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Kanban
stop starting, start finishing


       Chris McDermott
         @chrisvmcd
chris.v.mcdermott@gmail.com
Systems Thinking (a taster)
  Kanban Fundamentals
    Change Example
 Systemic Flow Mapping

       please ask questions
analytic thinking
1. take it apart
2. try to understand what the parts do
3. assemble the understanding of the parts
   into an understanding of the whole
                   =
            how things work
what is a system?
what is a system?

    elements
what is a system?

    elements
  which interact
what is a system?

    elements
  which interact
to meet a purpose
systems thinking
1. what is this a part of
2. what is the behaviour of the containing
   whole
3. disaggregate the understanding of the
   whole by identifying the role of the thing
   you are trying to explain

                    =
      why things work the way they do
for more on Systems Thinking...




                         John Seddon




Dr. Russell Ackoff                         Donnella Meadows




  Taichi Ohno                            Dr. W. Edwards Deming
game
kanban




http://availagility.files.wordpress.com/2008/10/kenji-kanban-2.jpg
kanban systems
WIP (Work In Progress) limited pull system.
}   Buffer
}   Buffer
}   Buffer
}   Buffer
}   Buffer
}   Buffer
}   Buffer   }   Buffer
}   Buffer   }   Buffer
}   Buffer   }   Buffer
The Kanban Method
Microsoft XIT
                Worst to Best in 9 months




http://www.agilemanagement.net/AMPDFArchive/From_Worst_to_Best_in_9_Months_Final_1_3.pdf
Corbis
What is it?
• A change management method that uses
  kanban systems to provoke change
 • Catalyst for evolutionary change
 • Can help to create an culture of continuous
    improvement
• There is no Kanban Software Development
  Process or Kanban Project Management Method
start with what you do now

 and pursue incremental,
   evolutionary change
Improvements        Visualise




Feedback                           Limit
 Loops                             WIP




   Explicit Policies   Manage Flow
Improvements        Visualise




Feedback                           Limit
 Loops                             WIP




   Explicit Policies   Manage Flow
Demand                           Analysis                                 Development                                                               Test                   Released
         In
 Progress   Done   In
 Progress   Done   In
 Progress   Done
Demand                                            Analysis                                                    Development                                                                                Test                                  Released
               214***
                          In
 Progress        Done                 In
 Progress           Done            In
 Progress            Done         Task
                                                                                                                                                                                                                                                            214***


Task
description                                                                                                                                                                                                                                    description
                                                                                                                                                                                                                                               **/**/2011
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                           Task                                          Task                         Task                                        Task                       Task                                        Task
Task                       description                                   description                  description                                 description                description                                 description           Task
description                **/**/2011                                    **/**/2011                   **/**/2011                                  **/**/2011                 **/**/2011                                  **/**/2011
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                           Task                                          Task                         Task                                        Task                       Task                                        Task
Task                       description                                   description                  description                                 description                description                                 description
description                **/**/2011                                    **/**/2011                   **/**/2011
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                                                                                                                                                  **/**/2011                 **/**/2011                                  **/**/2011

**/**/2011
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              214***       Task                                          Task
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Task                       description                                   description                  Task                                        description                description
description                **/**/2011               **/**/2011           **/**/2011
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                                                                                                      **/**/2011               **/**/2011
**/**/2011
                                                      214***                           214***                                                                    214***                                  214***

              214***       Task                                          Task                                                     214***
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Task                       description                                   description                   Task                                       description                 description
description                **/**/2011                                    **/**/2011
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**/**/2011                                                                                             **/**/2011
                                                      214***                          214***                                                                     214***                                  214***

              214***       Task                                          Task                                                     214***
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Task                       description                                   description                   Task                                       description                 description
description                **/**/2011                                    **/**/2011                    description                                **/**/2011                  **/**/2011

**/**/2011                                                                                             **/**/2011


              214***

Task
description
**/**/2011
Demand                                            Analysis                                                    Development                                                                                Test                                  Released
               214***
                          In
 Progress        Done                 In
 Progress           Done            In
 Progress            Done         Task
                                                                                                                                                                                                                                                            214***


