7 habits of highly effective people

SEVEN HABITS
OF EXCELLENCE
“ The Organisation that will survive in the 21st Century
is the Organisation that can learn, unlearn and relearn. ”

Seven Habits of Excellence
Unlearning requires a
PARADIGM SHIFT
ie Perceiving the other in a new way

The Map
My Perception - The World as I see it

The Territory -
The Reality - The World as it is
The fact / looked at objectively

SKILL
How to ?
KNOWLEDGE
Why to ?
DESIRE
Want to ?
Habit

Interdependence
Seek First to understand
then to be
1
Be
PUBLIC
VICTORY
Think Win- Win
Proactive
Independence
2
PRIVATE
VICTORY
Begin with
the end in mind
4
3
Put First
Things First
understood
5
Synergize
6
7
Sharpen
the
Saw
Dependence
The Maturity
Continuum
The Seven
Habits
Paradigm

Production (P)-The Product or service
produced ( the golden egg(s) )
Production Capability (PC ) - The capacity or
ability to produce
Effectiveness : is defined as the P/PC balance
Effectiveness has 2 elements :
1. Getting the job done 2. Preserving the Asset

REACTIVE MODEL
STIMULUS RESPONSE

PROACTIVE MODEL
FREEDOM
Stimulus Response
TO
CHOOSE
Self -
Awareness
Independent
Will
Imagination Conscience

Proactivity : ( Response ability )
Proactivity is the power to choose your
response
Proactive Choices are guided by values
Proactive people accept responsibility
for who they are and what they do
Proactivity is assertiveness not
aggressiveness

Circle of Concern
Circle of
Influence
No Concern

Circle of Concern
Circle of
influence
Circle
Circle of
influence
Of concern
Reactive Focus
(Negative energy reduces
the Circle of Influence)
Proactive Focus
(Positive energy enlarges
the circle of influence)

REACTIVE FOCUS PROACTIVE FOCUS
•Obstacles in our path
•What you don’t want
•No defects
•No problem children
•No problem students
Day to day problems/
distractions
•Where we want to go
•What you want
•Perfect Product
•The child you want to raise
•The students you want to mold
An inspiring vision or
mission

Present
Past Future
Act
Influence
Re-active L./P
Adapts/adjusts
PROBLEM SOLVER
emphasis on weaknesses,
short-comings
PROBLEM-ORIENTED
Pro-active L./P
Anticipates/Creates
Plans ahead
PROBLEM PREVENTER
emphasis on strengths,
resources
OPPORTUNITY-ORIENTED
FEAR/PESSIMISSIM HOPE/OPTIMISM

Fact: I am Angry
Attitude
Blamer
blames others/ situation
Responsible
Takes responsibility
Reaction
He made me angry
(Abdicates
responsibility)
Owns responsibility
I am responsible for….
(Questions himself)
Results
No learning
No growth
No change
Static
Reactive Mode
(victim)
Learning
Growth
Change
Dynamic
Proactive mode
(victor)

Grow we must and the
dynamics of human growth
is change

Management Leadership
- Doing things right - Doing the right things
- Efficiency in climbing
the ladder of success
- determines whether the
ladder is leaning against
the right wall
- Managers supervise producers
cutting through the jungle
- Leaders use their vision
to see whether its the right
jungle
Effectiveness , often survival depends not only on how much
effort we expend, but whether we expend it in the right jungle.

Begin with the end in Mind
- All things are created twice,
first mentally and then physically
-Begin with the End in Mind includes
defining values to guide our Proactivity
-It is a process of Rescripting
“Values are an enduring belief or behaviour that is
personally or socially preferable to the opposite.”

