Balanced Management Systems Roadmap
- 1. ANALYZE
MAP
DEPLOY
ADJUST
SUSTAIN
• LEAN
• SIX SIGMA
• PROJECTS
• SCORECARDS
CRM – SRM – IT – PMO
BSC - OPEX - LEAN – SIX SIGMA
MAJOR IMPACT ON ALL FOUR
BMS PERSPECTIVES
1. CUSTOMER
2. SYSTEMS & PROCESSES
3. FINANCIAL
4. KNOWLEDGE & GROWTH
FOCUSED
LEADERSHIP and
CONGRUENCY
• CULTURE
• STRATEGIES
• OPS PLANS and TACTICS
• KSA’s
• INFRASTRUCTURE
• BUSINESS SYSTEMS
• KPI’s and METRICS
TWO-WAY
TRAFFIC
VISION – MISSION – GUIDING PRINCIPLES
Balanced Management System Roadmap
Analyze – Map – Deploy – Adjust – Sustain
BETTER
FASTER
LESS COST
ADAPTIVE