1. CHCORG202C Work with others
Week 13
Recap Weeks 2 - 12
22/10/2013

2. ELEMENT 1
Planning your own workload with
supervisor

3. Week 2
Planning your own workload with
supervisor
23/7/13
Roles and responsibilities

Understanding your role

Asking for assistance and direction


4. Your role in the workplace
What is your role in the workplace?
Everyone within the workplace has a role
An effective team member must have a good
understanding of their role and will be aware of
their co-workers role.
Your roles and responsibilities will be defined in
your job description

5. Roles and responsibilities
• Basically the word role refers to the overall
focus of the job and the word responsibility
refers to the things that the worker must do to
carry out the role
• It is important that you understand the roles
and responsibilities of your job description

6. Asking for assistance and direction
• Your supervisor should be available to give
you assistance and direction when you feel
unsure about what to do.
• It is your role to read through your job
description and other relevant information
that you are given on commencement of
employment and discuss and clarify with your
supervisor the information you have been
given

7. Week 3
Planning your own
workload
30/7/13
Information to assist you

Code of Ethics

Job descriptions

Responsibilities and duties


8. Information to assist you
• During the first weeks of employment you
should be given
• Code of Conduct/Code of Ethics
• Duty statement
• Industrial award /enterprise agreement
• Workplace contract
• Service policies and procedures
• Industry codes and regulations
• National Quality Standards (NQS)

9. Code of Ethics
Ethical conduct is founded in respect for, and
the valuing of children, families, staff, and the
extended centre community.
Ethical conduct
guides the decisions and behaviour within the
children’s centre and is founded in respect for,
and valuing of children, families, staff and the
community.
Handout: Code of Ethics (ECA)

10. Job description: Children’s Services
• For the job description of a child care worker
Record
The role of the worker for the position
Who the worker reports to
List the different responsibilities of the position
What tasks you think you would be able to do
well?
What tasks would you need help with?

11. Responsibilities and duties
• Our responsibilities or duties within the service
will vary according to the type of service that is
being provided and the number, skills and
experience of the people that we work with.
• The services may range from a large long day
care service with several qualified and
unqualified educators to a small out of hours
school service where we may be working with
only one other person

12. Week 4
Planning your own
workload
6/8/13
The NQF

Industry codes and regulations

National law

NQS and assessing in the workplace


16. Week 5
Planning your own
workload
13/8/13
Awards

Enterprise agreements


17. Awards
• Awards outline the pay and conditions for the
workers covered by that award. Awards are
legally binding and are negotiated between
the unions, employers and Fair Work Australia
• You can visit their website and look up the
award you work under or any other award
Google: Fair Work Australia
Find an Award, Modern Award, Children’s Services
Award

18. Week 6
Planning your own
workload
20/8/13
Legislation and standards

Mandatory reporting

Planning workloads with your supervisor


19. Legislation and standards
• Within the workplace your employer has a
responsibility to uphold your rights and let you
know what your responsibilities are under any
legislation and standards. Such legislation
may include anti-discrimination laws and
policy, Work Health and Safety regulations
and ethical standards appropriate to the type
of service.

20. Legislation affecting work planning
There is a range of legislation that impacts upon workers as
employees. These include • Industrial Relations Act 1996 (amended 2011)
• Annual Holidays Act 1994
• Long service leave Act 1955
• Anti-discrimination Act 1977
• WHS Act 2011
• Children and Young Persons Act 1998 (amended 2010)
• Privacy and Personal Information Protection Act 1998
• Workplace Relations Act 1996
• Workers compensation legislation (various acts)

21. Overview of the legal system
• Legislation means a set of rules and
regulations that are passed by parliament
(either state or federal) to become law.
• Child and family services have to adhere to
child protection laws.
• The workers are mandatory reporters.
What is a mandatory reporter ?

22. Mandatory reporter
• Means reporting if you suspect a child is at
risk of significant harm.
• As an early childhood educator you are also
required to complete a Working with Children
Check or police check to ensure you haven’t
been convicted of any type of crime involving
children or young people

23. Legal obligations are:
• Contained within Acts and Regulations and are
absolute duties
• Are punishable by law if not followed
• We need to be very clear about our legal
obligations as workers in the community
services and adhere to them at all times

24. Planning workload with your
supervisor
• Once workers have an understanding of their
rights, roles and responsibilities they are in a
better position to start developing a work plan
with their supervisor.
• This involves meeting with your supervisor
and discussing what has to be done and in
what order.

