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KANBAN AN EFFECTIVE
IT CHANGE MANAGEMENT APPROACH
                p e n t a l   o g . c om
AGENDA
What is Kanban?
Why to Kanban?
How to deploy it?
What were the results?
10 different kanbans
Q&A




 SEPTEMBER 2012          pentalog.com   2
WHY THIS TOPIC? KANBAN
 Small changes=>Huge business value




 SEPTEMBER 2012                       pentalog.com   3
KANBAN IN A NUTSHELL
Less prescriptible Agile framework
   Visualize the workflow
   Limit Work In Progress
   Manage Flow
   Make process policies more explicit
   Improve collaboratively




  SEPTEMBER 2012                         pentalog.com   4
VISUALIZE THE FLOW




 SEPTEMBER 2012      pentalog.com   5
LIMIT WIP




 SEPTEMBER 2012   pentalog.com   6
MEASURE CYCLE TIME




 SEPTEMBER 2012      pentalog.com   7
CUMULATIVE FLOW




 SEPTEMBER 2012   pentalog.com   8
CUMULATIVE FLOW




 SEPTEMBER 2012   pentalog.com   9
WHY TO KANBAN?


Remove Muri (work overflow)
Decrease Mura (work debit & variations)




 SEPTEMBER 2012                           pentalog.com   10
WHY PROJECT FAILS?




                     KPMG

 SEPTEMBER 2012      pentalog.com   11
WHY PROJECT FAILS?




                       KPMG
 SEPTEMBER 2012      pentalog.com   12
NEGATIVE RESPONSE TO CHANGE




 SEPTEMBER 2012        pentalog.com   13
WHY TO KANBAN?
 Less resistance to change
 People appreciate it as a tool for supporting them




 SEPTEMBER 2012                                       pentalog.com   14
HOW TO DEPLOY IT?
In an existing organization
   Step 1 : visualize/analyze the flow, build a
   Value Stream Map, build kanban board
   Step 2 : create a pull system
   Step 3 : regulate the volume of cards, based on team’s capacity and
   multi-tasking limits

In a new organization
   Step 1 : just start with a new kanban board and 3 stages (To do, WIP,
   Done)=>adjust afterwards




  SEPTEMBER 2012                                        pentalog.com       15
VALUE STREAM MAP




 SEPTEMBER 2012    pentalog.com   16
HOW TO DEPLOY IT?
Focus on facts
   Rely your changes on reality, start with an audit, a data collection
   phase...=>analyzes
   Focus on the work people perform and how the perform
   Don't focus on people, culture, environment... (avoid mixing causes
   with results)




  SEPTEMBER 2012                                         pentalog.com     17
HOW TO DEPLOY IT?
 Agile is more about values than rules
   Commitment
   Openness
   Focus
   Respect
   Courage
sounds familiar (Agile Scrum)?




   SEPTEMBER 2012                        pentalog.com   18
HOW TO DEPLOY IT?
 Kanban requires an agile mindset!
 Kanban rules are not sufficient, you should add your own rules
 - Daily kanban Stand-up
 - Retrospectives
 - Build an event driven environment




 SEPTEMBER 2012                                       pentalog.com   19
LEAN THINKING




 SEPTEMBER 2012   pentalog.com   20
GALBRAITH'S START MODEL




 SEPTEMBER 2012           pentalog.com   21
THEORY X




 SEPTEMBER 2012   pentalog.com   22
THEORY Y




 SEPTEMBER 2012   pentalog.com   23
SMALLER WORK ITEMS




 SEPTEMBER 2012      pentalog.com   24
YERKES-DODSON HUMAN
PERFORMANCE CURVE




 SEPTEMBER 2012       pentalog.com   25
KANBAN KICK-START EXAMPLE




 SEPTEMBER 2012        pentalog.com   26
WHAT WERE THE RESULTS?
In the books
   decreases the cycle time by 92%
   increases the throughput by more than 3 times
   approaches a very acceptable predictability rate of 98%




  SEPTEMBER 2012                                         pentalog.com   27
IN REALITY – CLIENT FEEDBACK




 SEPTEMBER 2012          pentalog.com   28
IN REALITY – SUSTAINABLE PACE




 SEPTEMBER 2012          pentalog.com   29
WHAT WERE THE RESULTS?
In reality in my team
   decreases the cycle time by 80%
   increases the throughput by more than 5 times
   approaches a very acceptable predictability rate of 80%




  SEPTEMBER 2012                                         pentalog.com   30
WHAT WERE THE RESULTS?
In reality in my team (other kind of benefits)
   committed and satisfied self-organizing team
   very satisfied clients (80% of their feedback is “Good” or “Perfect”,
   while 15% is “Ok, but we can improve)”!
   secondary products emerged from the organization




   SEPTEMBER 2012                                          pentalog.com    31
10 DIFFERENT KANBANS
 Document from infoQ




 SEPTEMBER 2012        pentalog.com   32
Q&A




SEPTEMBER 2012   pentalog.com   33
THANK YOU!
p e n t a l   o g . c om
SEPTEMBER 2012   pentalog.com   35

