Gone are the days when customers had to wait in endless queues or wait on countless hours on the other side of the call to get a resolution. AI-powered systems have taken over legacy systems and contribute heavily to improve the performance of customer service reps like never before.

1. How Artificial Intelligence can improve your
customer service?
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2. Overview
Artificial intelligence, or AI, is slowly but steadily becoming an integral part of
our daily lives.
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Alexa and Siri are now household names and the
users of these smart virtual assistants have grown
accustomed to how easy they are making it gain
access to information.

3. Artificial Intelligence Customer Service
Statistics
1. Seven in 10 consumers based in the United States say they
spent more money to do business with an organization that
delivers great service.
2. 15 percent of all customer service interactions by 2021 will be
handled completely by Artificial Intelligence.
3. 95 percent of consumers cited customer service as the most
important factor.
4. A staggering $62 billion is lost every year by U.S. businesses.
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4. Why Artificial Intelligence is the best thing to
happen?
● Provide a convenient, intelligent, informed, and delighting customer
experience
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● Translate to redefined, personal, and integrated end-to-end
customer journeys and consumer experiences so they feel
more natural to consumers.

5. The Need of AI in Customer
Experience
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Frontline
Customer
self service
Customer
acquisition
and retention
Enhancing
Automatio
n
Minimizing
customer
friction
Increased
personalization

6. ● Frontline Customer Self-Service - Help consumers get fast outcomes,
instant answers, and consistency.
● Customer Acquisition and Retention - Help organizations to be more
predictive and proactive in how they interact with existing as well as
potential consumers.
● Enhancing Automation - Inferring emotion, enabling image recognition,
or inferring intent from the text-based input made by a consumer.
● Minimizing Customer Friction - Help businesses identify the problems
quickly and amend the journeys of customers .
● Increased Personalization - Lets organizations to adjust content and
offers automatically based on the purchasing behavior and past browsing
history of a visitor.
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7. Conclusion
Artificial Intelligence has the potential of shaping and redefining how
organizations interact with and help customers.
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Undoubtedly, AI is something worth looking into if your
organization wants to improve customer service.

8. Thank You
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