SlideShare une entreprise Scribd logo
1  sur  24
Learning to listen:
beyond surveys and focus
groups




Dominic Campbell
23rd June 2009             #FGL2L
This Morning                                 #FGL2L

• Making sense of the noise – Paul Taylor 6 Consulting

• Case study of Greater Manchester Police – Matt Brazil 6
  Consulting

• Practical bit

• The Obama Campaign - gauging local opinion and the
  impact of social media - Merici Vinton, North Carolina
  Director of New Media, Obama for America

• A new kind of relationship? – Carrie Bishop, FutureGov

• Questions, conclusions and next steps
FutureGov: our focus
• Community engagement
   – Communication
   – Democratic engagement
   – Consultation through conversation
• Collaboration
   – Enterprise 2.0
   – Joined up working within and across organisations
• Change management
   – Coproduction of services
   – Encouraging peer to peer relationships
   – Internalising and making use of feedback
Us Now
convergence



Custengagemications
         ?
a new world…

Recent communications shift:

• 11 text messages sent daily on average (mobile)
• 23.5 million UK adults (69% of the adult population) use
  the internet “every day or almost every day” (Source:
  ONS August 2008)
• c.146 million people visit a blog hosted by either
  Blogger, Word Press or Live Journal each day (Source:
  Alexa.com)
• Facebook 2nd most visited site in the UK (after Google).
  120 million active users worldwide (Source: Alexa.com)
vertical model
(new) horizontal model
expectations and opportunities


• Rising/changing customer expectation around
  voice (consultation to conversation) and access
  (come meet me in my world)
• Organisations need to co-exist equally in this
  ‘virtual world’ as well as the ‘real world’
• Making best use of all the information and
  potential customer involvement/coproduction
  opportunities
• Effective use of web 2.0 breeds high levels of
  loyalty and involvement
but where to
start?
user contributions via the web

Content               Annotations
• Blogs                • Comments
• Photos               • Tags/bookmarking


• Online community     • Ratings


  contributions
• Wikis


• Audio and video
first – reach out and listen
conversation dashboards
tools for participation
dealing with the good…
the bad…
and the ugly…
trolls and mischief
makers
reach out and find
your voice
just don’t do a Habitat, ok?
This Morning

• Making sense of the noise – Paul Taylor 6 Consulting

• Case study of Greater Manchester Police – Matt Brazil 6
  Consulting

• Practical bit

• The Obama Campaign - gauging local opinion and the
  impact of social media - Merici Vinton, North Carolina
  Director of New Media, Obama for America

• A new kind of relationship? – Carrie Bishop, FutureGov

• Questions, conclusions and next steps
stay in touch
http://futuregovconsultancy.com
http://futuregovnetwork.com
http://twitter.com/futuregov

Contenu connexe

Tendances

General introduction to social media
General introduction to social mediaGeneral introduction to social media
General introduction to social mediaMark Walker
 
Beginner's Clinic: Why Social Media
Beginner's Clinic: Why Social MediaBeginner's Clinic: Why Social Media
Beginner's Clinic: Why Social MediaConnectVA
 
Developing media relationships: sustainable conservation | Small charities co...
Developing media relationships: sustainable conservation | Small charities co...Developing media relationships: sustainable conservation | Small charities co...
Developing media relationships: sustainable conservation | Small charities co...CharityComms
 
Community Narratives Platform Overview
Community Narratives Platform OverviewCommunity Narratives Platform Overview
Community Narratives Platform Overviewejaxon
 
Social Media and Fundraising - Guest Lecture at Point Park University
Social Media and Fundraising - Guest Lecture at Point Park UniversitySocial Media and Fundraising - Guest Lecture at Point Park University
Social Media and Fundraising - Guest Lecture at Point Park UniversityDave Tinker, CFRE
 
New audiences, new conversations: social media to engage communities with rec...
New audiences, new conversations: social media to engage communities with rec...New audiences, new conversations: social media to engage communities with rec...
New audiences, new conversations: social media to engage communities with rec...hscorley
 
Recognising the importance of values
Recognising the importance of valuesRecognising the importance of values
Recognising the importance of valuesCharityComms
 
Social Media Seminar Presentation
Social Media Seminar PresentationSocial Media Seminar Presentation
Social Media Seminar PresentationKevin Brett, M.A.
 