25. Week 7
Planning your own
workload
30/7/13
Being organised

Asking for assistance and direction – part 2


26. Being organised
PART OF WEEK 7 USED TO
COMPLETE ASSESSMENT
TASK 1A IN CLASS

27. Being organised
• Work plans ensure that you have goals to work
towards, helping to keep you on track
• Being organised daily includes
• Being punctual
• Being reliable
• Keeping work space tidy
• Keeping communal areas tidy
• Completing documentation as required
• Following organisation policies and procedures

28. Asking for assistance and direction
POINTS TO ASSIST YOU.
If you have completed a task several times,
and have asked for assistance each time
–
• 1) write down the steps taken so you
remember them. AND/OR,
• 2) simply try and do it yourself without
assistance. Then,
• 3) ask your supervisor to check your work
when it has been completed.

29. ELEMENTS 2 and 3
Working co-operatively
and communicating
with others about work
matters

30. Week 8
Working in a team

Effective teams

Communicating effectively

Communication styles

3/9/13

31. Effective teams are ones in which
everyone is aware of the different
roles and responsibilities of each
member and are able to respect
the work of others and the
different roles they play in the
team.

32. Effective Teams
Effective teams are also ones in which everyone:
Is clear about the goals of the group
Is committed to the group
Works co-operatively
Shares information
Completes assigned tasks
Works to an agreed standard

33. Effective Teams
•Effective teams are also ones in which every
Is flexible
Willing to actively listen to the ideas of others
Contributes ideas and suggestions
Is able to put aside personal goals
Respects the ideas and values of other
members

34. Communicating effectively in
teams
For teams to work successfully people in the
team need to communicate their opinions
and ideas in a clear and concise manner
All team members should also make sure
that they share information that will help
others to get things done.
This can be referred to as positive
communication

35. Positive communication skills
For a team to work effectively, it’s
essential that team members have the
skills to communicate positively.
By communicating positively coworkers need to be able to express
their ideas and concerns in a clear and
calm manner.

36. Communication styles
When we think about communication styles
the 3 most common we refer to include:
Passive
Assertive
Aggressive

37. Week 9 Work co-operatively
and communicating with others
about work matters
10/9/13
TEAM BUILDING ASSESSMENT IN CLASS


38. Week 10 Work co-operatively
and communicating with others
about work matters
17/9/13
CLASS GROUP PROJECT
FACILITATING A STAFF MEETING


39. Strategies staff use to communicate
effectively with one another
Staff meetings
Regular opportunities for staff to attend staff and
team meetings will support staff to develop and
maintain a strong team work relationship
Staff communicate effectively by actively listening
to colleagues and striving to understand their
colleagues perspectives.

40. Staff meetings
The way staff relate to each other will influence the
atmosphere created in the service
Staff meetings:
Allow staff to have input into decisions being
made
Act as a means of receiving and discussing
information
Provide an avenue to air grievances, and discuss
any concerns

41. You can help make the meetings more
successful by doing the following:
Preparing for a meeting beforehand by thinking
about what you would like to discuss, what you
would like to achieve, and how you’ll approach the
rest of the team.
If there is an agenda outlined beforehand,
familiarise yourself with the topics to be
discussed.
Sharing your ideas freely with your team in a
logical genuine way.

42. Asking questions when you don’t
understand other’s suggestions and
discussions.
Listening carefully to what others have to
say and clarifying anything that you’re
unsure of.

43. Trying to encourage those who are quiet to
participate.
Clarifying who is responsible for the
outcomes of the meeting and summarising
any future tasks which you understand are
your responsibility

44. Communication strategies
An important element of effective team
work is the ability of staff to empathise with
and support their colleagues. This assists
staff to appreciate each other’s feelings,
views, needs and interests and respect the
knowledge and skills that each staff
member brings to work.

45. By communicating well staff can share the
information that is needed to establish and
maintain positive relationships with each
other.
Effective communication enables staff to
operate as a team to reflect upon, plan for
and improve practice within the workplace.

46. Working Cooperatively
Working cooperatively requires team
members to complete their individual
responsibilities and duties, but to also use
their initiative and assist and support the
other team members within the workplace.

47. These behaviours are highly regarded within
community services organisations and
demonstrate an individual’s ability to be an
effective team member
Behaviours that promote cooperation in the work
place include:
Effective and ethical communication with team
members.
Ensuring decisions and practices are fair and equitable.
Discussing issues and concerns openly.

48. Week 11
Week 12
Work co-operatively and
communicating with others about
work matters
8/10/13 and
Safe work practices

Grievance procedures

15/10/13

49. Today we will be re-looking at safe
work practices in the context of this
unit – Work with others.
We will also be revisiting the
concept of grievance procedures.

50. SAFE WORK PRACTICES.

51. The Work On 1 January 2012, the Work Health
and Safety Act 2011 and the Work Health and
Safety Regulations 2011 took effect and
replaced:
- the Occupational Health and Safety Act 1991
- the Occupational Health and Safety (Safety
Standards) Regulations 1994
- the Occupational Health and Safety (Safety
Arrangements) Regulations 1991.

52. GRIEVANCE PROCEDURES.

53. What is a grievance?
What do you do if you have a
grievance in your workplace?
What do you do if your supervisor
does not/will not assist you?