Seminar Participants Will Learn: 1. New trends and advances in intelligent business process automation 2. Which areas of enterprise and government business are driving RPA implementations 3. The use cases and types of business processes best suited for RPA adoption 4. How to measure the success and value of RPA 5. Career advancement opportunities in RPA

1. Click to edit Master title style
Seminar 1508
Rm 250 A – Level 2

2. I Am Not A Robot
How STEM Professionals Can
Benefit from Robotic
Process Automation (RPA)
Seminar 1508
Rm 250 A – Level 2

3. Seminar Participants Will Explore…
• new trends and advances in intelligent business process automation
• which areas of enterprise and government business are driving RPA
implementations
• the use cases and types of business processes best suited for RPA
adoption
• how to measure the success and value of RPA
• career advancement opportunities in RPA

4. 7 Steps Towards RPA Adoption (Establishing RPA Operating Model Framework)
1. RPA Center of Excellence
2. Change Management and Governance Framework
3. RPA Software Selection and Procurement
4. Stakeholder Communication and Management
5. Need Assessment & Opportunity Identification
6. Design, Development, and Build of Pilots
7. Production, Maintenance, and Support
Ref: @vratulmittal

5. Establishing RPA Operating Model Framework
The framework must include three elements:
I. RPA Center of Excellence
1. An enterprise robotics council to scope out and spearhead the
program, and set targets for tracking execution efficiency and
outcomes.
2. Business unit governance council for prioritizing RPA projects across
departments and business units.
3. RPA technical council for designing standards, formulating working
principles and guidelines, and compiling best practices.
Ref: @vratulmittal

6. Pathway to Success in RPA
chief operating officers (COOs)
chief information officers (CIOs) and
business process owners (BPOs)
• must collaborate effectively to establish and deploy an optimal RPA
operating model.
• An early opportunity in RPA is the documentation of detailed
workflow and business processes that also includes known
exceptions.
• Business process modeling can experience a resurgence in the RPA
market

7. LEAD
EMPATHIZE
CREATE
JUDGE
TRAIN
EXPLAIN
SUSTAIN
AMPLIFY
INTERACT
EMBODY
TRANSACT
ITERATE
PREDICT
ADAPT
MH
MMACHINE-ONLY
ACTIVITY
HHUMAN-ONLY
ACTIVITY
+
HUMANS
COMPLEMENT
MACHINES
AI GIVES
HUMANS
SUPERPOWERS
HUMANS AND MACHINE
HYBRID ACTIVITIES
Ref:

8. DSO, FRAUD
ACCOUNTANTS
APPROVE
PAYMENT
PROCUREMENT
INVOICE
MATCHING
DATA
WORKERS
45
DAYS
BPO SHARED SERVICES, FINANCE DEPT.
BPM ERP
* MCKINSEY
Current Business Processes without RPA

9. RECONCILE
GL
REPORTING
ACCOUNTANTS
CERTIFY
RESULTS
PROCUREMENT
TRANSACTION
MATCHING
DATA WORKERS
5 - 11
DAYS
BPO SHARED SERVICES, FINANCE DEPT.
BPM ERP
* MCKINSEY
Current Business Processes with RPA
Return on
Investment

10. EXCELLENT
GOOD
FAIR
POOR
ABILITY TO
PROCESS
STRUCTURED
DATA
PROCESS
COVERAGE
CERTIFICATION
PROGRAMS
INTEGRATION
WITH LEGACY IT
SPEED TO
MARKET
DASHBOARD
AND ANALYTICS
EFFORT REQUIRED
FOR PRODUCT
CONFIGURATION
PROCESSING
UNSTRUCTURED
DATA
AI
CAPABILITIES
BEST PERFORMING AREAS
WORST PERFORMING AREAS
IMPROVINGCUSTOMEREXPERIENCE
A SURVEY OF 350 USERS COVERING TEN RPA SOLUTIONS AND MORE THAN 40 CUSTOMER EXPERIENCE AREAS.
SOURCE: HORSES FOR SOURCES