How framing is changing the rules of charity comms
How framing is changing the rules of charity commsHow framing is changing the rules of charity comms
How framing is changing the rules of charity commsCharityComms
 
110219 Introduction to social media for Oxford Voluntary Action
110219 Introduction to social media for Oxford Voluntary Action110219 Introduction to social media for Oxford Voluntary Action
110219 Introduction to social media for Oxford Voluntary ActionMark Walker
 
Social Media and Social Change in New Zealand
Social Media and Social Change in New ZealandSocial Media and Social Change in New Zealand
Social Media and Social Change in New ZealandSimon Young
 
110714 Cybermummy feedback from community reporters
110714 Cybermummy feedback from community reporters110714 Cybermummy feedback from community reporters
110714 Cybermummy feedback from community reportersMark Walker
 
Engaging Patients Through Social Media
Engaging Patients Through Social MediaEngaging Patients Through Social Media
Engaging Patients Through Social MediaLee Aase
 
Old and New Media: We are in this together
Old and New Media: We are in this togetherOld and New Media: We are in this together
Old and New Media: We are in this togetherevgeny.morozov
 
Social Media & Communications Workshop
Social Media & Communications WorkshopSocial Media & Communications Workshop
Social Media & Communications WorkshopLasa UK
 
What We Know About the 2012 Campaign
What We Know About the 2012 CampaignWhat We Know About the 2012 Campaign
What We Know About the 2012 Campaignpcgak
 
Social Media for Local Government
Social Media for Local GovernmentSocial Media for Local Government
Social Media for Local GovernmentEarthsite
 

Tendances (19)

New media &bangladesh
New media &bangladeshNew media &bangladesh
New media &bangladesh
 
General introduction to social media
General introduction to social mediaGeneral introduction to social media
General introduction to social media
 
Beginner's Clinic: Why Social Media
Beginner's Clinic: Why Social MediaBeginner's Clinic: Why Social Media
Beginner's Clinic: Why Social Media
 
Developing media relationships: sustainable conservation | Small charities co...
Developing media relationships: sustainable conservation | Small charities co...Developing media relationships: sustainable conservation | Small charities co...
Developing media relationships: sustainable conservation | Small charities co...
 
Community Narratives Platform Overview
Community Narratives Platform OverviewCommunity Narratives Platform Overview
Community Narratives Platform Overview
 
Social Media and Fundraising - Guest Lecture at Point Park University
Social Media and Fundraising - Guest Lecture at Point Park UniversitySocial Media and Fundraising - Guest Lecture at Point Park University
Social Media and Fundraising - Guest Lecture at Point Park University
 
New audiences, new conversations: social media to engage communities with rec...
New audiences, new conversations: social media to engage communities with rec...New audiences, new conversations: social media to engage communities with rec...
New audiences, new conversations: social media to engage communities with rec...
 
Recognising the importance of values
Recognising the importance of valuesRecognising the importance of values
Recognising the importance of values
 
Social Media Seminar Presentation
Social Media Seminar PresentationSocial Media Seminar Presentation
Social Media Seminar Presentation
 
How framing is changing the rules of charity comms
How framing is changing the rules of charity commsHow framing is changing the rules of charity comms
How framing is changing the rules of charity comms
 
Voting
VotingVoting
Voting
 
110219 Introduction to social media for Oxford Voluntary Action
110219 Introduction to social media for Oxford Voluntary Action110219 Introduction to social media for Oxford Voluntary Action
110219 Introduction to social media for Oxford Voluntary Action
 
Social Media and Social Change in New Zealand
Social Media and Social Change in New ZealandSocial Media and Social Change in New Zealand
Social Media and Social Change in New Zealand
 
110714 Cybermummy feedback from community reporters
110714 Cybermummy feedback from community reporters110714 Cybermummy feedback from community reporters
110714 Cybermummy feedback from community reporters
 
Engaging Patients Through Social Media
Engaging Patients Through Social MediaEngaging Patients Through Social Media
Engaging Patients Through Social Media
 
Old and New Media: We are in this together
Old and New Media: We are in this togetherOld and New Media: We are in this together
Old and New Media: We are in this together
 
Social Media & Communications Workshop
Social Media & Communications WorkshopSocial Media & Communications Workshop
Social Media & Communications Workshop
 
