2. Benefits of reading for
comprehension
1.) Improves job performance/productivity
Communicating clearly in written form is the best way to
communicate on the job
2.) Helps save time/money
3.) Improves safety
3. Effective reading skills
Read with purpose.
Before you read, know why your reading something
the you can focus on the information you need to
know.
Browse material before reading.
a.) 1st paragraph
b.) headings
c.) Illustrations
d.) Last paragraph
4. Effective reading skills
Read for meaning.
Concentrate do not let your mind wonder.
Organize and outline the main ideas in your
mind or on paper. It can help you to better
understand the message
Improve vocabulary.
Improves your comprehension
6. Business Letter
Are more formal then personal letters
Every business letter contains certain parts
You should keep a copy of every business
letter you write. (Very Important)
7. Parts of A Business Letter
Return Address
Tell where the letter came
from
Date
Tells reader when it was
written
Inside Address
Person who wrote the
letters address
Salutation
greeting
Body
Contains the message
Complimentary Close
Formally ends the
message
Signature, Printed Name
and Business Title
Follows CC. NO PENICLS
Reference Initials
Identify the writer of the
letter and the typist
8. Types of Business Letter
Request
Main purpose is to ask something
Major points:
• Introduce your request
• Include necessary details
• State clearly the actions you want the reader to
take.
9. Types of Business Letter
Good News Letters or Neutral
Something pleasant or not controversial
Major points:
• States news or the main idea
• Explain and details that relate to it
• End letter on a friendly note.
10. Types of Business Letter
Bad News
Usually has bad news
Major points:
• Say something positive that interest the reader, yet
relates to bad news
• Explain why the request cannot be granted
• Offer CONSTRUCTIVE suggestions
• End the letter on a friendly note
11. Memo
When sending a written message to
someone at work
Short for the word memorandum
Are more informal then business letters
Usually short
Fast and easy to write
12. Parts of a Memo
DATE
Date the letter was
written
TO
Name of the person or
department you are
sending the letter to.
FROM
Name of the person
who sent the letter
SUBJECT
After this
heading, briefly sate
the purpose of the
memo
BODY
Contains the message
13. Memo
What other types of
message do memos look
like?
AN ELECTRONIC
MESSAGE
(EMAIL MESSAGE)
Email message because
both contain the same
parts.
Both are usually brief
Both should contain correct
grammar, spelling, and
punctuation rules.
15. Use communication technology
Computers
Email
Voice mail
Cell phones
Text messaging
Walkie talkies
Headsets/voice recognition
Teleconferencing/video conferencing
16. Conflict
Define the problem
Suggest possible solutions
Evaluate the possible solutions
Compromise
Seek mediation/arbitration if the conflict
cannot be resolved