This presentation showcases how true personalisation can be achieved and the impact it makes. Catherine Murray-Howard will be joined by Heidi Neville, who is supported by Community Integrated Care and works for the charity as a Peer Reviewer. Together, they will explain what good support really looks like for a young person and the fundamental rights that care providers should respect

1. Personalisation in Practice

2. We’re pleased to meet you!
Heidi Neville
Peer Reviewer
Catherine Murray-Howard
Deputy Chief Executive

3. Today, we’ll talk about…
How services should be planned with and for
young people; how their rights should always
be respected….

4. Sound obvious?

5. Think back to when you were a
teenager or think about your own
teens now (if you have them!)….

8. What was the wildest or daftest
thing you got up to?!

9. We had a think about some of our own
experiences…

11. Imagine that risk assessment!

12. So a little about us…

13. We’re a changing organisation…

14. A bit about us…
27 year old organisation
Aiming to modernise
Changing the balance of power….

15. Our vision is to become…
The UK’s Leading Health and Social Care
Charity….

16. But really, that means making
sure everything we do gives
people full and happy lives….

17. Introducing our Peer Reviewers…

19. Today, by way of a conversation,
we are going to talk about great
support for young people…
oh…

21. We believe this will change
forever how we plan and develop
services for younger people….

22. We commit to...
• No jargon
• Real experiences
• Making you smile

23. Introducing Heidi Neville…

25. Why Heidi?
• Typical young person – she knows who she is and what she
wants
• She’s recently…got her first job, new house, qualifications
• She enjoys a full social life
• Cares about her image
• Loves her family…but also enjoys her own space
And…

26. She has great insight about…

27. Good and bad support…

28. Traditional took…
• Sense of purpose and
identity
• Freedom and
excitement of being
young
• Imposed an older
person’s life on a
younger person
Modern gave…
• Hope and sense of
identity
• Full and enjoyable life
• Made Heidi and her
family proud
• Enjoys being a young
person living in a vibrant
City!

29. A truly independent person…
• Heidi has gone from
needing 1-1 support, to
none at all!
• We’re now redundant –
she doesn’t need us
• We’re very proud of
this…

30. So, lets have a chat and learn from Heidi!

31. “Why should having a disability
mean that you are treated
differently to any young
person?”

32. “No one is too disabled, too
complex or too challenging to
live an ordinary life!”

33. Let’s get into some real detail…

34. Respect that I am young!
• Who I live with – People who are my age and I get on with
(one-page profiles can help!)
• My house – It should reflect me and my tastes, not look
bland and institutional!
• I’m an adult – I’m in control. Help me gain and use life skills
– don’t make decisions for me.
• I want experiences – job, qualification, college, holidays….
• Promote my independence – It’s my house, not yours!

35. Bland, a touch institutional?
Contemporary, individual
and young

37. Socially, how do we really ensure
that young people enjoy the
same lives as their peers?…

38. Being young is about having friends, fun and
being connected!
• Spending time with people I like
• A young lifestyle – cool clothes, cool nights out, music,
television programmes, brands….
• Helping me stay connected – help me find things that will
excite me and give me new experiences!

42. Yes I may need support but
respect my dignity and listen to
me…

43. Support for a young person
• A young attitude – support by people who are young,
or young at heart!
• Believe in me – I need people who see my potential and
encourage me to be my best
• Get connected – Can you help me meet people, stay
connected and do exciting things?
• Give me space – e.g. When I’m at college, I don’t need you
breathing down my neck!
• One Page-Profiles – To recruit my staff and help me find
the right housemates
• Respect my dignity- Don’t embarrass me or make me feel
different
• I’m a changing person – Let me make mistakes, express
myself and do new things!

45. I’d much rather have
a poster on my wall
than my care plan!!!

46. Heidi’s hero, Jessie J, sings: “Be
true to who you are!” …

47. Is your support true to the people
you support?

48. Oh and a plea from us, please
don’t sit there thinking…
That’s all very well, but not
for really people with
really complex needs and
profound disabilities

49. We passionately believe…
That no-one is too disabled or
complex to lead a full life.

50. Thank you
Any questions?
www.c-i-c.co.uk