11. END-TO-END
PROCESSING
TRUE HUMAN/MACHINE
INTERACTION
INTELLIGENT PROCESS
AUTOMATION
AI BOT PLATFORM
=
TRANSFORMING AUTOMATION
Intelligent Business Process Automation

12. New Approachs emerging in the RPA Market
CLOUD NATIVE TRANSFER LEARNINGBUSINESS BOTS INTELLIGENT EXCEPTION
HANDLING
TIME TO VALUE

13. BOT LISTENS FOR NEW
INVOICES VIA EMAIL.
INFORMATION IS EXTRACTED
USING DEEP SEMANTIC
KNOWLEDGE
DATA IS VALIDATED,
CURRENCY NORMALISED
AP CLERK REVIEWS DATA AND
HANDLES EXCEPTIONS.
DATA IS DE-DUPED USING
SEMANTIC KNOWLEDGE
BOTS CHECK FOR FRAUD AND
OTHER ANOMALIES
INVOICE IS
POSTED TO
ENTERPRISE APP
E.G. S4/HANA
AUTOMATION IN THE NEW WORLD
WEEKS TO MINUTES AND DOLLARS TO DIMES

14. IT USERS ANALYST BUSINESS USERS
INTELLIGENT ORCHESTRATION
PLATFORM SERVICES
ENTERPRISE WIDE
INTEGRATION
KNOWLEDGE GRAPH
DECISIONING
DOCUMENTS
PDF
IMAGE
TEXT
DATA INTEGRATOR
PROCUREMENT
Product Catalog Management, EDI,
Inventory and Logistics Management,
Purchase Order Compliance, 3-Way
Matching.
TECHNOLOGY DEVELOPMENT
Email-related tasks, File management,
Business Intelligence, ERP
Automation, Data Aggregation, Data
Migration.
HUMAN RESOURCE MANAGEMENT
Payroll, Talent Management,
Recruiting Processes, Personnel Cost
Error, Mergers & Acquisitions, Data
Management,
FIRM INFRASTRUCTURE
Accounts Payable, Accounts
Receivable, Order Management,
Procure to Pay, Invoice Management,
Fixed Asset Accounting,.
ENTERPRISE AUTOMATION PLATFORM
3 – WAY MATCHCORRELATION RECONCILIATION DEDUPLICATIONANOMALY
TOOLS
TOOLS UTILITIES DEPLOYMENT PROCESS BUILDER METHODOLOGY GOVERNANCE EXCEPTIONS MACHINE LEARNING BESPOKE SOLUTIONS
PARTNERS
INTERACTION
CLOUD NATIVE BOT FACTORY
PROCESS TEMPLATES
DATA QUALITY
AUTO CORRECTION
MASTER DATA
VALIDATION
KNOWLEDGE
EXTRACTION
NER
TAXONOMY
RELATIONSHIP
INFERENCE
PURCHASE
ORDERCASH FLOW REQUISITIONLEGALVAT
VAT
ALERT
TAXINVOICE APPROVALS ID VERIFICATIONKYC
SAP
BackOffice
SalesforceOracleWorkdayREST
OtherExternalSources
FTPRDBMSEmailOnline
FrontOffice
ServicesSalesMarketing
Functional Processes
Cash to Order
Order Management
Procure to Pay
Invoice Management
3-Way Matching
ERP Automation
Talent Management
Recruiting Processes
Employee onboarding
Inventory Management
Vertical Processes
Financial Services
Manufacturing
Healthcare
Telecoms
Media
Travel
Hospitality
Federal
Utilities
Legal

15. RPA ADDED VALUE
COST AND TIME SAVINGS
($400m per year average Fortune 500)
TIME & MONEY SAVED ON PROCESSES
(using examples of case handling, reconciliation, invoicing etc.)
90 DAYS TO VALUE