Task
description                                                                                                                                                                                                                                    description
                                                                                                                                                                                                                                               **/**/2011
**/**/2011
                                                      214***                           214***                                    214***                          214***                                 214***                        214***
                                                                                                                                                                                                                                                            214***
              214***
                           Task                                          Task                         Task                                        Task                       Task                                        Task
Task                       description                                   description                  description                                 description                description                                 description           Task
description                **/**/2011                                    **/**/2011                   **/**/2011                                  **/**/2011                 **/**/2011                                  **/**/2011
                                                                                                                                                                                                                                               description
                                                                                      **/**/2011
**/**/2011   **/**/2011                                                                                                                                                                                                                        **/**/2011
                                                      214***                                                                     214***                          214***                                 214***                        214***
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              214***
                           Task                                          Task                         Task                                        Task                       Task                                        Task
Task                       description                                   description                  description                                 description                description                                 description
description                **/**/2011                                    **/**/2011                   **/**/2011
                                                                                                                                  Reason
                                                                                                                                                  **/**/2011                 **/**/2011                                  **/**/2011

**/**/2011
                                                      214***                                                                                                     214***                                 214***
                                                                                       214***

              214***       Task                                          Task
                                                                                                                                 214***
                                                                                                                                                  Task                       Task
Task                       description                                   description                  Task                                        description                description
description                **/**/2011               **/**/2011           **/**/2011
                                                                                                      description                                 **/**/2011                 **/**/2011

                                                                                                      **/**/2011               **/**/2011
**/**/2011
                                                      214***                           214***                                                                    214***                                  214***

              214***       Task                                          Task                                                     214***
                                                                                                                                                  Task                        Task
Task                       description                                   description                   Task                                       description                 description
description                **/**/2011                                    **/**/2011
                                                                                                       description                                **/**/2011                  **/**/2011

**/**/2011                                                                                             **/**/2011
                                                      214***                          214***                                                                     214***                                  214***

              214***       Task                                          Task                                                     214***
                                                                                                                                                  Task                        Task
Task                       description                                   description                   Task                                       description                 description
description                **/**/2011                                    **/**/2011                    description                                **/**/2011                  **/**/2011

**/**/2011                                                                                             **/**/2011


              214***

Task
description
**/**/2011
                          Definition of Done:                                                       Definition of Done:                                                     Definition of Done:
                          • Goal is clear                                                          • Code clean  checked in                                              • Customer accepted
                          • First tasks defined                                                     • Integrated  tested                                                  • Ready for production
                          • Story split, if necessary                                              • Running on UAT env
Work item type
     - Bug                                                          Digital tracking
   - Feature                                                           number
- Non Functional
      - etc
                    Type: Feature                      2146767




                            Ability to search by product
                   Cust: Chris
                   BA: Mike                          Due: 09/06
                   Dev: Liz                          Start: 07/06
                   QA: Brian                         End: 08/06


   Contacts

                                                                    Tracking dates
                     Standard - Fixed Date - Expedite
                             or whatever suits
Demand
 (4)               Analysis
 (5)                Development
 (6)                                                      Test                                  Released
                                              In
 Progress        Done                 In
 Progress                           In
 Progress
                           214***
                                                                                                                                                                              Done                                                                    Done                      214***


         Task
         description
                                                                                                                                                                                                                                   (2)                             Task
                                                                                                                                                                                                                                                                   description
         **/**/2011                                                                                                                                                                                                                                                **/**/2011
                                                                          214***                           214***                                    214***                          214***                                 214***                        214***
                           214***
                                               Task                                          Task                         Task                                        Task                      Task                                         Task
                                                                                                                                                                                                                                                                                214***


