Forum for the Future - Ubuntu Event

Abstract: Next Generation Electronic Public Service Infrastructure are expected to provide highly personalized, context-aware services to citizens and businesses; exploit feedback and comments about public services on social web for continuous service improvement and enable the participation of citizens in the re-design of existing services or design of new value-added services of interest. In the area of service personalization there are at least two major active streams of research. The first stream of work which is carried out by the Computing and Informatics community attempts to transfer ideas on personalization and recommender systems from domains such as e-commerce and e-learning to the public sector domain. These efforts have delivered some results on self-adaptive government websites, personalized citizen searches and dialogues, and co-design of e-government services. The second stream of work involving personalization of public services is carried out within the Public Administration (PA) practice and research community. The goal of the PA community in the Personalisation Agenda is to tailor public services to individual beneficiary needs as much as possible. This is done through a number of related approaches including connected government, participatory public service development, and provision of people–centred services. Interestingly, there is yet to be any significant interactions among these two closely related research communities. In this talk, I shall argue that developing a viable personalization program for e-government services is contingent on its careful alignment and co-evolution with supporting PA personalization efforts. This viable personalization program, which I call “Deep Personalization” entails delivering personalised e-government services over Flexible and Adaptive Public Services. Consequently, I will further argue that while the development of effective citizen models and acquisition of functional and behavioural data from citizens are critical for delivering personalized citizen e-services, the fundamental challenge is in ensuring that the underlying public service is sufficiently flexible and adaptive.

A presentation to the Forum for the Future scholars.

Actualités & Politique

We work in the government and social innovation sectors specialising in the use of web technologies to address business problems in the areas of communications, engagement and public service innovation. We are committed to helping make change happen, supporting government to meet tomorrows challenges through our core values of innovation and excellence. Future Gov

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‘ Be’ the web Relaxed Collaborative Transparent Engaging Authentic Sharing Personalised Fun Honest Open Behaviours for connection

http://safeguarding2point0.com Connect practice

http://wearefuturegov.com http://twitter.com/futuregov Connect with us! [email_address] http://twitter.com/carriebish

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