1. Chelsea Hanes
Phone: 480-298-1478
E-mail: chelsea.hanes@yahoo.com
1616 West Germann Road Apt 3114
Chandler, AZ 85286
OBJECTIVE
To obtain a professional career as a PharmacyTechnicianthatwill utilize my skills while fulfilling
personal and professional goals.
EDUCATION
South Mountain Community College—G.E.D.2008
Apollo College– Pharmacy Technician 2008-2010
Pharmacy Technician Certification Board- December 2010
Arizona State Licensed- December 2010
WORK EXPERIENCE
September 2016-Current Supervisor Clinical Pharmacy Technician/Service Team Leader
Magellan Health –pbm, mail order pharmacy, pharmacy helpdesk
-Manage a team of Clinical Pharmacy Technicians and Customer Services Representatives
-approve Time off requests, Time cards.
-assist with Floor Support
-scheduling, updating department calendar, Attendance
-Quality adherence Monitoring, Scorecards (staff evaluations, coaching)
-Act as Pharmacy Benefit Manager (PBM) system and operational resource
-provide current and new staff new information- educating on any changes regarding formulary,
client specific edits, policies and procedures, etc.
-monitored phone stats, ASA, hold time, changed agent skills accordingly with business needs.

2. July 2015- September 2016 Clinical Pharmacy Technician
Magellan Health Full time employee- pbm, mail order pharmacy, pharmacy helpdesk
-received inbound calls from doctors to obtain Clinical information to either approve the Prior
Authorization or send to the Pharmacist for review
-received inbound calls from Pharmacies and Members regarding prescription benefits and also the
triplefin coupon help desk.
-received calls inquiring new/refill prescriptions with our mail order and specialty pharmacy
-sent/received Prior Authorizations via Fax
January 2015- July 2015 Clinical Pharmacy Technician
Medix Staffing placed at Magellan Health
-received inbound calls from doctors to obtain Clinical information to either approve the Prior
Authorization or send to the Pharmacist for review
-sent/received Prior Authorizations via Fax
-received inbound calls from pharmacies, members, clients obtaining Pharmacy benefit information
-inbound Call center Representative for Triplefin Coupons
July 2014– Septembter 2014 Pharmacy Technician
Avella Specialty Pharmacy
- Prior Authorizations; submitted claim, when prior auth was needed I called the insurance company
to get further information, called the doctors office informed the doctor and sent the prior auth forms if
needed to the doctor then resubmitted the claim with the correct prior auth codes.
-Incoming/outgoing calls to customers
-filled prescriptions insurance billing,
- Doctor calls.

3. October 2013-July 2014 Pharmacy Technician
Walmart Pharmacy-retail
-Prior Authorizations; submitted claim, when prior auth was needed I called the insurance company
to get further information, called the doctors office informed the doctor and sent the prior auth forms if
needed to the doctor then resubmitted the claim with the correct prior auth codes.
-Filled prescriptions
-incoming/outgoing calls to customers, Doctor calls
-Helped resolve any issues, insurance billing
November 2011-October 2013 Pharmacy Technician
Cvs Caremark-Mail order Pharmacy
Data entry (new/refill prescriptions, 60 scripts an hour) , Doctor calls-(outbound calls 14 calls an
hour) , Resolution queue- (dur rejects, etc)
April 2010-July 2010 Pharmacy Technician
Walgreens Central Pharmacy Operations –Mail order
Data entry-Typed new prescriptions and revied Refilled requests for prescriptions, quota was 45
seconds per new prescription.
Patient Prescriber review- Reviewed patient demographics to ensure the information was entered
correctly and Reviewed Prescriber information that was entered to ensure information was correct to the
prescription. Quota was 30 seconds per review
November 2009-March 2010 Pharmacy Technician
Express Scripts-Mail order
Prescription Entry- Typed new prescriptions and Reviewed Refill Requests to ensure the correct
prescription on file was selected. Started from the beginning of the prescription and had to verify 3 different
Patient ID qualifiers to type up the prescription.
REFERENCES
Jennifer Quinn, Pharmacy Technician at CareSource. 480-341-2262
Candace Carr, Pharmacy Technician, Walmart 480-329-1517
Jaime Hernandez, Supervisor Customer service, Magellan Health 480-246-6222