         Task                                  description                                   description                  description                                 description               description                                  description           Task
         description                           **/**/2011                                    **/**/2011   **/**/2011      **/**/2011                                  **/**/2011                 **/**/2011                                  **/**/2011
                                                                                                                                                                                                                                                                   description
         **/**/2011      **/**/2011                                                                                                                                                                                                                                **/**/2011
                                                                                                           214***                                    214***                          214***                                214***                         214***
                           214***
                                                                                             Task                         Task                                        Task                      Task                                         Task
         Task                                                                                description                  description                                 description               description                                  description
         description                                                                         **/**/2011                   **/**/2011                                  **/**/2011                **/**/2011                                   **/**/2011
                                                                                                                                                      Reason
         **/**/2011
                                                                                                           214***                                                                    214***

                           214***
                                                                                             Task                                                                     Task
         Task                                                                                description                                                              description
         description                                                                         **/**/2011                                                               **/**/2011

         **/**/2011
                                                                                                           214***                                                                    214***

                                                                                             Task                                                                     Task
                                                                                             description                                                              description
                                                                                             **/**/2011                                                               **/**/2011




                                              Definition of Done:                                                       Definition of Done:                                                     Definition of Done:
                                              • Goal is clear                                                          • Code clean  checked in                                              • Customer accepted
                                              • First tasks defined                                                     • Integrated  tested                                                  • Ready for production
                                              • Story split, if necessary                                              • Running on UAT env
Demand
 (4)               Analysis
 (5)                Development
 (6)                                                      Test                                  Released
                                              In
 Progress        Done                 In
 Progress                           In
 Progress
                           214***
                                                                                                                                                                              Done                                                                    Done                      214***


         Task
         description
                                                                                                                                                                                                                                   (2)                             Task
                                                                                                                                                                                                                                                                   description
         **/**/2011                                                                                                                                                                                                                                                **/**/2011
                                                                          214***                           214***                                    214***                          214***                                 214***                        214***
                           214***
                                               Task                                          Task                         Task                                        Task                       Task                                        Task
                                                                                                                                                                                                                                                                                214***


         Task                                  description                                   description                  description                                 description                description                                 description           Task
         description                           **/**/2011                                    **/**/2011   **/**/2011      **/**/2011                                  **/**/2011                 **/**/2011                                  **/**/2011
                                                                                                                                                                                                                                                                   description
         **/**/2011      **/**/2011                                                                                                                                                                                                                                **/**/2011
                                                                                                           214***                                    214***                          214***                                                               214***
                           214***
                                                                                             Task                         Task                                        Task                                                                   Task
         Task                                                                                description                  description                                 description                                                            description
         description                                                                         **/**/2011                   **/**/2011                                  **/**/2011                                                             **/**/2011
                                                                                                                                                      Reason
         **/**/2011
                                                                                                           214***                                                                    214***                                                               214***
                           214***
                                                                                             Task                                                                     Task                                                                   Task
         Task                                                                                description                                                              description                                                            description
         description                                                                         **/**/2011                                                               **/**/2011                                                             **/**/2011
         **/**/2011
                                                                                                           214***                                                                    214***

                                                                                             Task                                                                     Task
                                                                                             description                                                              description
                                                                                             **/**/2011                                                               **/**/2011




                                              Definition of Done:                                                       Definition of Done:                                                     Definition of Done:
                                              • Goal is clear                                                          • Code clean  checked in                                              • Customer accepted
                                              • First tasks defined                                                     • Integrated  tested                                                  • Ready for production
                                              • Story split, if necessary                                              • Running on UAT env
Demand
 (4)               Analysis
 (5)                Development
 (6)                                                      Test                                  Released
                                              In
 Progress        Done                 In
 Progress                           In
 Progress
                           214***
                                                                                                                                                                              Done                                                                    Done                      214***


         Task
         description
                                                                                                                                                                                                                                   (2)                             Task
                                                                                                                                                                                                                                                                   description
         **/**/2011                                                                                                                                                                                                                                                **/**/2011
                                                                          214***                           214***                                    214***                          214***                                 214***                        214***
                           214***
                                               Task                                          Task                         Task                                        Task                       Task                                        Task
                                                                                                                                                                                                                                                                                214***


