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Chris Dancy, ServiceSphere Session 220:  ITSM and Social Media
Agenda ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Disclaimer ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Who Do You Think You Are? ,[object Object],[object Object],[object Object],[object Object]
WARNING ,[object Object],[object Object]
If ,[object Object],CRM Call Center IT Support
DEFINED
Social Networking Defined ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Overview ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Way We Were
The Way We Were ,[object Object]
 
Analysts *Forrester Research
 
 
Social Media Strategy ,[object Object],[object Object],[object Object],[object Object],*DDB Canada
When  NOT   to use Social Media ,[object Object],[object Object],[object Object],[object Object]
Education vs. Instruction
Who Let The Dogs Out ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Talking
People Are Talking – Talk Back ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Live Demo ,[object Object]
 
People Are Talking – Talk Back ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Live Demo ,[object Object]
 
WAIT…..
 
People Are Talking – Talk Back ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
People Are Talking – Talk Back ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Live Demo ,[object Object]
 
Google – The Help Desk ,[object Object],[object Object],[object Object],[object Object]
More With Zero
More With Zero ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
 
Social Media & ITSM - Future? ,[object Object],[object Object],[object Object]
Doing Chicken Right
 
The Future
Future
Future
Enterprise Software and Social Media ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object]
Our Time is Now
Future Leaders ,[object Object],[object Object],[object Object],[object Object],[object Object]
Q&A
Thank you Contact details: ,[object Object],[object Object],Chris Dancy [email_address] 303-459-4083

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ITSM and Social Media