • 21. 5 YEAR PARTICIPATION RATE – 90’S AND 00’S 100% 90% 1990-1999 2000-2009 80% 70% 60% 56% 52% 50% 40% 39% 40% 29% 31% 30% 20% 18% 13% 10% 0% Big 10/Big 12 Private College Consortium Business Law 08/10/2011 Footer 21
  • 22. RETENTION RATES – 90’S AND 00’S 100% 90% 1990-1999 2000-2009 80% 70% 66% 65% 59% 60% 54% 51% 48% 49% 50% 42% 40% 30% 20% 10% 0% Big 10/Big 12 Private College Consortium Business Law 08/10/2011 Footer 22
  • 24. INTERNET GIVING – HIGHER EDUCATION FY10 % of Gifts via % of Revenue Revenue per Online Online Online Gift Big 10 /Big 12 6% 6% $270 Private College Consortium 17% 11% $265 Business 29% 18% $290 Law 15% 10% $430 08/10/2011 Footer 24
  • 25. INDUSTRY COMPARISON: ONLINE GIVING FROM NATIONAL INDEX 08/10/2011 Footer 25
  • 27. HIGH END GIVING • Data from 12 large public schools, gifts of $1,000-$50,000 in a given year • On average, it took 13.2 years for a donor to make his/her first $1,000+ gift. • Those who gave $1,000+ in FY2009, gave about 73% of the years that they were on file • 57% of them made a first gift less than $100 • However, the higher the first gift, the quicker they became one of these donors. • Of those that eventually gave $1,000+, a $100 first time donor did so at about a 30% faster rate than a $1-24 dollars donor 08/10/2011 Footer 27
  • 28. ! ! 08/10/2011 Footer 28
  • 29. GIVING BY LEVEL FOR SMALL PRIVATE INSTITUTIONS Donors Revenue 35% 30% 25% 20% % or Total 15% 10% 5% 0% $1-24 $25-49 $50-99 $100- $250- $500- $1000- $1500- $2500- $5000- $10000- $25000- $50000+ 249 499 999 1499 2499 4999 9999 24999 49999 08/10/2011 Footer 29
  • 30. GIVING BY LEVEL FOR LARGE PUBLIC 30% Donors Revenue 25% 20% % of Total 15% 10% 5% 0% $1-24 $25-49 $50-99 $100- $250- $500- $1000- $1500- $2500- $5000- $10000- $25000- $50000+ 249 499 999 1499 2499 4999 9999 24999 49999 08/10/2011 Footer 30