         Task                                  description                                   description                  description                                 description                description                                 description           Task
         description                           **/**/2011                                    **/**/2011   **/**/2011      **/**/2011                                  **/**/2011                 **/**/2011                                  **/**/2011
                                                                                                                                                                                                                                                                   description
         **/**/2011      **/**/2011                                                                                                                                                                                                                                **/**/2011
                                                                                                           214***                                    214***                          214***                                214***                         214***
                           214***
                                                                                             Task                         Task                                        Task                      Task                                         Task
         Task                                                                                description                  description                                 description               description                                  description
         description                                                                         **/**/2011                   **/**/2011                                  **/**/2011                **/**/2011                                   **/**/2011
                                                                                                                                                      Reason
         **/**/2011
                                                                                                           214***                                                                    214***                                                               214***
                           214***
                                                                                             Task                                                                     Task                                                                   Task
         Task                                                                                description                                                              description                                                            description
         description                                                                         **/**/2011                                                               **/**/2011                                                             **/**/2011
         **/**/2011
                                                                                                           214***

                                                                                             Task
                                                                                             description
                                                                                             **/**/2011




                                              Definition of Done:                                                       Definition of Done:                                                     Definition of Done:
                                              • Goal is clear                                                          • Code clean  checked in                                              • Customer accepted
                                              • First tasks defined                                                     • Integrated  tested                                                  • Ready for production
                                              • Story split, if necessary                                              • Running on UAT env
Demand
 (4)               Analysis
 (5)            Development
 (6)                                                      Test                                  Released
                                              In
 Progress        Done             In
 Progress                           In
 Progress
                           214***
                                                                                                                                                                          Done                                                                    Done                      214***


         Task
         description
                                                                                                                                                                                                                               (2)                             Task
                                                                                                                                                                                                                                                               description
         **/**/2011                                                                                                                                                                                                                                            **/**/2011
                                                                          214***                          214***                                 214***                          214***                                 214***                        214***
                           214***
                                               Task                                          Task                     Task                                        Task                       Task                                        Task
                                                                                                                                                                                                                                                                            214***


         Task                                  description                                   description              description                                 description                description                                 description           Task
         description                           **/**/2011                                    **/**/2011               **/**/2011                                  **/**/2011                 **/**/2011                                  **/**/2011
                                                                                                                                                                                                                                                               description
         **/**/2011      **/**/2011                                                                                                                                                                                                                            **/**/2011
                                                                                                          214***                                 214***                          214***                                214***                         214***
                           214***
                                                                                             Task                     Task                                        Task                      Task                                         Task
         Task                                                                                description              description                                 description               description                                  description
         description                                                                         **/**/2011               **/**/2011                                  **/**/2011                **/**/2011                                   **/**/2011
                                                                                                                                                  Reason
         **/**/2011
                                                                                                          214***                                                                 214***                                                               214***
                           214***
                                                                                             Task                                                214***
                                                                                                                                                                  Task                                                                   Task
         Task                                                                                description              Task                                        description                                                            description
         description                                                                         **/**/2011               description                                 **/**/2011                                                             **/**/2011
         **/**/2011                                                                                                   **/**/2011               **/**/2011




                                              Definition of Done:                                                   Definition of Done:                                                     Definition of Done:
                                              • Goal is clear                                                      • Code clean  checked in                                              • Customer accepted
                                              • First tasks defined                                                 • Integrated  tested                                                  • Ready for production
                                              • Story split, if necessary                                          • Running on UAT env
Demand
 (4)               Analysis
 (5)            Development
 (6)                                                      Test                                  Released
                                              In
 Progress        Done             In
 Progress                           In
 Progress
                          214***
                                                                                                                                                                          Done                                                                    Done                      214***


         Task
         description
                                                                                                                                                                                                                               (2)                             Task
                                                                                                                                                                                                                                                               description
         **/**/2011      **/**/2011                                                                                                                                                                                                                            **/**/2011
                                                                          214***                          214***                                 214***                          214***                                 214***                        214***
                           214***
                                               Task                                          Task                     Task                                        Task                       Task                                        Task
                                                                                                                                                                                                                                                                            214***


