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Taking Disruption for Granted
Kate Carruthers
March 2016
Agenda
Disruption
Some examples
Trends and technologies
Challenges
Opportunities
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 2
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 3
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 4
Disrupting communication
Disrupting online advertising
Market cap: US$526.8B
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 5
AdWords was disruptive
Yahoo charged $5,000 for a banner
ad and required a $10,000
minimum ad purchase
Google offered a self-service ad
product starting at $1
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 6
Disrupting hotels
Market valuation: US$25.5B
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 7
Enables people to monetise their
home
Fuelled by GFC & collaborative
consumption
Disrupted hotels without owning a
single property
Still not making a profit
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 8
Disrupting journalism
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 9
Technology Enabled Disruption
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 10
Cloud everything > lower costs
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 11
Next generation social networks >
commerce > social intelligence
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 12
Commerce
becomes social,
local and peer-
to-peer
Mobile everything > shopping >
payments
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 13
New ways to pay
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 14
Money > digital payments >
micropayments > digital currencies
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 15
Blockchain changes
everything
Source: Wikipedia
Crowdfunding
“describes the collective effort of
individuals who network and pool
their money, usually via
the Internet, to support efforts
initiated by other people or
organizations”
Feb 2013 © Kate Carruthers | katecarruthers.com 16
Crowdfunding > equity crowdfunding
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 17
The ‘We’ Economy
New ways to fund
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 18
New ways to fund
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 19
Powered by social networking
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 20
Contextual
Relevant
Timely Social
Automated
Challenges and opportunities
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 21
Why wait to be disrupted?
Taxi industry
waited and now
Uber is eating
their lunch
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 22
Getting ahead of disruption
Think!
Permission to experiment
Agile – fail early
Talk about the issues
Scan the landscape
Look at other industries for
inspiration
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 23
People are
the secret
sauce
Experiments and mistakes
Mar-16 Disruption | © Kate Carruthers |
katecarruthers.com
24
Who’s doing it already
BANKS
Adopting agile
Setting up innovation
labs and incubators
Training people
Using it for product
innovation
Running hackathons
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 25
NAB hackathon
Challenges
Regulatory complexity
Informed choice
Digitisation
Privacy
Security
Demographics
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 26
Changed business context
Business models are being
disrupted
Change is happening on faster
cycles
People still value service &
personal connection
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 27
Look for asymmetries
Information
Power
Time
Desire
Skill
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 28
Opportunities
Wayfinding – helping people
navigate the process
Occupy the gaps between
constituents
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 29
Opportunities
Connected constituents
Social networks
Crowdfunding
Collaborative economy
Optimise & streamline process
Use cloud to lower costs
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 30
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 31
“The web is the greatest
entrepreneurial platform ever
invented. Lowest barriers of entry,
greatest human reach ever. I love
the web. Permission-less, grand
reach, diversity of implementation.”
- David Heinemeier Hansson
https://signalvnoise.com/posts/3972-reconsider
Thank-you
Mar-16 Disruption | © Kate Carruthers | katecarruthers.com 32

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Taking disruption for granted