2. Interview Etiquette
• Do a complete study on the company profile
• Keep your questionnaire ready
• Dress for the occasion
• Have your file updated & ready to be presented
• Reach the location 15 min early
• Do a 30 sec self check before entering the room
• Greet the panelist, addressing their name with handshake
• Reply to them with confidence
3. • Do check your posture & gesture
• Jot down all important points discussed in interview
• Write a thank you letter
• Follow up with a phone call
General Etiquette
Proper Handshake
4. Types of Hand Shakes
Pull in Finger squeezer Limp fish
Bone crusher Palm pinch 2 handed shake
5. Introducing people
Lower rank person is introduced to higher rank
Higher rank person’s name comes first
When introducing client to boss - name of customers is first
Younger people are introduced to elders
In social gathering – do not forget to introduce the spouse
along with the guest
The basic of business introduction is – rank & then age, not
gender
6. Self Introduction
Always stand when introducing yourself
Introduce yourself with full name
Do not use title (like Mr. /Ms.)
Mention your company’s name
Offer you business card
When introducing your spouse, take special care if the last
names are not same
Always stand when being introduced
7. Accept the introduction with a “How do you do” or “I’m
pleased to meet you” reply
Do wear a gentle smile in response to introduction
How to remember names
Repeat the person’s name a few time after you are
introduced
Use the person’s name to address him or use his name
immediately in conversation to remember it
Introduce that person to another person you know
8. Jot down the person’s name
If you forget name while introducing a person, admit it. “I
remember meeting you but I am not recalling your name”.
Exchanging Business Cards
Carry your business cards in a folder when going for a
business meeting
Make sure your business card is up to date
Offering & accepting
business cards
with both the hands
9. Do not put the business card in pocket soon after you receive it
Pay 3-5 seconds to acknowledge it
Grooming Etiquette
Art of Grooming for Men
Conservative dark color business suits
Full sleeved light shaded shirt
Color of tie must be in sync with the
color of shirt
10. Color of shoes and belt must match & must go with the suit
Socks should be one shade lighter than trousers
Do not wear bracelets, earrings, large rings or flashy wrist watch
Pay attention to personal hygiene
Art of Grooming for Women
Dress up so that it doesn’t attract
more attention than what you
are speaking
Dark conservative suits with full
sleeved shirt
11. Wear well polished shoes matching with the color of suit
Simple business makeup
Tie your hair neatly & off the face
Wear limited conservative jewelry
Pay attention to personal hygiene
Body Language
Signs of Positive Body Language
Eye contact
Head movement
12. Posture
Sitting straight without slouch
Walk with grace & ease
Smile often
Signs & Meaning
Defensive Dejection Aggression Nervousness
13. contd..
Brisk erect walk Confidence
Foot kicking Boredom
Tapping fingers Impatient
Playing with hair Lack of Confidence
Shuffling feet while seated Anxious to leave situation
Looking down with face Disbelief
turns away
Etiquette at work
Be punctual
Always arrange a meeting room when meeting a client or any
other outsider
14. Keep your cabin/desk clutter free
Use company assets carefully
Be conscious about your pitch/volume while you speak
Treat sub ordinates with respect
Ask others to do things rather than tell them
Use name to address peers
Don’t read any document, letter, card, etc on someone’s desk
unless given to you
Don’t touch /take things in someone’s office without permission
15. Always give feedback privately, politely, precisely & promptly
Always take feedback professionally, politely, positively &
appropriately
Communication Etiquette
E-mail Etiquette
Use official e-mail id carefully
Be concise & to the point. Don’t attach too many attachments
Answer swiftly
Use meaningful subject line
16. Use proper spelling, grammar, punctuation, abbreviations,
structure & layout
Use templates for frequently used responses
Use Cc and BCC option carefully
Don’t overuse reply to all option
Don’t overuse high priority option
Don’t leave out the message thread
Read & compile before you send it
17. Phone Etiquette
Pick up the phone with in 3 rings
Answer calls professionally
Keep ringer volume low
Use speaker option only when a group of people are involved
in the call, e.g. conference call & keep the people at other
end informed
If away from phone for extended period, do feed a simple &
professional message informing your date of return
When at work always keep your mobile phone on silent-
vibrating mode
