This presentation was delivered at an event focusing on the credit crunch. A speaker discussed the financial aspects of the credit crunch. This presentation then went on to discuss the opportunities offered by information systems to help businesses move through this rough patch.

1. Are we in trouble? Information Systems can help! Colin B. German B.Sc. [Bus. & Comp.] MBA (eBusiness) FAIQ (CII) [email_address]

11. Credit Control - IV Debtor/ Customer Credit Controller Financials And Credit Control Debtor never received invoices?!? Get invoice copy Send invoice copy to debtor Record actions Follow up in next list Sales Service & Support Prepare debt chase list Call debtor Credit information Prospecting Support or service call

16. Purchasing - V Sales Admin Procurement Servicing Finance Raise request to purchase a PC Raise request to purchase a PC Confirm departmental and IT budgets Get quotes/proposals Process information, consolidate order, get the best deal and place order

20. Sales - IV Customer Information Inventory Information Sales Staff Customer Orders Look up customer history and item information Make Enquiry Respond to Enquiry Place Order Record Order Delivery Persons Plan deliveries and order fulfilment Deliver Orders

27. Customer Relationships - V

28. Customer Relationships - VI Customer Sales (Joe) Sales (Alan) CRM Customer history Purchases Contracts Servicing information Finalising a deal Alan prospects with full customer knowledge Servicing Customer calls servicing Prospects for new item Customer accepts a visit Joe schedules Alan Servicing have full knowledge

30. Revisit IS Strategic Planning

33. Colin B. German B.Sc. [Bus. & Comp.] MBA (eBusiness) FAIQ (CII) [email_address] Thank You

34. The Event where these slides were delivered