         Task                                  description                                   description              description                                 description                description                                 description           Task
         description                           **/**/2011                                    **/**/2011               **/**/2011                                  **/**/2011                 **/**/2011                                  **/**/2011
                                                                                                                                                                                                                                                               description
         **/**/2011                                                                                                                                                                                                                                            **/**/2011
                                                                          214***                          214***                                 214***                          214***                                214***                         214***
                           214***
                                               Task                                          Task                     Task                                        Task                      Task                                         Task
         Task                                  description                                   description              description                                 description               description                                  description
         description                           **/**/2011                                    **/**/2011               **/**/2011                                  **/**/2011                **/**/2011                                   **/**/2011
                                                                                                                                                  Reason
         **/**/2011
                                                                                                          214***                                                                 214***                                                               214***

                                                                                             Task                                                214***
                                                                                                                                                                  Task                                                                   Task
                                                                                             description              Task                                        description                                                            description
                                                                                             **/**/2011               description                                 **/**/2011                                                             **/**/2011
                                                                                                                      **/**/2011               **/**/2011




                                              Definition of Done:                                                   Definition of Done:                                                     Definition of Done:
                                              • Goal is clear                                                      • Code clean  checked in                                              • Customer accepted
                                              • First tasks defined                                                 • Integrated  tested                                                  • Ready for production
                                              • Story split, if necessary                                          • Running on UAT env
Demand
 (4)               Analysis
 (5)            Development
 (6)                                                      Test                                  Released
                                              In

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Intro to Systems Thinking, Kanban and Systemic Flow Mapping

