Faced with the increasing expectations of end users and the radical shifts in how technology is consumed, you need to take a new approach to the delivery of IT services and support. Join us and find out how you can help transform your end user’s experience of IT, while meeting the demands for greater efficiency. Learn about BMC MyIT and discover why it’s capturing the imagination of IT and service management teams everywhere.
Any good preso has an Andreessen quote, heres mine.What Does Consumer really mean?
What does Consumerization mean to me. Intrinsically I have always wanted to build the sexiest most intuitive app on the block that eliminates all pain in the enterprise.I did not know how to frame that up or how the principles were core to Consumerization until I read a blog post by Marc Benioff.At FB at the time. Was on assignment to right their IT ship and while I was there built out some innovative solutions to run their data centers.Monetize the FB business model in the enterprise.Chatter -> Canvas -> Chatter Everywhere
FB Style Pluggable apps with Canvas. All relevant objects shared Friends list >> Opportunities ContactsSalesforce is chasing Facebook. Everyone else is chasing Salesforce.
Sap exits Leader Quadrant.
Sap exits Leader Quadrant.
We recently surveyed our installed base of ITSM customers in partnership with an independent organization - TechValidateAcross our customers there was remarkable consistency in what they identified as being the number one force shaping their future strategy in ITSMThe rise of the mobile workforce was the key factor in 76% of the organizations contacted by TechValidate – and this was across a wide spread of organizational size, geography, maturity and industry.The ITSM teams contacted were very keen to know more about how to support the mobile workforce and all the new challenges and risks mobile technology brings…Many were hesitant about embracing mobile and BYOD further until they felt confident that they had an effective response to the new challenges presentedBut there was also a strong recognition that mobile computing gives ITSM teams new ways of delivering and support ITAs you’ll see these factors are also playing a very significant role in how we’re building our latest generation of IT service and operations management solutions
We also commissioned an in depth report with Forrester Research into how IT perceives the quality and relevance of its services and the reality the end-user experiencesIt made for interesting reading…We’ll be publishing the research shortly, but in summary – you may not be doing as well as you think you are…There was a consistent gap between IT’s view and business perception – and much it arises from the reported friction of working with IT servicesIn fact on average employees reported losing 25 hours a month as a direct result of trying to work with corporate IT systems and servicesA great deal of this friction arises from a perceived lack of end-user autonomy and the need for a more responsive and aligned service from ITRegardless of how accurate the reported loss of productivity is – it’s clear there’s a lot we can do to make ourselves more accessible and empower our end users to do more, on their termsIt turns out that giving power to the people pays great dividends for both sides
Personalized: based on who you are and role you haveSecurity based on user roleConsolidates delivery of new services and support of existing service[productivity]Proactive: Mobile notification of statusPush notifications for IT status and other informationMobile: based on device and locationRuns on a range of platforms and mobile devicesUse of location/proximity to IT resources for providing supportSecure environment for interfacing with IT operationsContent app store and content locker that delivers mobile enterprise applications and documentsUnified and Automated: Like having an IT assistantTied to Back-end delivery Integrates with multiple ITSM solutionsMy IT Assistant provides an intuitive interface for making requests
Time to introduce our newest solution to the challenges ITSM teams are facing – the award-winning MyIT.With MyIT from BMC, you can make sure your end users always have access to the right technology and support services, no matter where they are –In this easy to use app they get easy access to knowledge and can receive important information and updates from IT.They can schedule an appointment with an expert, and raise new service requests with just a couple of taps. And because MyIT knows who and where they are, it can help you provide faster, more personalized assistance.They can even access and collaborate on key documents and materials within a highly secure environment MyIT will transform your end users’ experience of IT, making them, much more autonomous and productiveBut the real pay-off is for you as more and more of those annoying simple calls are avoided and new levels of efficiency in the processing of requests is achievedBut we’re only scratching the surface of what MyIT can do and what it will mean for ITYou can find out much more about MyIT here at the show, we’ve got regular theater presentations and, of course, you can get a demonstration of the solution