"If you don't know where you are going, any road will get you there." --Lewis Carroll You need a well planned and executed Roadmap to get you to new destinations on unfamiliar paths. The same is true for your Business Strategies and Tactics, with well thought out and articulated plans, systems and processes that get you to your destination, achieving your business goals and objectives. In addition to a Roadmap, you neeed methods, tools and a process for management and improvement. Our book, Balanced Scorecard Strategy for Dummies gives you all of that, and much more. Here's what others say about our book: ASQ's Quality Progress Magazine Reviews Our Book Balanced Scorecard Strategy for Dummies “The authors offer—in basic terms and an easily consumed format—a wealth of examples, checklists and tips for implementing a balanced scorecard approach. The authors provide guidance to create a strategy map that links tactical goals to strategic goals via the four legs <perspectives> of a balanced scorecard: financial; customer; internal process(es); and knowledge, education and growth. The authors provide tools to help the reader understand the role of the four legs and supply the tools to build that role further. It is a pretty simple formula, and it works. For example, the sections on knowledge, education and growth outline how to perform a skills inventory, use it in a gap analysis and translate that analysis into a set of actionable measures that tie into the overall scorecard. Moving beyond simple measures of the bottom line is still a pretty bold idea. But after reading Balanced Scorecard Strategy for Dummies, it’s clear that measures are for more than the finance guys. With a little thought, scorekeeping applies to us all." Reviewed by Tim Knight Quality Progress / 2008 March ________________________________________________________________________ David P. Norton (Balanced Scorecard co-Creator) Harvard Business Review / Palladium Group Nov./Dec. 2008 Volume 10, Number 6 http://www.thepalladiumgroup.com/knowledgeobjectrepository/nortonstrategymgmtphilosophy.pdf “Many people still believe the BSC is just a measurement technique. Our readers well know, however, that the term ‘Balanced Scorecard’ means far more. It is a full-fledged performance management system. Even the latest primer on the BSC, “Balanced Scorecard Strategy for Dummies,” (Wiley, 2007) recognizes that, while measurement is a key aspect of the BSC, the system is really a means to setting and achieving the strategic goals and objectives for your organization’” ___________________________________________________________ Channel Insider's rates our book at #5 of "21 Must Read Books for Business Success" Easy to use checklist and equations highlight the four critical areas in your business to balance. While the format is simple, there is nothing dumb about the results.

1. David P. Norton (Balanced Scorecard co-Creator)
“Many people still believe the BSC is just a measurement
technique. <H>owever, . . . the term ‘Balanced Scorecard’
means far more. It is a full-fledged performance
management system.
Even the latest primer on the BSC, “Balanced Scorecard
Strategy for Dummies,” (Wiley, 2007) recognizes that, while
measurement is a key aspect of the BSC, the system is
really . . .
‘A means to setting and achieving the strategic
goals and objectives for your organization’”

2. ANALYZE
MAP
DEPLOY
ADJUST
SUSTAIN
• LEAN
• SIX SIGMA
• PROJECTS
• SCORECARDS
MAJOR IMPACT ON ALL
FOUR BSMS PERSPECTIVES
1. CUSTOMER
2. SYSTEMS & PROCESSES
3. FINANCIAL
4. KNOWLEDGE & GROWTH
FOCUSED
LEADERSHIP and
CONGRUENCY
• CULTURE
• STRATEGIES
• OPS PLANS and TACTICS
• KSA’s
• INFRASTRUCTURE
• BUSINESS SYSTEMS
• KPI’s and METRICS
TWO-WAY
TRAFFIC
VISION – MISSION – GUIDING PRINCIPLES
Balanced Scorecard Management System
The Analyze – Map – Deploy – Adjust – Sustain Roadmap
FASTER
BETTER
LESS COST
ADAPTIVE

3. Balanced Scorecard Management System
The Analyze – Map – Deploy – Adjust – Sustain Roadmap
ANALYZE
MAP
DEPLOY
ADJUST
SUSTAIN
• SWOT ANALYSIS
• DELPHI METHOD
• MARKET STUDIES
• BENCHMARKING
• STRAT FMEA
• PUGH MATRIX
• VSM - CURRENT
• MAKE/BUY
STRATEGIC ANALYSIS
• HOSHIN KANRI
• CATCH-BALL
• VSM – FUTURE
• KPI & METRICS
• STRAT & OPS
QFD MATRIX
• SCORECARDS
• DASHBOARDS
STRATEGY MAPPING
• STRATEGIES AND TACTICS
• CATCH-BALL
• TAC QFD
• SCORECARDS
ADJUST FOR CHANGE
• OPS PLAN
• TAC PLAN
• DASHBOARDS
• CATCH-BALL
• OPS & TAC QFD
• OPS & TAC PLAN
• DASHBOARDS
DEPLOYMENT
• LEAN
• SIX SIGMA
• PROJECTS
• SCORECARDS
• CULTURE
• VMGP
• LEADERSHIP
• COMMUNICATION
SUSTAINING RESULTS
• DASHBOARDS
• SCORECARDS
• DAILY MGMT
VISION – MISSION – GUIDING PRINCIPLES
TWO-WAY
TRAFFIC

4. CUSTOMER FINANCIAL
• Faster & On Time, Better,
Competitive Pricing
• Customer Satisfaction
Indices (CSI)
• Net Promoter Score (NPS)
• Customer Relationship
Management (CRM)
• Reduced COGS, Improved
EBITDA
• Increased Sales
• Improved Liquidity & Cash
Flow
• Improved Capitalization
PROCESS & SYSTEMS KNOWLEDGE, EDUCATION &
GROWTH
• Faster, Better, Less Cost
• Systems and Process
Integration/ Optimization
• Supplier Resource
Management (SRM)
• Cost of Poor Quality (COPQ)
/ Cost of Waste (COW)
Reduction
• Process and Systems
Performance Improvement
• Knowledge, Skills & Abilities
(KSA’s) - Competencies
• Knowledge Management /
Lessons Learned
• Market / Business Trends &
Innovation
• Increased Employee
Knowledge and
Empowerment
IMPACT ON ALL FOUR
BMS PERSPECTIVES
SIX SIGMA – LEAN - BSMS