16. PRIMARY ACTIVITY
OPERATIONS
Legal, Compliance Reporting, Fraud
Detection, M&A Transaction Status,
News Extraction
OUTBOUND LOGISTICS
Warehousing and Packaging,
Optimization End-to-end order
processing External service efficiency
SALES & MARKETING
Account Services Contracts
Automated Billing Services
Marketing Compliance
INBOUND LOGISTICS
Real-time Supply Chain Control
Shipment Consolidation
Quality Assurance
SUPPORT ACTIVITY
MANAGED SERVICES
Administrative Task Automation, Goods
Receipt Note Matching Delivery
Logistics
PROCUREMENT
Product Catalog Management, EDI, Inventory and
Logistics Management, Purchase Order
Compliance, 3-Way Matching
TECHNOLOGY DEVELOPMENT
Email-related tasks, File management, Business
Intelligence, ERP Automation, Data Aggregation,
Data Migration, CSV File Imports
HUMAN RESOURCE
MANAGEMENT
Payroll, Talent Management, Recruiting Processes,
Personnel Cost Error, Mergers & Acquisitions, Data
Management, Time & Attendance Management
FIRM INFRASTRUCTURE
Accounts Payable, Accounts Receivable, Order
Management, Procure to Pay, Invoice
Management, Fixed Asset Accounting, Contract
Extraction, Change Request, Clause Data
Extraction, Amendment Management
USE CASES

17. INBOUND
LOGISTICS
$25M
OPERATIONS
$90M
SERVICE
$37M
SUPPORT
ACTIVITY
SALES &
MARKETING
$65M
OUTBOUND
LOGISTICS
$22M
= $400M
PRIMARY
ACTIVITY
FIRM
INFRASTRUCTURE
$94M
HUMAN RESOURCE
MANAGEMENT
$48M
TECHNOLOGY
DEVELOPMENT
$47M
PROCUREMENT
$15M
ANNUAL
ECONOMIC
VALUE
Based on median sized
Fortune 500 company: $26bn
& 25,000 employees

18. ENGAGEMENT PLAN
Stage 1:
READINESS
Stage 2:
SCOPING
Stage 3:
STATEMENT OF WORK
Stage 4:
FINAL AGREEMENT
ACTIVITIES
o Identify problem/use case
o Confirm that data is available
o Estimate economic value
o Identify compelling event
o Identify sponsor/champion
o Identify executive sponsor
o Schedule executive briefing
o Sign mutual NDA
o Executive Briefing
o Scoping workshop
- Refine use case definition
- Identify data sources
- Refine business value / ROI estimate
- Define success criteria
o Align on budget and timeframe
o Agree on post-POC plan
o Review POC proposal document with
customer
o Document and validate business case
o Create Statement of Work and Order
Form
o Validate close plan with
sponsor/champion
o Issue contracting documents
o Vendor onboarding process
o Legal / contract agreed
o Contract documents signed
STAGE GATE
CRITERIA
o Commitment to cloud
o Data availability
o Sufficient business value
o Budget availability / decision capability
o Customer testing criteria satisfied
o Customer training completed
o Customer validated POC results
o Joint customer / production cut over
plan
Go/No Go DecisionDELIVERABLES POC Proposal Document (scope, price) Statement of Work Signed Agreement

19. Future Use Cases
Q2
2018 v1
CONTRACT
RISK MANAGEMENT
o Orchestration Platform
o Unstructured Data Bot
o Contract Bot
SEP
2018 v1.5 F&A
INVOICE PROCESSING
o Process Builder
o Bot Builder Tools for IT
o Semi Structured Data Bot
o Invoice Bot
o Purchase Order Bot
DEC
2018 v2 F&A
ACCOUNTS PAYABLE
ACCOUNTS RECEIVABLE
P2P
o No Code Bot Builder
o Reconciliation Bot
Q1
2019 v2.5 F&A
CREDIT SERVICING,
APPROVALS
o SLA based Scaling
o Approvals Bot
o Deduplication Bot
Q2
2019 v3 ERP
FRAUD/AML
o Library of Integration Bot
o Anomaly Bot
o Cognitive Screen Automation
o UI Bot Builder

20. Attributions
• Decision Engines - offers a business driven cloud platform that
provides end-to-end process automation, replacing manual tasks
and using artificial intelligence to perform autonomous decision-
making.
• https://medium.com/@vratulmittal/seven-steps-to-build-an-
effective-operating-model-for-rpa-a8891a7c0b3b