Collections Trust Committed to Driving Best Practice
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Collections Trust is committed to partnering with organizations to advance best practices in collections management. The SPECTRUM Partner Scheme licenses vendors to use SPECTRUM in their products, and only partners can claim SPECTRUM Compliance after testing shows their system supports SPECTRUM's information units and procedures. A survey found 75% of respondents identified SPECTRUM Compliance as their top priority when selecting a new collections management system.
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Collections Trust Committed to Driving Best Practice
- 2. Collections Trust is committed to delivering real benefit to its partner organisations, and to working in partnership to drive best practice in Collections Management. Collections Trust working in Partnership
- 3. The SPECTRUM Partners Scheme gives collections management software vendors a licence for the commercial use of SPECTRUM with their products. Only SPECTRUM Partners are allowed to say they are SPECTRUM Compliant after a formal verification process. SPECTRUM Partner Scheme
- 4. What is SPECTRUM Compliance? • The formal process by which a SPECTRUM Partner’s system is tested to check if it is able to represent the SPECTRUM units of information so that it can support the user through all 21 procedures of SPECTRUM. • Compliance testing is completed online with follow up discussions, recommendations and possibly changes to a system before verification is achieved.
- 5. Why is SPECTRUM Compliance beneficial to users? • SPECTRUM Compliant software enables you to capture all of the requirements of SPECTRUM within your Collections Management System • If you need a system that supports all of the SPECTRUM Procedures, and represents the SPECTRUM units of information, you know Compliant Partner systems can provide this • Compliant Partners should be able to explain to you how they can represent all of the units of information in the Primary Procedures (and more)
- 6. Survey results 75% 12% 13% 00 Feature identified as 1st priority when selecting a new system – from a Collections Link survey 2011 SPECTRUM Compliance Price Functionality Training Interoperability
- 7. What does SPECTRUM Compliance mean to the Partners? • A lot of work! • Over 400 SPECTRUM units of information to be considered • Particular emphasis on the 8 Primary Procedures • All 21 Procedures must be supported • Access to SPECTRUM must be provided through help text or a link • May involve altering their system
- 8. • You may not need a Compliant system • All SPECTRUM Partners are committed to working with the standard whether Compliant or not • Always discuss with your supplier what they offer as standard and consider your needs now and in the future • Use the SPECTRUM Community and the Choose a CMS Software Survey for research Things to consider...
Notes de l'éditeur
- We have been working in Partnership with a number of organisations and companies for many years but the SPECTRUM Partner Scheme is the Partnership that really helps drive best practice in Collections Management throughout the sector and enables development of SPECTRUM year on year.
- The Partner Scheme gives software suppliers a commercial licence to use SPECTRUM in their systems and be working with us to develop the standard. It also gives Partners the opportunity to be verified for SPECTRUM Compliance if they would like to take that step. There are some companies that like to claim SPECTRUM Compliance in their marketing, but if we haven’t told you that they are Compliant, then they have not undertaken the verification process and you cannot be guaranteed their system will support your work.
- Survey on Collections Link at end of 2011 What systems do people use? Are they thinking of changing anytime soon? If so, what is their first priority when choosing a new system? Demonstrated the high level of sector engagement with SPECTRUM and shows current priorities and where Partners may need to consider development of their systems
- Units of information cover lots of collection types and their requirements so that these systems are Compliant for a diverse range of collections
- A collection might not need a Compliant system – all SPECTRUM Partners engage with the standard, understand it and aim to support it but there could be a very good reason why they are not a Compliant system and that could be to your benefit. If they have a lighter version of a system, perhaps online, very easy to use, limited fields to what they know most small organisations need, and they can offer this for free, or significantly cheaper than a fully Compliant system, but you get the guarantee that they are still licensed to use SPECTRUM and involved in all of its developments through the SPECTRUM Partners Scheme, then why do you need more? Only you and your collections can determine what exactly you need – always discuss this with software suppliers before making any decisions.