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Cornel Fatulescu - Kanban

  • 1. KANBAN AN EFFECTIVE IT CHANGE MANAGEMENT APPROACH p e n t a l o g . c om
  • 2. AGENDA What is Kanban? Why to Kanban? How to deploy it? What were the results? 10 different kanbans Q&A SEPTEMBER 2012 pentalog.com 2
  • 3. WHY THIS TOPIC? KANBAN Small changes=>Huge business value SEPTEMBER 2012 pentalog.com 3
  • 4. KANBAN IN A NUTSHELL Less prescriptible Agile framework Visualize the workflow Limit Work In Progress Manage Flow Make process policies more explicit Improve collaboratively SEPTEMBER 2012 pentalog.com 4
  • 5. VISUALIZE THE FLOW SEPTEMBER 2012 pentalog.com 5
  • 6. LIMIT WIP SEPTEMBER 2012 pentalog.com 6
  • 7. MEASURE CYCLE TIME SEPTEMBER 2012 pentalog.com 7
  • 8. CUMULATIVE FLOW SEPTEMBER 2012 pentalog.com 8
  • 9. CUMULATIVE FLOW SEPTEMBER 2012 pentalog.com 9
  • 10. WHY TO KANBAN? Remove Muri (work overflow) Decrease Mura (work debit & variations) SEPTEMBER 2012 pentalog.com 10
  • 11. WHY PROJECT FAILS? KPMG SEPTEMBER 2012 pentalog.com 11
  • 12. WHY PROJECT FAILS? KPMG SEPTEMBER 2012 pentalog.com 12
  • 13. NEGATIVE RESPONSE TO CHANGE SEPTEMBER 2012 pentalog.com 13
  • 14. WHY TO KANBAN? Less resistance to change People appreciate it as a tool for supporting them SEPTEMBER 2012 pentalog.com 14
  • 15. HOW TO DEPLOY IT? In an existing organization Step 1 : visualize/analyze the flow, build a Value Stream Map, build kanban board Step 2 : create a pull system Step 3 : regulate the volume of cards, based on team’s capacity and multi-tasking limits In a new organization Step 1 : just start with a new kanban board and 3 stages (To do, WIP, Done)=>adjust afterwards SEPTEMBER 2012 pentalog.com 15
  • 16. VALUE STREAM MAP SEPTEMBER 2012 pentalog.com 16
  • 17. HOW TO DEPLOY IT? Focus on facts Rely your changes on reality, start with an audit, a data collection phase...=>analyzes Focus on the work people perform and how the perform Don't focus on people, culture, environment... (avoid mixing causes with results) SEPTEMBER 2012 pentalog.com 17
  • 18. HOW TO DEPLOY IT? Agile is more about values than rules Commitment Openness Focus Respect Courage sounds familiar (Agile Scrum)? SEPTEMBER 2012 pentalog.com 18
  • 19. HOW TO DEPLOY IT? Kanban requires an agile mindset! Kanban rules are not sufficient, you should add your own rules - Daily kanban Stand-up - Retrospectives - Build an event driven environment SEPTEMBER 2012 pentalog.com 19
  • 20. LEAN THINKING SEPTEMBER 2012 pentalog.com 20
  • 21. GALBRAITH'S START MODEL SEPTEMBER 2012 pentalog.com 21
  • 22. THEORY X SEPTEMBER 2012 pentalog.com 22
  • 23. THEORY Y SEPTEMBER 2012 pentalog.com 23
  • 24. SMALLER WORK ITEMS SEPTEMBER 2012 pentalog.com 24
  • 25. YERKES-DODSON HUMAN PERFORMANCE CURVE SEPTEMBER 2012 pentalog.com 25
  • 26. KANBAN KICK-START EXAMPLE SEPTEMBER 2012 pentalog.com 26
  • 27. WHAT WERE THE RESULTS? In the books decreases the cycle time by 92% increases the throughput by more than 3 times approaches a very acceptable predictability rate of 98% SEPTEMBER 2012 pentalog.com 27
  • 28. IN REALITY – CLIENT FEEDBACK SEPTEMBER 2012 pentalog.com 28
  • 29. IN REALITY – SUSTAINABLE PACE SEPTEMBER 2012 pentalog.com 29
  • 30. WHAT WERE THE RESULTS? In reality in my team decreases the cycle time by 80% increases the throughput by more than 5 times approaches a very acceptable predictability rate of 80% SEPTEMBER 2012 pentalog.com 30
  • 31. WHAT WERE THE RESULTS? In reality in my team (other kind of benefits) committed and satisfied self-organizing team very satisfied clients (80% of their feedback is “Good” or “Perfect”, while 15% is “Ok, but we can improve)”! secondary products emerged from the organization SEPTEMBER 2012 pentalog.com 31
  • 32. 10 DIFFERENT KANBANS Document from infoQ SEPTEMBER 2012 pentalog.com 32
  • 33. Q&A SEPTEMBER 2012 pentalog.com 33
  • 34. THANK YOU! p e n t a l o g . c om
  • 35. SEPTEMBER 2012 pentalog.com 35