West Chester Connect is a social media app that allows our residents to create "incidents" that require service from their local government. This is the presentation that was used on August 28, 2013 in a public training forum.

1. Fostering Civic Engagement In Our Community

3. CitySourced is a real time mobile civic engagement platform.
CitySourced provides a simple and intuitive platform empowering residents to
identify civic issues (public safety, quality of life, environmental issues, etc.) and
report them to city hall for quick resolution; an opportunity for government to
use technology to save time and money plus improve accountability to those
they govern; and a positive, collaborative platform for real action.
What is CitySourced?

4. West Chester Connect is very simply a new tool that can
be used to report issues that need attention by the staff.
Once the issue has been reported the reporting citizen
can receive “push notifications” with updates on the
reported issue.
Citizens can also see and review all public issues reported
on their mobile device or their computer.
What isWest Chester Connect?

5. “West Chester Connect” is available on
Apple, Android, Blackberry & Windows phones. Just
search in the app store for “West Chester Connect” or
“West Chester”.
How to GET West Chester Connect?
“West Chester Connect” is free!

6. RegisterYourWest Chester Connect?
The first thing you should do after downloading West
ChesterConnect is to register your phone.
By registering your app you will help the Borough staff contact
you for more information about your incident if necessary.

7. RegisterYourWest Chester Connect?
The only information asked for is your name, email address and if
you want, your phone number.
This information is not shared with the public!

8. ExploringWest Chester Connect?
The home screen is
where you submit a
report. More on that
later.
The reports tab will allow you to view all of your reports in either
MapView (pins) or ListView. From here you can select any of your
reports and view the details.

9. ExploringWest Chester Connect?
The reports tab will allow you to view all public reports in either
MapView (pins) or ListView. From here you can select any report
and view the details.
When you select a report you
will be able to see all of the
information related to the
action taken.

10. ExploringWest Chester Connect?
Just for fun, the News tab will take you
to the West ChesterTechnology Blog.
www.wctech.blogspot.com

11. UsingWest Chester Connect?
Select “Submit a Report. Select “Create Image/Photo” or
“Video” or “Audio”.
TakeYour Photo and
select “Use”

12. UsingWest Chester Connect?
TheApp will try to determine
your location.
You can move the target to display
your location.
Because “West Chester Connect” uses GPS
it will automatically try and determine your
location. By moving the blue target you can
further define the location of the issue.
When you are satisfied select “Done”.
Tip! Be sure to double check the location and
make sure it is accurate! Remember that theThe
GPS is looking at where you currently are
located which may not be exactly where the
issue is.

13. UsingWest Chester Connect?
Simply browse through the
pick list until you find the
“issue”.
Add more details about the
incident here.
After you have selected the location
choose the best description of the issue
using the app’s pick list. Select “done”
when you find it.
After the location and issue type are
selected be sure to type a description of the
issue in the box titled, “Anything else to tell
us?”.
You can report anything here.You should
enter as more information about the
location here as well as anything else that
will help our staff check out the incident.

14. UsingWest Chester Connect?
If you do not register the app
you will be prompted for your
information.
You can review all of the issues you have submitted
using the “Reports” tab.

15. AccessingWest Chester Connect on your PC.
You can connect to “West Chester Connect” through the
CitySourced website at www.citysourced.com.
From this CitySourced homepage you will see a live map of all the
communities connected to CitySourced and a live look at active
work orders being reported.
Watch closely you may see one of ours if you stare long enough!
You can also find more information about the mobile apps and
company information.

16. AccessingWest Chester Connect on your PC.
It is recommended that you
register with the CitySourced.You
can do this by selecting “Join Now”
on the upper right of the webpage.
You can also sign up with your
Facebook account.

17. AccessingWest Chester Connect on your PC.
If you choose to “Connect With
Facebook” you will be prompted
to login with your Facebook
information.

18. AccessingWest Chester Connect on your PC.
You can find “West Chester” by typing “West Chester” in the “Find
It…” box. Select “West Chester, Pennsylvania” and you will be
transported to our part of the service.

19. AccessingWest Chester Connect on your PC.
Once you land on the West Chester page at CitySourced you
will see a local map with “pins” displaying issues reported.
On the bottom you will see the most recent issues reported.
You can select on any of these to check out the details.

20. AccessingWest Chester Connect on your PC.
When you select a specific incident you be able to read the
work order process, other reports that are nearby and leave
a comment as well.

21. AccessingWest Chester Connect on your PC.
You can also add a new report on the website
as well.This is especially useful if you did not
have the time to submit a report while you
were mobile.
One the right side of our webpage simple
select “File a New Report”.

22. AccessingWest Chester Connect on your PC.
Once you select “File a New Report” you will be
prompted to enter the following information:
Location
What AreYou Reporting?
DescribeWhatYou Are Reporting.
If you have an image you can attach it.

23. Other Features ofWest Chester Connect
You can also:
1. “FollowThis City” – Be aware that you will receive
an email for all public work orders.
2. “ShareThis City” –You can get the word out and
share “West Chester Connect” with your friends on
Facebook,Twitter and LinkedIn.

24. Live demonstration andWalkThrough
1. Installing the App
2. Working with the Website
3. Discussion and Ideas