What We Know About the 2012 Campaign
What We Know About the 2012 CampaignWhat We Know About the 2012 Campaign
What We Know About the 2012 Campaign
 
Social Media for Local Government
Social Media for Local GovernmentSocial Media for Local Government
Social Media for Local Government
 

En vedette

Russian magazine
Russian magazineRussian magazine
Russian magazinejadegarden
 
CV_ Harikumar pillai
CV_ Harikumar pillaiCV_ Harikumar pillai
CV_ Harikumar pillaijadegarden
 
Learning to Listen 6 Consulting
Learning to Listen 6 ConsultingLearning to Listen 6 Consulting
Learning to Listen 6 ConsultingCarrie Bishop
 
Materials evaluation
Materials evaluationMaterials evaluation
Materials evaluationLubasweet
 
Anecdotal painting presentation
Anecdotal painting presentationAnecdotal painting presentation
Anecdotal painting presentationLubasweet
 
Knowledge Hub Advisory Group Notes 7 Dec 09
Knowledge Hub Advisory Group Notes 7 Dec 09Knowledge Hub Advisory Group Notes 7 Dec 09
Knowledge Hub Advisory Group Notes 7 Dec 09Carrie Bishop
 
Developing Education of Foreign Languages
Developing Education of Foreign LanguagesDeveloping Education of Foreign Languages
Developing Education of Foreign LanguagesLubasweet
 
Forum for the Future - Ubuntu Event
Forum for the Future - Ubuntu EventForum for the Future - Ubuntu Event
Forum for the Future - Ubuntu EventCarrie Bishop
 
Correlating Innovation, Business Models, Development Plans, Private Financing
Correlating Innovation, Business Models, Development Plans, Private FinancingCorrelating Innovation, Business Models, Development Plans, Private Financing
Correlating Innovation, Business Models, Development Plans, Private FinancingJacob - HIRING NOW jtlindman.gmail
 

En vedette (12)

Russian magazine
Russian magazineRussian magazine
Russian magazine
 
CV_ Harikumar pillai
CV_ Harikumar pillaiCV_ Harikumar pillai
CV_ Harikumar pillai
 
Learning to Listen 6 Consulting
Learning to Listen 6 ConsultingLearning to Listen 6 Consulting
Learning to Listen 6 Consulting
 
Materials evaluation
Materials evaluationMaterials evaluation
Materials evaluation
 
Sutton Take Part
Sutton Take PartSutton Take Part
Sutton Take Part
 
Anecdotal painting presentation
Anecdotal painting presentationAnecdotal painting presentation
Anecdotal painting presentation
 
Knowledge Hub Advisory Group Notes 7 Dec 09
Knowledge Hub Advisory Group Notes 7 Dec 09Knowledge Hub Advisory Group Notes 7 Dec 09
Knowledge Hub Advisory Group Notes 7 Dec 09
 
Model text
Model textModel text
Model text
 
Developing Education of Foreign Languages
Developing Education of Foreign LanguagesDeveloping Education of Foreign Languages
Developing Education of Foreign Languages
 
From Virtual Worlds To The 3 D Web
From Virtual Worlds To The 3 D WebFrom Virtual Worlds To The 3 D Web
From Virtual Worlds To The 3 D Web
 
Forum for the Future - Ubuntu Event
Forum for the Future - Ubuntu EventForum for the Future - Ubuntu Event
Forum for the Future - Ubuntu Event
 
Correlating Innovation, Business Models, Development Plans, Private Financing
Correlating Innovation, Business Models, Development Plans, Private FinancingCorrelating Innovation, Business Models, Development Plans, Private Financing
Correlating Innovation, Business Models, Development Plans, Private Financing
 

Similaire à Learning to Listen FutureGov

Making the Business Case for Social Media
Making the Business Case for Social MediaMaking the Business Case for Social Media
Making the Business Case for Social MediaLee Aase
 
Leadership Institute Boca Raton
Leadership Institute Boca RatonLeadership Institute Boca Raton
Leadership Institute Boca RatonLee Aase
 
Practical Application of Social Media in Business and Professions
Practical Application of Social Media in Business and ProfessionsPractical Application of Social Media in Business and Professions
Practical Application of Social Media in Business and ProfessionsLee Aase
 
