A short overview of the big trends and themes in digital and how these are colliding with government and the public sector. Presented at Scottish Public Sector and Digital Technology, March 2014.

1. @clry2
Public sector digital:
What does the future hold?
19 March 2014
Scottish Public Sector and Digital Technology
Sun Oracle Executive Briefing Centre, Linlithgow
Chris Yiu
Director of digital participation, SCVO

2. 10 years ago
Didn’t exist
Facebook
Twitter
Instagram
YouTube
Dropbox
WhatsApp

3. 20 years ago
Didn’t exist

4. 30 years ago
TCP/IP was
one year old
The World Wide Web
hadn’t been invented

5. Back to today…

6. Our ambition is for Scotland
to be a world-leading
digital nation by 2020
Scottish Government
http://www.scotlandsdigitalfuture.org/

7. Digital Scotland
Connectivity
Digital
participation
Digital
economy
Digital public
services
http://www.scotland.gov.uk/Topics/Economy/digital

8. Back to the future…

9. Smaller
Better
Faster
Stronger
Remaking government
for the digital age

10. Three big themes
Two mega trends
1 2
A B C

11. Ubiquity
1

12. Technology
at work vs
at home
Better
Worse
About
the same
37%
40%
23%
http://www.policyexchange.org.uk/publications/category/item/smaller-better-faster-stronger
Public sector staff

13. 77
63
23
37
?
Jan 2013 Jan 2014
Desktop MobileVisits to GOV.UK, %
https://gds.blog.gov.uk/2014/01/08/when-will-more-people-visit-gov-uk-using-a-mobile-or-tablet-than-a-pc/
Jan 2015

14. Openness
2

15. Make things open:
it makes things better
Government Digital Service
https://www.gov.uk/design-principles

16. Open source
standards
data
policymaking
government

17. http://www.opengovpartnership.org/

18. Digital first
A

19. Software is
eating the world
Marc Andreessen
http://online.wsj.com/news/articles/SB10001424053111903480904576512250915629460

20. Digital by default
https://www.gov.uk/government/publications/digital-efficiency-report
Telephone
Post
Face-to-face
£
x20
£
x30
£
x50

21. Great expectations

22. Levers and dials
Gubbins
Machinery
Specific
Common
Small pieces,
loosely joined
https://fodengrealy.com/how-new-technology-will-change-the-mechanics-of-government-services

23. Total data
B

24. In God we trust.
Everyone else,
bring data
W. Edwards Deming

25. Digital by default
Testable by default

26. Insights Privacy
Trust
Big data, open data

27. Leadership
C

28. Factors of success Factors of failure
Senior management interest
and desire to change
Data quality
Technology infrastructure
and systems
Senior management interest
and desire to change
32%
Internal leadership
30%
Alignment of organisational
structure and goals
21%
23%
21%
22%
http://www.mckinsey.com/Insights/Business_Technology/Bullish_on_digital_McKinsey_Global_Survey_results

29. Attitude picks the fights,
critical mass wins them
Steph Gray
http://postbureaucrat.com/2014/03/06/what-holds-people-back/

30. Ubiquity1
2
A
B
C
Openness
Digital first
Total data
Leadership

31. Shared
values
Strategy
Structure
Systems
Style
Skills
Staff

32. And finally…

33. Digital Scotland
Connectivity
Digital
participation
Digital
economy
Digital public
services
Scottish Government

34. 30%Lack basic online skills
UK = 21%
BBC Media Literacy, Ipsos

35. We need your help

36. @clry2
yiu.co.uk/digitalgov
scvo.org.uk/digital