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1. Pointers in T.H.E.
• Forms of Business
organization
• Classification of Retail
Outlets
• Financing the business
• Services as an
Entrepreneurial Activity
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2. Service as an
Entrepreneurial
Activity
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3. Service Business
• Includes the skill and
the know-how of a
person in relation to
his trade, profession
or occupation
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4. Characteristics
of Services

5. 1. Intangibility
A customer can readily
take hold of a good or
merchandise and assess
its quality by use of
senses
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6. 2.Inconsistency
There is no uniformity in
terms of the quality of
service rendered
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7. 3.Inseparability
Level of services rendered
in making a product that
cannot be separated
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8. 4. Inventory
An itemized list of current
assets
-Patronage of a service shop, agency or office
-use of current technology like machines,
automated tools and equipment
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9. Manner of
Delivery
(Service)

10. 1. Personalized services
• Involves the use of
trained people like the
waiters,nurses and
caregivers
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11. 2. Impersonalized
services
• Make use of equipment
in delivering service
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12. Activity
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13. Using your assignment about
the visits to some shops
within the community:
1.What are the characteristics
of their services ? Explain
your answer.
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14. 2. Identify the
manner of delivery
in their services.
Justify your answer
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