1. Richlands Business Incubator
1928 Front Street
Richlands, VA 24641
March 22, 2012
6 - 8 pm
NO COST TO PARTICIPATE
Getting customers through the door requires good marketing.
Keeping them requires great service. Front line staff members can make or break the customer experi-
ence, and here in our hometown, we pride ourselves on our hospitality.
Bring your staff for an engaging discussion on great customer service.
 Understand the customer experience - both internal and external customers
 Customer service to increase sales
Co-Sponsored by:
 Positive behaviors that enhance customer service skills
 Treat your co-workers as your INTERNAL customers
 Give front-line employees confidence and support
 Managers learn to lead by example
Member FDIC Equal Housing
Please register on-line at: www.peopleinc.eventbrite.com Or Call
Cindy Green at People Inc at 276.619.2294