  • 1. Kanban stop starting, start finishing Chris McDermott @chrisvmcd chris.v.mcdermott@gmail.com
  • 2. Systems Thinking (a taster) Kanban Fundamentals Change Example Systemic Flow Mapping please ask questions
  • 3. analytic thinking 1. take it apart 2. try to understand what the parts do 3. assemble the understanding of the parts into an understanding of the whole = how things work
  • 4. what is a system?
  • 5. what is a system? elements
  • 6. what is a system? elements which interact
  • 7. what is a system? elements which interact to meet a purpose
  • 8. systems thinking 1. what is this a part of 2. what is the behaviour of the containing whole 3. disaggregate the understanding of the whole by identifying the role of the thing you are trying to explain = why things work the way they do
  • 9. for more on Systems Thinking... John Seddon Dr. Russell Ackoff Donnella Meadows Taichi Ohno Dr. W. Edwards Deming
  • 10. game
  • 12. kanban systems WIP (Work In Progress) limited pull system.
  • 13.
  • 14.
  • 15.
  • 16.
  • 17.
  • 18.
  • 19.
  • 20.
  • 21.
  • 22.
  • 23.
  • 24.
  • 25. } Buffer
  • 26. } Buffer
  • 27. } Buffer
  • 28. } Buffer
  • 29. } Buffer
  • 30. } Buffer
  • 31. } Buffer } Buffer
  • 32. } Buffer } Buffer
  • 33. } Buffer } Buffer
  • 35.
  • 36. Microsoft XIT Worst to Best in 9 months http://www.agilemanagement.net/AMPDFArchive/From_Worst_to_Best_in_9_Months_Final_1_3.pdf
  • 38.
  • 39. What is it? • A change management method that uses kanban systems to provoke change • Catalyst for evolutionary change • Can help to create an culture of continuous improvement • There is no Kanban Software Development Process or Kanban Project Management Method
  • 40. start with what you do now and pursue incremental, evolutionary change
  • 41. Improvements Visualise Feedback Limit Loops WIP Explicit Policies Manage Flow
  • 42. Improvements Visualise Feedback Limit Loops WIP Explicit Policies Manage Flow
  • 43. Demand Analysis Development Test Released In
  • 44.  Progress Done In
  • 45.  Progress Done In
  • 46.  Progress Done
  • 47. Demand Analysis Development Test Released 214*** In
  • 48.  Progress Done In
  • 49.  Progress Done In
  • 50.  Progress Done Task 214*** Task description description **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task Task description description description description description description Task description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 description **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task Task description description description description description description description **/**/2011 **/**/2011 **/**/2011 Reason **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** Task Task 214*** Task Task Task description description Task description description description **/**/2011 **/**/2011 **/**/2011 description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** Task Task 214*** Task Task Task description description Task description description description **/**/2011 **/**/2011 description **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** Task Task 214*** Task Task Task description description Task description description description **/**/2011 **/**/2011 description **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** Task description **/**/2011
  • 51. Demand Analysis Development Test Released 214*** In
  • 52.  Progress Done In
  • 53.  Progress Done In
  • 54.  Progress Done Task 214*** Task description description **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task Task description description description description description description Task description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 description **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task Task description description description description description description description **/**/2011 **/**/2011 **/**/2011 Reason **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** Task Task 214*** Task Task Task description description Task description description description **/**/2011 **/**/2011 **/**/2011 description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** Task Task 214*** Task Task Task description description Task description description description **/**/2011 **/**/2011 description **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** Task Task 214*** Task Task Task description description Task description description description **/**/2011 **/**/2011 description **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** Task description **/**/2011 Definition of Done: Definition of Done: Definition of Done: • Goal is clear • Code clean checked in • Customer accepted • First tasks defined • Integrated tested • Ready for production • Story split, if necessary • Running on UAT env
  • 55. Work item type - Bug Digital tracking - Feature number - Non Functional - etc Type: Feature 2146767 Ability to search by product Cust: Chris BA: Mike Due: 09/06 Dev: Liz Start: 07/06 QA: Brian End: 08/06 Contacts Tracking dates Standard - Fixed Date - Expedite or whatever suits
  • 56.
  • 57.
  • 58.
  • 60.  (4) Analysis
  • 61.  (5) Development
  • 62.  (6) Test Released In
  • 63.  Progress Done In
  • 65.  Progress 214*** Done Done 214*** Task description (2) Task description **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task 214*** Task description description description description description description Task description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 description **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task description description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 Reason **/**/2011 214*** 214*** 214*** Task Task Task description description description **/**/2011 **/**/2011 **/**/2011 214*** 214*** Task Task description description **/**/2011 **/**/2011 Definition of Done: Definition of Done: Definition of Done: • Goal is clear • Code clean checked in • Customer accepted • First tasks defined • Integrated tested • Ready for production • Story split, if necessary • Running on UAT env
  • 67.  (4) Analysis
  • 68.  (5) Development
  • 69.  (6) Test Released In
  • 70.  Progress Done In
  • 72.  Progress 214*** Done Done 214*** Task description (2) Task description **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task 214*** Task description description description description description description Task description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 description **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 Reason **/**/2011 214*** 214*** 214*** 214*** Task Task Task Task description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** Task Task description description **/**/2011 **/**/2011 Definition of Done: Definition of Done: Definition of Done: • Goal is clear • Code clean checked in • Customer accepted • First tasks defined • Integrated tested • Ready for production • Story split, if necessary • Running on UAT env
  • 74.  (4) Analysis
  • 75.  (5) Development
  • 76.  (6) Test Released In
  • 77.  Progress Done In
  • 79.  Progress 214*** Done Done 214*** Task description (2) Task description **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task 214*** Task description description description description description description Task description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 description **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task description description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 Reason **/**/2011 214*** 214*** 214*** 214*** Task Task Task Task description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** Task description **/**/2011 Definition of Done: Definition of Done: Definition of Done: • Goal is clear • Code clean checked in • Customer accepted • First tasks defined • Integrated tested • Ready for production • Story split, if necessary • Running on UAT env