Interdependence
then to be
1
Be
PUBLIC
VICTORY
Think Win- Win
Independence
Proactive
2
PRIVATE
VICTORY
Begin with
the end in mind
4
3
Put First
Things First
understood
5
Synergize
6
7
Sharpen
the
Saw
Dependence
The Maturity
Continuum
The Seven
Habits
Paradigm

Seven Habits of
Excellence
An Exercise in Creative Imagination
Tributes
Your
Roles
CHARACTER
The kind of person
you ARE, your LIVED
VALUES they saw in
diff life situations
CONTRIBUTIONS - ACHIEVEMENTS
- the impact you had on persons, work,
Life’s meaning and purpose they saw in
your life. A legacy they may cherish as a
pathfinder , innovator ,founder, etc.
As a work
associate
by a subordinate
As a parent
As a Husband/wife

Personal Mission Statement
- Sets an overall purpose for our life
- What do I want from my life ?
What do I want to BE / DO ?
What are my talents ?
What do I have to offer ?
At the end of my life, what do I want
to have accomplished ?

SEVEN HABITS OF EXCELLENCE
Personal Mission Statement (PMS)
-Includes a set of personal beliefs
-Dividing the PMS into roles ,
i.e. work roles and family roles
-An act of discovering your true inner self;
of growing, being and becoming

Personal Mission Statement
Clarifying your Roles - a key to creating balance in life
Goals can be: Lifelong, intermediate or immediate
The best goals are consistent with our Personal Mission
Statement

Make your own Personal Mission Statement

Mission
Statement Roles Goals
Long Term Organising

• Drifters
No direction , no goal
• Failures
lose self- confidence & give up
• Successful
Goal
+ self confidence
+ Persistence

Today well lived, makes every yesterday a
dream of happiness and every tomorrow
a vision of hope.

Habit 1 - you are the creator,
you’re in charge
Habit 2 - The First Creation
- the mental creation
Habit 3 - The Second
Creation - The physical
Creation

Put First Things First
Quadrant II Time Management Matrix
Urgent Not Urgent
I ACTIVITIES
- Crises
- Pressure Problems
- Deadline - Driven
Projects
II ACTIVITIES
- Preparation
- Crisis Prevention
- Values Clarification
- Planning
- Relationship Building
- True Re- creation
III ACTIVITIES
- Interruptions, some
phone calls
- Mail, some reports
- Some meetings
- Many proximate,
pressing matters
- many popular activities
IV ACTIVITIES
- Trivia, Busy Work
- Some mail
- Some phone calls
- Time Wasters
- Many Pleasant
Activities
Important
Not
Important

URGENT
IMPORTANT
I ACTIVITIES
- Crises
- Pressure Problems
- Deadline - Driven
Projects

URGENT
III ACTIVITIES
- Interruptions, some
phone calls
- Mail, some reports
- Some meetings
- Many proximate,
pressing matters
- many popular activities
NOT
IMPORTANT

NOT URGENT
IV ACTIVITIES
- Trivia, Busy Work
- Some mail
- Some phone calls
- Time Wasters
- Many Pleasant
Activities
NOT
IMPORTANT

Quadrant II Time Management
NOT URGENT
II ACTIVITIES
- Preparation
- Crisis Prevention
- Values Clarification
- Planning
- Relationship Building
- True Re- creation
IMPORTANT

Roles Goals Plans
Schedule
Delegate
Weekly Organising

Efficiency vs. Effectiveness
Increasing P and PC is accomplished through Delegation
Delegation through time is related to Efficiency
Delegation through people is related to Effectiveness

Producer (Efficiency) vs. Manager ( Effectiveness)
Input Output Input
Output

Moving the Fulcrum
a. Output is less than input.
b. Output is equal to input.
c. Output is greater than input.
a.
b.
c.
Input Output
What’s the principle?
As we move the fulcrum away from the input to output…
Output increases!

Interdependence
Seek First to under-stand
then to be
1
Be
PUBLIC
VICTORY
Think Win- Win
Independence
Proactive
2
PRIVATE
VICTORY
Begin with
the end in mind
4
3
Put First
Things First
understood
5
Synergize
6
7
Sharpen
the
Saw
Dependence
The Maturity
Continuum
The Seven
Habits
Paradigm

The only mistake
we ever
really make
is that
from
which we do not learn

Emotional Bank Account
represents the amount of trust that has
been built up in a relationship
Deposits increase the balance, withdrawals reduce it
Wherever there is frequent contact between people,
constant deposits into the EBA are needed to maintain
the level of trust.