Social Media with a Star Trek Flair
Social Media with a Star Trek FlairSocial Media with a Star Trek Flair
Social Media with a Star Trek FlairLee Aase
 
Social Media Action Plan
Social Media   Action PlanSocial Media   Action Plan
Social Media Action PlanMichael Doyle
 
Social media action plan (2010 update)
Social media  action plan (2010 update)Social media  action plan (2010 update)
Social media action plan (2010 update)Ian Farmer
 
Social Media Advocacy
Social Media AdvocacySocial Media Advocacy
Social Media AdvocacyLee Aase
 
Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...
Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...
Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...ShaadHamid
 
University Communications in the Third Millennium
University Communications in the Third MillenniumUniversity Communications in the Third Millennium
University Communications in the Third MillenniumLee Aase
 
Putting Social Media to Good Use in Government Communications
Putting Social Media to Good Use in Government CommunicationsPutting Social Media to Good Use in Government Communications
Putting Social Media to Good Use in Government CommunicationsLee Aase
 
Social Media & Communications Workshop
Social Media & Communications WorkshopSocial Media & Communications Workshop
Social Media & Communications WorkshopLasa UK
 
WWHD: What Would Harvey Do? An introduction to social media using the (hypoth...
WWHD: What Would Harvey Do? An introduction to social media using the (hypoth...WWHD: What Would Harvey Do? An introduction to social media using the (hypoth...
WWHD: What Would Harvey Do? An introduction to social media using the (hypoth...CanadaHelps / MyCharityConnects
 
Social Media For GrantMakers - Florida Philanthropy Summit
Social Media For GrantMakers - Florida Philanthropy SummitSocial Media For GrantMakers - Florida Philanthropy Summit
Social Media For GrantMakers - Florida Philanthropy SummitPerla Ni
 
Using Social Media to Launch Your Campaign or Organization
Using Social Media to Launch Your Campaign or OrganizationUsing Social Media to Launch Your Campaign or Organization
Using Social Media to Launch Your Campaign or OrganizationWomen Online
 
35 Theses on Why Social Media are Essential to Healthcare's Future
35 Theses on Why Social Media are Essential to Healthcare's Future35 Theses on Why Social Media are Essential to Healthcare's Future
35 Theses on Why Social Media are Essential to Healthcare's FutureLee Aase
 
Using digital communications to help achieve a good death
Using digital communications to help achieve a good deathUsing digital communications to help achieve a good death
Using digital communications to help achieve a good deathNHSRobBenson
 
Social Media: Efficient Tool or Wasteful Distraction?
Social Media: Efficient Tool or Wasteful Distraction?Social Media: Efficient Tool or Wasteful Distraction?
Social Media: Efficient Tool or Wasteful Distraction?David Mullings
 
CALPACT - Engaging Target Audiences march 15 2012
CALPACT - Engaging Target Audiences  march 15 2012CALPACT - Engaging Target Audiences  march 15 2012
CALPACT - Engaging Target Audiences march 15 2012Dan Cohen
 

Similaire à Learning to Listen FutureGov (20)

Making the Business Case for Social Media
Making the Business Case for Social MediaMaking the Business Case for Social Media
Making the Business Case for Social Media
 
Leadership Institute Boca Raton
Leadership Institute Boca RatonLeadership Institute Boca Raton
Leadership Institute Boca Raton
 
Striegel
StriegelStriegel
Striegel
 
Practical Application of Social Media in Business and Professions
Practical Application of Social Media in Business and ProfessionsPractical Application of Social Media in Business and Professions
Practical Application of Social Media in Business and Professions
 
Social Media with a Star Trek Flair
Social Media with a Star Trek FlairSocial Media with a Star Trek Flair
Social Media with a Star Trek Flair
 
Social Media Action Plan
Social Media   Action PlanSocial Media   Action Plan
Social Media Action Plan
 
Social media action plan (2010 update)
Social media  action plan (2010 update)Social media  action plan (2010 update)
Social media action plan (2010 update)
 
Social Media Advocacy
Social Media AdvocacySocial Media Advocacy
Social Media Advocacy
 
Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...
Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...
Gillian Cook & Shaad Hamid Social Media Presentation at Oxford Brookes Univer...
 