  • 81.  (4) Analysis
  • 82.  (5) Development
  • 83.  (6) Test Released In
  • 84.  Progress Done In
  • 86.  Progress 214*** Done Done 214*** Task description (2) Task description **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task 214*** Task description description description description description description Task description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 description **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task description description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 Reason **/**/2011 214*** 214*** 214*** 214*** Task 214*** Task Task Task description Task description description description **/**/2011 description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 Definition of Done: Definition of Done: Definition of Done: • Goal is clear • Code clean checked in • Customer accepted • First tasks defined • Integrated tested • Ready for production • Story split, if necessary • Running on UAT env
  • 88.  (4) Analysis
  • 89.  (5) Development
  • 90.  (6) Test Released In
  • 91.  Progress Done In
  • 93.  Progress 214*** Done Done 214*** Task description (2) Task description **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task 214*** Task description description description description description description Task description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 description **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task Task description description description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 Reason **/**/2011 214*** 214*** 214*** Task 214*** Task Task description Task description description **/**/2011 description **/**/2011 **/**/2011 **/**/2011 **/**/2011 Definition of Done: Definition of Done: Definition of Done: • Goal is clear • Code clean checked in • Customer accepted • First tasks defined • Integrated tested • Ready for production • Story split, if necessary • Running on UAT env
  • 95.  (4) Analysis
  • 96.  (5) Development
  • 97.  (6) Test Released In
  • 98.  Progress Done In
  • 100.  Progress 214*** Done Done 214*** Task description (2) Task description **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task 214*** Task description description description description description description Task description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 description **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task Task description description description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 Reason **/**/2011 214*** 214*** 214*** Task 214*** Task Task description Task description description **/**/2011 description **/**/2011 **/**/2011 **/**/2011 **/**/2011 Definition of Done: Definition of Done: Definition of Done: • Goal is clear • Code clean checked in • Customer accepted • First tasks defined • Integrated tested • Ready for production • Story split, if necessary • Running on UAT env Pull Criteria: 1) Expedite 2) Fixed Date in danger 3) Oldest
  • 101.
  • 102. Demand
  • 103.  (4) Analysis
  • 104.  (5) Development
  • 105.  (6) Test Released In
  • 106.  Progress Done In
  • 107.  Progress In
  • 108.  Progress Done Done 214*** 214*** Task Task description (2) description **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task Task Task description description description description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task Task Task description description description description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 Lead Time
  • 109.
  • 110.
  • 111.
  • 112. what can it tell us?
  • 113. Demand
  • 114.  (4) Analysis
  • 115.  (5) Development
  • 116.  (6) Test Released In
  • 117.  Progress Done In
  • 118.  Progress In
  • 119.  Progress Done Done 214*** Task description (2) **/**/2011 214*** 214*** 214*** Task Task Task description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** Task Task Task description description description **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** Task Task Task description description description **/**/2011 **/**/2011 **/**/2011 214*** 214*** Task Task description description **/**/2011 **/**/2011 214*** 214*** Task Task description description **/**/2011 **/**/2011 **/**/2011 Definition of Done: Definition of Done: Definition of Done: • Goal is clear • Code clean checked in • Customer accepted • First tasks defined • Integrated tested • Ready for production • Story split, if necessary • Running on UAT env
  • 120. Demand
  • 121.  (4) Analysis
  • 122.  (5) Development
  • 123.  (6) Test Released In
  • 124.  Progress Done In
  • 125.  Progress In
  • 126.  Progress Done Done 214*** Task description (2) **/**/2011 214*** 214*** 214*** Task Task Task description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** Task Task Task description description description **/**/2011 **/**/2011 Bottleneck **/**/2011 214*** 214*** 214*** Task Task Task description description description **/**/2011 **/**/2011 **/**/2011 214*** 214*** Task Task description description **/**/2011 **/**/2011 214*** 214*** Task Task description description **/**/2011 **/**/2011 **/**/2011 Definition of Done: Definition of Done: Definition of Done: • Goal is clear • Code clean checked in • Customer accepted • First tasks defined • Integrated tested • Ready for production • Story split, if necessary • Running on UAT env
  • 127. Demand
  • 128.  (4) Analysis
  • 129.  (5) Development
  • 130.  (6) Test Released In
  • 131.  Progress Done In
  • 132.  Progress In
  • 133.  Progress Done Done 214*** Task description (2) **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task Task description description description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task Task description description description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** Task Task Task Task description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** Task description **/**/2011 Definition of Done: Definition of Done: Definition of Done: • Goal is clear • Code clean checked in • Customer accepted • First tasks defined • Integrated tested • Ready for production • Story split, if necessary • Running on UAT env
  • 134. Demand
  • 135.  (4) Analysis
  • 136.  (5) Development
  • 137.  (6) Test Released In
  • 138.  Progress Done In
  • 139.  Progress In
  • 140.  Progress Done Done 214*** Task description (2) **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task Task description description description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** 214*** 214*** 214*** Task Task Task Task Task Task Task description description description description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** 214*** 214*** 214*** Task Task Task Task description description description description **/**/2011 **/**/2011 **/**/2011 **/**/2011 214*** Task description **/**/2011 Failure Demand Definition of Done: Definition of Done: Definition of Done: • Goal is clear • Code clean checked in • Customer accepted • First tasks defined • Integrated tested • Ready for production • Story split, if necessary • Running on UAT env
  • 141. Demand
  • 142.  (4) Analysis
  • 143.  (5) Development
  • 144.  (6) Test Released In
  • 145.  Progress Done In
  • 146.  Progress In