Five Deposits Five Withdrawals
1. Small acts of kindness,
courtesy, respect
2. Making and Keeping Promises
3. Honouring Expectations
4. Loyalty to people not present
5. Sincere Apology or asking
forgiveness for mistakes
Small acts of unkindness
Making and breaking promises
Violating expectations
Disloyalty to people not present
Not apologising or asking
forgiveness for wrongdoing

SIX PARADIGMS OF HUMAN INTERACTION
1. Win - Win
2. Win - Lose
3. Lose - Win
4. Lose - Lose
5. Win
6. Win - Win or no deal

THINK WIN - WIN
1. Win -Win means seeking solutions that
allow everyone to win
2. Successful Relationships are
built on
a Win- Win foundation.
3. We must re-script ourselves to think
Win-Win.

5 Dimensions of WIN - WIN
1
Win- Win
Character
2
Win - Win
Relationships
3
Win - Win
Agreements
Supportive Systems (4) and Processes (5)

Win / Win
COURAGE
Low High
CONSIDERATION
Low High
Lose / Win
Win / Lose
Lose / Lose

The Road to
excellence
is
always
under
construction

• Communication is the most important
skill in life :
4 Basic Types of Communication
• Reading
• Writing
• Speaking
• Listening

• Empathic Listening : Listen for the feeling
Seek first to understand ,
then to be understood
We seek to be understood -
so we listen with an intent
to reply
People are either speaking or preparing to speak.

• Key Idea Summaries :
1. Discussions go more smoothly when one of the
parties is the first to understand.
2. To understand another person we must
be willing to be influenced.
3. When we are open we give people
room to release their fixed positions
and consider alternatives.

Key Idea Summaries (contd ):
4. Seeking first to understand lets us act from
a position of knowledge
5. By seeking to understand we gain influence
in the relationship.
6. Seeking first to understand leads people
to discover the third alternative.

• Diagnose before you Prescribe
4 Autobiographical Responses :
1. Evaluate - either agree or disagree
2. Probe - ask questions
3. Advise - give counsel based on our experience
4. Interpret -explain peoples motives and behaviour

Stops
Communication
Encourages
Communication
•Judging
•Superiority
(Communicating Superiority
in position,power, knowledge)
•Certainty
(Cocksure/closed-mind)
•Controlling
(ordering, imposing your
ideas & beliefs or behaviour)
•Indifference`
•Describing
•Equality
(treating with respect)
•Openness
(What are your
ideas…)
•Asking
questions
(no pre-determined
solution or method
to impose)
•Empathy

• Understanding and Perception :
Listening deeply help us
understand the tremendous
differences in perception.
We begin to appreciate and impact
these differences can have as people
work together in interdependent situations

Differences in Perception
• Factors influencing Perception
• Cultural background
• Experiences of Life
• Educational Upbringing
• Emotional Moods
• Expectations
CE2E2 = SEE

Factors Influencing
Leadership Styles
Personality of the
leader His value system
His confidence in his group
His leadership inclination
Personality of the group
member
Their need for independence
Their desire for responsibility
Their skills, etc
Nature of the Task
It’s importance and
complexity
It’s urgency
Nature of the
Environment
Structure of the organization
Outside pressures : social
economic
and political

Differences in Perception
My Perception
Willing to State
His/Her Perception
Willing to Listen
Assertive
• Goal-Oriented
• Open to one’s own
needs & goals
Responsive
• Relationship- oriented
• Open to other’s
needs/goals
Empathetic Communication
Seek first to understand
then to be Understood

Weeds Grow

Flowers are cultivated

SYNERGISE
The Habit of Creative Co-operation
• Value the differences
Key Idea Summaries :
1. Synergy means one plus one equals three or more.
2. Synergy is a process that reveals the third alternative.
3. The way to create synergy is to support the
context that supports it.