University Communications in the Third Millennium
University Communications in the Third MillenniumUniversity Communications in the Third Millennium
University Communications in the Third Millennium
 
Putting Social Media to Good Use in Government Communications
Putting Social Media to Good Use in Government CommunicationsPutting Social Media to Good Use in Government Communications
Putting Social Media to Good Use in Government Communications
 
Social Media & Communications Workshop
Social Media & Communications WorkshopSocial Media & Communications Workshop
Social Media & Communications Workshop
 
WWHD: What Would Harvey Do? An introduction to social media using the (hypoth...
WWHD: What Would Harvey Do? An introduction to social media using the (hypoth...WWHD: What Would Harvey Do? An introduction to social media using the (hypoth...
WWHD: What Would Harvey Do? An introduction to social media using the (hypoth...
 
Social Media For GrantMakers - Florida Philanthropy Summit
Social Media For GrantMakers - Florida Philanthropy SummitSocial Media For GrantMakers - Florida Philanthropy Summit
Social Media For GrantMakers - Florida Philanthropy Summit
 
Using Social Media to Launch Your Campaign or Organization
Using Social Media to Launch Your Campaign or OrganizationUsing Social Media to Launch Your Campaign or Organization
Using Social Media to Launch Your Campaign or Organization
 
35 Theses on Why Social Media are Essential to Healthcare's Future
35 Theses on Why Social Media are Essential to Healthcare's Future35 Theses on Why Social Media are Essential to Healthcare's Future
35 Theses on Why Social Media are Essential to Healthcare's Future
 
Using digital communications to help achieve a good death
Using digital communications to help achieve a good deathUsing digital communications to help achieve a good death
Using digital communications to help achieve a good death
 
Social Media: Efficient Tool or Wasteful Distraction?
Social Media: Efficient Tool or Wasteful Distraction?Social Media: Efficient Tool or Wasteful Distraction?
Social Media: Efficient Tool or Wasteful Distraction?
 
CALPACT - Engaging Target Audiences march 15 2012
CALPACT - Engaging Target Audiences  march 15 2012CALPACT - Engaging Target Audiences  march 15 2012
CALPACT - Engaging Target Audiences march 15 2012
 
Social Media Strategy for Business [Mini Course] SMMU.com
Social Media Strategy for Business [Mini Course] SMMU.comSocial Media Strategy for Business [Mini Course] SMMU.com
Social Media Strategy for Business [Mini Course] SMMU.com
 

Dernier

Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxCynthia Clay
 
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service AvailableBerhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Availablepr788182
 
GUWAHATI 💋 Call Girl 9827461493 Call Girls in Escort service book now
GUWAHATI 💋 Call Girl 9827461493 Call Girls in  Escort service book nowGUWAHATI 💋 Call Girl 9827461493 Call Girls in  Escort service book now
GUWAHATI 💋 Call Girl 9827461493 Call Girls in Escort service book nowkapoorjyoti4444
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...NadhimTaha
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...daisycvs
 
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSCROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSpanmisemningshen123
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfAdmir Softic
 
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSDurg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSkajalroy875762
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentationuneakwhite
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...meghakumariji156
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfwill854175
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAITim Wilson
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingNauman Safdar
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...pujan9679
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165meghakumariji156
 
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...ssuserf63bd7
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGpr788182
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with CultureSeta Wicaksana
 

Dernier (20)

Putting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptxPutting the SPARK into Virtual Training.pptx
Putting the SPARK into Virtual Training.pptx
 
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service AvailableBerhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
Berhampur Call Girl Just Call 8084732287 Top Class Call Girl Service Available
 
GUWAHATI 💋 Call Girl 9827461493 Call Girls in Escort service book now
GUWAHATI 💋 Call Girl 9827461493 Call Girls in  Escort service book nowGUWAHATI 💋 Call Girl 9827461493 Call Girls in  Escort service book now
GUWAHATI 💋 Call Girl 9827461493 Call Girls in Escort service book now
 
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...joint cost.pptx  COST ACCOUNTING  Sixteenth Edition                          ...
joint cost.pptx COST ACCOUNTING Sixteenth Edition ...
 
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
Quick Doctor In Kuwait +2773`7758`557 Kuwait Doha Qatar Dubai Abu Dhabi Sharj...
 