Notes de l'éditeur

  1. \n
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  8. \n
  9. Can anyone identify the: elements - interactions - purpose\n\nBy analysing X do we understand the system?\n\nChange example\n
  10. \n
  11. - Invented by Ohno in the early 50’s after studying supermarkets\n - uses the rate of demand to control the rate of production\n
  12. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  13. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  14. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  15. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  16. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  17. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  18. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  19. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  20. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  21. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  22. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  23. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  24. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  25. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  26. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  27. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  28. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  29. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  30. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  31. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  32. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  33. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  34. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  35. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  36. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  37. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  38. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  39. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  40. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  41. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  42. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  43. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  44. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  45. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  46. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  47. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  48. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  49. reason:\nreduce risk (stock something no one wants)\nreduce cost of buying something no one wants\nreduce expense\nCreates buffers to ensure that there is always enough to keep going\nProducing at the rate of demand\n\n
  50. set of techniques and practices used to provoke and help manage change\nno such thing as: \n - the Kanban Software Development Process \n - or the Kanban Project Management Method. \n
  51. \n
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  54. \n
  55. set of techniques and practices used to provoke and help manage change\nno such thing as: \n - the Kanban Software Development Process \n - or the Kanban Project Management Method. \n
  56. \n\n\n
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  98. \n
  99. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  100. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  101. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  102. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  103. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  104. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  105. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  106. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  107. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  108. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  109. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  110. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  111. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  112. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  113. Limits set on agreed capacity\nWhy \n - Reduce Multitasking\n - Helps reduce lead time - Little’s Law (Lead time = WIP/Throughput)\n\nPull system main stimuli for change & improvement\n- Creates slack\n
  114. \n
  115. - Daily meetings\n - Cumulative Flow Diagrams\n - Delivery rate (velocity/throughput) control chart\n - SLA or lead time target\n - Flexible staff allocation or swarming behavior\n - Deferred pull decisions, or dynamic prioritization\n - Metrics for assessing flow such as number of days blocked, lead time efficiency\n
  116. \n
  117. \n
  118. \n
  119. \n
  120. \n
  121. \n
  122. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  123. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  124. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  125. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  126. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  127. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  128. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  129. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  130. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  131. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  132. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  133. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  134. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  135. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  136. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  137. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  138. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  139. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  140. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  141. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  142. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  143. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  144. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  145. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  146. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  147. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  148. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  149. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  150. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  151. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  152. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  153. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  154. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  155. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  156. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  157. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  158. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
  159. FD - demand caused by a failure to do something or do something right for the customer\nTC - e.g. expensive and time consuming release process\n\n
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