Ken Miller, Founder of the Change and Innovation Agency (USA) @ TOCICO International Public Sector Effectiveness Conference 2013 Vilnius
- The one and only thing government needs to focus on to get out of this crisis.
- How government can perform its vital functions 80% faster at less cost with better quality.
- The DNA of government complexity and how we can genetically modify it.
- How to spot the “moldy” thinking that is making us all sick.
- How to get rid of 40% of your agency’s workload.
- Where the hidden costs of government are.
- What the next generation of customers and employees are going to do to your operations.
- Why technology isn’t the answer.
More information - http://pse.lt
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Increasing government's capacity to do more good - Ken Miller @ PSE 2013 Vilnius
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7. "All of the empowered, motivated, teamed-up,
self-directed, incentivized, accountable,
reengineered, and reinvented people you can
muster cannot compensate for a
dysfunctional system. When the system is
functioning well, these other things are all
just foofaraw. When the system is not
functioning well, these things are still only
empty, meaningless twaddle."
Peter Scholtes
8. Government is full of hard working people
trapped in dysfunctional systems producing
invisible things for people who often don't want
them, on behalf of others that do, for reasons
we can rarely articulate and hardly measure.
15. System
Elapsed Time
Work Time
% Opportunity
Permits
6-9 months
7-10 days
99%
Hiring
4-6 months
2 days
99%
Tax Refunds
30-45 days
10 minutes
99%
Client Benefits
30-60 days
30 minutes
99%
