Contenu connexe Similaire à Building Customer Advocacy (20) Plus de Chris Baccus (12) Building Customer Advocacy1. Building Customer Advocacy
Christopher Baccus. AT&T
Executive Director of Digital & Social Media
January 2012
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3. Advocacy.
(noun)
The act of pleading or arguing in favor of
something, such as a cause, idea, or policy;
active support.
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4. Identifying Advocates
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6. The Badgefication of the Web
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9. In 2009, we started to see a group of Facebook fans start to
engage regularly and setting up their own presence in 2010.
10. Sometimes advocacy is
about sharing the
community contract with
those new to the group
Other times it’s about
helping to solve a
simple problem.
11. Your strongest advocates are also your
strongest critics.
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12. A Field Guide to Brand Advocates. Dr. Kathleen R. Ferris-Costa. BzzAgent Funded Research. June 2011
14. Three Wolfpack members constantly updated their social
communities generating 100s of tweets, 72 Facebook updates
and 34 photos during the conference.
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17. Thank You
Christopher Baccus, christopher.n.baccus@att.com. @cbaccus
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