amazon connect를 이용해서 pagerduty의 outbound call 기능을 대체할수 있습니다. 한국어가 지원되는 outbound call이 왜 필요한지, 어떻게 개발했는지에 대한 경험을 공유합니다.

1. SEOUL
AWS Connect
/ HBsmith

2. , , .
HBsmith

3. Outbound call
PagerDuty
Architecture
Amazon Connect
Q&A

4. Outbound call

5. HBsmith QA
.

6. [AS-IS]
Pagerduty call HBsmith On-call
.
QA
UserHBsmith
Pagerduty alert.
You have one triggered
Bla bla…
.
n
.

7. ?
Pagerduty .
..

8. [TO-BE]
On-call
QA
User
.
n .
n , ….

9. Outbound call

10. 1. .
- 39$ (business platform, per user / month)
2. Outbound call .
3. .
- ..

11. 1. On-call outbound call .
2. TTS .
3. On-call Action
- Resolve
- Escalation
- Snooze
4. N .

12. Architecture

13. Amazon
Connect
VS

14. AWS managed service
Managed service
Polly
IaC .
Action Event .
- ,
Amazon Connect
Amazon
Connect

15. , SMS
IaC .
API event .
.
.
Twilio

16. -
Amazon
Connect
1. / .
2. AWS

17. Architecture

18. [AS-IS]
API pagerduty trigger message sqs
sqs event trigger lambda pagerduty

19. [1 ]
1. Lambda Pagerduty -> Amazon
Connect
2.

20. [1 ]
Outbound call
.
- resolve, snooze action
=> Queue pub/sub Message

21. [2 ]
- Sqs DynamoDB Aurora Serverless
- DB event trigger polling alarm

22. DynamoDB
Managed service
Key-Value
WCU / RCU

23. Aurora serverless
Managed service
Connection scale out
/
Polling scale out
.

24. Aurora serverless
..
..

25. [ ]
connect DB .
.. 🙂

26. Amazon Connect

27. Amazon Connect

28. queue, metric
Amazon Connect

29. On-demand
Amazon Connect

30. Contact flow
Polly TTS, mp3 prompt
Lambda Integration
Amazon Connect

32. boto3 api
-
-
-
Amazon Connect

33. CloudWatch logs
Amazon Connect

35. Request
Response
{
"InstanceId": "xxxx",
"ContactFlowId": "xxxx",
"SourcePhoneNumber": "+1xxxxxx",
"DestinationPhoneNumber": "+8201011112222"
}
{
"ResponseMetadata": {
"RequestId": "xxxx-xxxx",
"HTTPStatusCode": 200,
...
}
}
+82010 -> +8210
=> +821011112222
Connect

36. Connect .
Outbound call
1. Amazon Connect Instance .
2. Support ticket whitelist KR .

37. .
Polly( ) alias
.
ex) HBsmith ->

38. .
: pagerduty - 78$
:10.15$
Managed service .
1sprint(2 weeks)

39. .
QA .
Outbound call
.
IaC .
blog version

40. Q&A

41. .