Tris Lumley's slides from Civic Tech Toronto hacknight, Feb 21 2017

5. THE DIGITAL SPECTRUM • Access & inclusion • Skills (service users) • Skills (organisations) • Projects & products • Transformation • Sector transformation (built on user-centred design) 5 • Convenience and choice • Connectivity • Access to information • Access to services Individuals • External communication • Efficiency of internal processes • Connection to clients and stakeholders • Information and business analytics Organisations • Integrated services • Pooling resources • Transformative scale • Collective efficiencies Sectors

6. 6 Information A local food bank advertises its services Identification A GP refers a person in crisis to the food bank Advice The food bank learns that the person is experiencing rent arrears due to benefit sanctions and connects the person to their local advice bureau Solution Now aware of what has led to these sanctions, the person approaches their local authority to resolve the issue Ongoing support An employment social enterprise helps to find the person sustainable work to avoid crisis in the future FOCUSING ON THE USER Mapping user journeys

7. 7 Ongoing supportSolution Food bank GP Advice bureau Local authority Employment social enterprise FOCUSING ON THE USER Prioritising tech opportunities Identification AdviceInformation Identification AdviceInformation

8. CAN WE SHIFT THE POWER DYNAMICS? Org Funders & Investors Customers & Service Users

9. TOWARDS A MARKET FOR IMPACT Org Funders & Investors Customers & Service Users User Voice Market-based approaches Collaboration vehicles

10. Invest, Adapt, Innovate Invest in promising solutions Adapt existing solutions Innovate in gaps User-centred User journey mapping Tech landscape mapping Priorities for tech to transform Sector focus Network of social organisations Collaborative governance Open source Pooled fund Philanthropists & Foundations Businesses & Government Social investors Focused funds for digital transformation DIGITAL FUNDS

11. What can we learn from civic tech about investing in tech in thematic areas of social sector?

12. v THANK YOU Keep in touch: @trisml tris.lumley@thinknpc.org @NPCthinks #NPCdigi

Notes de l'éditeur

Delighted to be here Background in charity sector – think tank, consultancy, innovation Passionate about bring benefits of tech to tackle most important social issues
I’m intrigued about potential of a civic tech approach to social issues Instead of cities as focus of collaboration, social issues Here to share plans, and learn from your experience Also Transform the Sector conference, talking about transforming through tech and data – Mike & Jessie from Powered by Data here if you want to learn more
To give you an idea of where I’m coming from What do people think is the norm for charity effectiveness?
First principle of philanthropy We’re not even delivering on that!
So what’s happening? There is growing focus on inclusion & skills – critical – don’t want to double down on exclusion There’s stuff happening in organisations, but more on social media, fundraising – not service delivery And very little if anything on transforming whole sectors – bringing the real benefits of the Web – networks, connectedness, integration, changing relationship between the client and organisations
I won’t need to tell you about the importance of user journeys But far from commonplace among charities – user-centred design This is a simple pathway – point is that all of these interventions need to happen – it’s a value chain
What might tech do? Yes – deliver individual products and services But need integration across value chain – charities using APIs to connect services And potential to put user in control – they can navigate, feedback, connect
Market for funding, NOT market for impact How do we shift that?
So what’s exciting to me is to say how do we design around the humans? Can we do this across a sector, not just as individual organisations? Can we build vehicles that build on user-centred research, priorities? Can we flip the model?
Pool the money Work collaboratively with the charity sector, work in the open But put the perspectives of users first – everything building on that Then invest in promising solutions in sector Bring in tech companies with solutions and skills And spark innovation only where it’s needed
Does it make sense? What are the insights from civic tech movement? Tweaks to the model?

Tris Lumley's slides from Civic Tech Toronto hacknight, Feb 21 2017

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Tris Lumley's slides from Civic Tech Toronto hacknight, Feb 21 2017

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