Achieving
the
MISSION
Building
the
TEAM
Developing/
Motivating
the
INDIVIDUAL

Creating Commitment
(Personal Morale) (Professional Morale)
1
Sense of
Belonging
2
Sense of Pride
&
Excitement
Confidence in
Management/
Leadership

Levels of Communication
Trust
Synergistic(Win/Win)
Respectful(Compromise)
Defensive(Win/Lose or Lose/Win)
Cooperation
High
Low
Low High

Team
Team Spirit /teamwork
Task- Mission
For a common purpose/Good
Working Together
Relationships

SEVEN HABITS
OF EXCELLENCE
Acquiring skill is to learn to bring your
behaviour in line with your intentions.

• SHARPEN THE SAW
• Principles of Balanced Self Renewal
The human
Physical
person is a
___ being
Spiritual
Being
Intellectual Socio- emotional

Balanced Self Renewal is along 4 Dimension
2. Intellectual
( need to learn )
3. Socio-emotional
( need to learn )
4. Spiritual ( need
to find meaning and
leave a legacy )
1. Physical
( need to live )

• 1. Physical ( need to live ) -
-Regular physical exercise - 20-25 min, brisk walk daily.
- EATING the right KIND and AMOUNT of food.
- Eating at REGULAR times/ good eating habits/ low salt.
- Periodic Medical Check up, Sufficient Rest & Recreation.
- Maintain a healthy body weight.
- Learn and practice self relaxation techniques regularly.
- Hobbies, Holidays, Time outs, etc.

• 2. Intellectual ( need to learn )
- Read books, Do puzzles, Write creatively,
Write a personal diary /journal ( thoughts and feelings )
- Study, Learn, Be Knowledgeable about changes
taking place around you.
- Be upto date in political, social and economic changes
- Constant and continuous updating of existing
knowledge in field of work

3. Socio-emotional ( need to learn )
- Daily private victory , be proactive, Put First
things first, daily Public Victory.
- Make Emotional Bank account deposits
- Regular Pair time, family time
- Use Visualisation to practice succeeding in anxiety
producing situations

4. Spiritual ( need to find meaning and
need to leave a legacy )
- Clarifying Values, Discovering a mission
- Writing - Editing our Personal Mission Statement
- Clarifying our Roles and Goals
- Organising our weekly time.
- Daily Scripture Time - Read, Reflect, Pray,
Listen to God
- Read Biographies, Spiritual Values in Action

The Upward Spiral of Excellence
Learn
Do Commit
Learn
Commit
Do

Interdependence
then to be
1
Be
PUBLIC
VICTORY
Think Win- Win
Independenc
Proactive
2
PRIVATE
VICTORY
Begin with
the end in mind
4
3
e
Put First
Things First
understood
5
Synergize
6
7
Sharpen
the
Saw
Dependence
The Maturity
Continuum
The Seven
Habits
Paradigm

Effective Leadership
• KNOWS Vision Intellectual Qualities
the way & Vitality Mission Related Skills
• SHOWS Involvement Psycho-social Qualities
the way & Interaction People Related Skills
• GOES Performance Personal Qualities
the way & Persistence Effective-related skills

Shepherd ---> Sheep
Transforming Leadership
•Leadership is not so much the exercise of
power,
as the empowerment of people
• Leadership is empowering people for
achieving results

Factors determining success
15%
85%
Professional/
technical Training
or skills
Personal Qualities

Effective Leadership is
• Earned HONESTY -
Credibility GENUINE
COMPETENT
FORWARD LOOKING
POSITIVE & ENTHUSIASTIC
»
• Learned
- • D sieslf c-meardnee d
- Direction for people

Seven Habits of
Excellence
Dead or Alive,
it is in your
hands

7 habits of highly effective people

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