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NSCROSS CULTURAL NEGOTIATION BY PANMISEM NS
CROSS CULTURAL NEGOTIATION BY PANMISEM NS
 
Buy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail AccountsBuy gmail accounts.pdf buy Old Gmail Accounts
Buy gmail accounts.pdf buy Old Gmail Accounts
 
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdfDr. Admir Softic_ presentation_Green Club_ENG.pdf
Dr. Admir Softic_ presentation_Green Club_ENG.pdf
 
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTSDurg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
Durg CALL GIRL ❤ 82729*64427❤ CALL GIRLS IN durg ESCORTS
 
Uneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration PresentationUneak White's Personal Brand Exploration Presentation
Uneak White's Personal Brand Exploration Presentation
 
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
Escorts in Nungambakkam Phone 8250092165 Enjoy 24/7 Escort Service Enjoy Your...
 
Arti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdfArti Languages Pre Seed Teaser Deck 2024.pdf
Arti Languages Pre Seed Teaser Deck 2024.pdf
 
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAIGetting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
Getting Real with AI - Columbus DAW - May 2024 - Nick Woo from AlignAI
 
Mckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for ViewingMckinsey foundation level Handbook for Viewing
Mckinsey foundation level Handbook for Viewing
 
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
Ooty Call Gril 80022//12248 Only For Sex And High Profile Best Gril Sex Avail...
 
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165Lucknow Housewife Escorts  by Sexy Bhabhi Service 8250092165
Lucknow Housewife Escorts by Sexy Bhabhi Service 8250092165
 
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
Horngren’s Cost Accounting A Managerial Emphasis, Canadian 9th edition soluti...
 
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDINGBerhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
Berhampur 70918*19311 CALL GIRLS IN ESCORT SERVICE WE ARE PROVIDING
 
WheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond InsightsWheelTug Short Pitch Deck 2024 | Byond Insights
WheelTug Short Pitch Deck 2024 | Byond Insights
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 

Learning to Listen FutureGov

  • 1. Learning to listen: beyond surveys and focus groups Dominic Campbell 23rd June 2009 #FGL2L
  • 2. This Morning #FGL2L • Making sense of the noise – Paul Taylor 6 Consulting • Case study of Greater Manchester Police – Matt Brazil 6 Consulting • Practical bit • The Obama Campaign - gauging local opinion and the impact of social media - Merici Vinton, North Carolina Director of New Media, Obama for America • A new kind of relationship? – Carrie Bishop, FutureGov • Questions, conclusions and next steps
  • 3. FutureGov: our focus • Community engagement – Communication – Democratic engagement – Consultation through conversation • Collaboration – Enterprise 2.0 – Joined up working within and across organisations • Change management – Coproduction of services – Encouraging peer to peer relationships – Internalising and making use of feedback
  • 6. a new world… Recent communications shift: • 11 text messages sent daily on average (mobile) • 23.5 million UK adults (69% of the adult population) use the internet “every day or almost every day” (Source: ONS August 2008) • c.146 million people visit a blog hosted by either Blogger, Word Press or Live Journal each day (Source: Alexa.com) • Facebook 2nd most visited site in the UK (after Google). 120 million active users worldwide (Source: Alexa.com)
  • 9. expectations and opportunities • Rising/changing customer expectation around voice (consultation to conversation) and access (come meet me in my world) • Organisations need to co-exist equally in this ‘virtual world’ as well as the ‘real world’ • Making best use of all the information and potential customer involvement/coproduction opportunities • Effective use of web 2.0 breeds high levels of loyalty and involvement
  • 11.
  • 12. user contributions via the web Content Annotations • Blogs • Comments • Photos • Tags/bookmarking • Online community • Ratings contributions • Wikis • Audio and video
  • 13.
  • 14. first – reach out and listen
  • 17. dealing with the good…
  • 21. reach out and find your voice
  • 22. just don’t do a Habitat, ok?
  • 23. This Morning • Making sense of the noise – Paul Taylor 6 Consulting • Case study of Greater Manchester Police – Matt Brazil 6 Consulting • Practical bit • The Obama Campaign - gauging local opinion and the impact of social media - Merici Vinton, North Carolina Director of New Media, Obama for America • A new kind of relationship? – Carrie Bishop, FutureGov • Questions, conclusions and next steps