The CompTIA Managed Services Community focuses on the creation of industry standards and resources to improve managed services marketing and delivery. The group was created to provide networking opportunities among thought leaders, develop managed IT services-specific programs and tools, and generate member-driven initiatives.
3. CompTIA has a policy of strict compliance with federal and state
antitrust laws. The antitrust laws prohibit competitors from engaging in
actions that could result in an unreasonable restraint of trade.
Consequently, you agree to avoid discussing certain topics in
participating at any CompTIA events or activities, including, without
limitation, any discussions relating to prices, fees, rates, profit
margins, or other terms or conditions of sale (including
allowances, credit terms, and warranties); allocation of markets or
customers or division of territories; or refusals to deal with or boycotts
of suppliers, customers or other third parties, or topics that may lead
participants not to deal with a particular supplier, customer or third
party.
www.comptia.org/antitrust
CompTIA’s Antitrust Statement
4. Strut Your Stuff
Panel Discussion
The CompTIA MSP Partners TrustmarkTM qualifies
and differentiates those Solution Providers that offer
on-premise IT services via a managed services
business model.
Learn more at:
www.comptia.org/trustmarks
$100 discount at
ChannelCon
5. Agenda
09:00 – 09:20 Welcome & Community Business
09:20 – 10:15 Research
10:15 – 10:30 Break
10:30 – 11:20 Panel
11:20 – 11:30 Closing
6. Community Leadership
Chair – Jay McBain
− Co-Founder & Chief Social Officer at
ChannelEyes
Vice Chair – John Tippett
− Chief Operating Officer at EDTS
Staff Leader – Lisa Person
− Director of Member Communities at
CompTIA
7. Managed Services Executive Council
Amy Luby Mailprotector
Frank Ballatore The New England Computer Group
Frank Picarello TeamLogicIT
James Foxall Tigerpaw
Kelly O’Bray GFI
Len DiCostanzo Autotask
Mark Crall StorageCraft
Michael Minnich NetGain
Rob Rae Datto
Vince Tinnirello Anchor Network Solutions
Jacob Braun WakaDigital (Ex-Officio)
8. Public Advocacy
2014 CompTIA TechVoice D.C. Fly-In
The CompTIA TechVoice D.C. Fly-In will take place February
11-12, 2014. The Liaison Hotel, in walking distance to the U.S.
Capitol, will be the venue. New this year, we will be co-locating
Colloquium with the Fly-In so that the training and education
community can interact with policy makers. We will provide
updates on these events as they become available.
See print out on the table for complete advocacy details.
– If you would like the document emailed to you, please put a
star next to your name on the sign in sheet.
9. Agenda
09:00 – 09:20 Welcome & Community Business
09:20 – 10:15 Research
10:15 – 10:30 Break
10:30 – 11:20 Panel
11:20 – 11:30 Closing
10. Research – Seth Robinson
• Emerging technology trends are causing disruption in all
areas of IT, including channel firms.
Vendors, resellers, and managed service providers are
adjusting their offerings to provide the products and
services that are in demand as businesses adjust the
way they procure and use technology. Using data from
CompTIA's recent Channel Product Offerings study, we
will discuss the transformations taking place in the areas
of mobility, big data, security, and communications.
11. E C A P
Technology Focused
Channel Focused
1
2
Market Vertical Focused
Workforce, Policy & Business Focused
3
4
Research Across the Breadth of ECAP
13. What is the top issue for MSPs in
Mobility
Security
Big Data
Communications
?
14.
15. Mobility Offerings from Channel Firms
43%
47%
53%
54%
55%
55%
57%
58%
Mobile device repair
Device Reselling/Configuring
Mobile Application Management
Custom mobile application development
Mobile optimization
Mobile Device Management
Mobile strategy consulting
Mobile device integration
16. 28%
57%
14%
Channel Firms View of
Customer Approach to Mobility
Proactive
Reactive
Balanced
49% say it is
challenging to
engage with
customers because
they lack a well-
defined strategy
17.
18. Security Offerings from Channel Firms
61 %
65 %
66 %
66 %
67 %
67 %
68 %
68 %
70 %
72 %
73 %
77 %
79 %
Cloud security
End user training
Compliance management
Risk management
Intrusion prevention/detection
Mobile security
SIEM
IAM
Data protection
Business Continuity/Disaster Recovery
Encryption solutions
Network security
Email and web security
19. Security as a Service
66% currently offer
20% plan to offer
Managed Security
62% currently offer
25% plan to offer
20.
21. On-premise storage
Real time analytics
Data collection
Relational databases
Data visualization
Predictive analytics
Data architecture
Data mining
Distributed storage
Cloud storage
Non-relational DB’s
Hadoop
36% 37%
27%
Yes, fully Yes, paritially No
Channel Firms With
Big Data Offerings
22. Improving Big Data Offerings
22 %
39 %
41 %
45 %
48 %
50 %
51 %
Attend Big Data tradeshows or conferences
Hire staff with Big Data expertise
Align with Big Data vendors
Look for local partners
Training for sales staff
Training for technical staff
Investigate vendor partner programs
23.
24. Top 5 Channel Communications Offerings
Email
Instant Messaging
VoIP
Videoconferencing
Core telecom/voice
Channel Firms View of
Customers’
Communications Priority
36%
46%
18%Very high
priority
Moderately
high priority
Middle of road
or lower
26. 1
2
3
Integration is a major challenge for end users
Specialization can be a differentiating
factor for MSPs
Education across the whole organization is
becoming more critical
Solution Provider Takeaways
27. Thank You | Questions?
Seth Robinson
Director of Technology Analysis
srobinson@comptia.org
@sethdrobinson
28. Agenda
09:00 – 09:20 Welcome & Community Business
09:20 – 10:15 Research
10:15 – 10:30 Break
10:30 – 11:20 Panel Discussion
11:20 – 11:30 Closing
29. Agenda
09:00 – 09:20 Welcome & Community Business
09:20 – 10:15 Research
10:15 – 10:30 Break
10:30 – 11:20 Panel Discussion
11:20 – 11:30 Closing
30. Join us for the Community & Councils
Reception & 60 Second Challenge…
• What:
– Networking over drinks
– Fun & Quick Updates
• When: 5-6 PM Today
• Where: Peabody Grand U
RestroomsWifi- Internet Availability at the Peabody CompTIA has negotiated complimentary internet in guest sleeping rooms and the conference space. To gain internet access in the conference space: Open the web browserLook for the CompTIA networkEnter Password (Text is All Caps): COMPTIA13Accept the Terms and ConditionsI-Ride TrolleyCompTIA has negotiated two I-Ride trolley tickets per room per day for all ChannelCon attendees. Hours of Operation: Seven days a week: 8 AM – 10:30 PM
Jay to present
9:00 – 9:20 Welcome and Opening Statements (Lisa Person, Jay McBain)Antitrust StatementHousekeeping items TrustmarkExecutive Council IntroductionsTable Introductions – Who is your favorite Superhero and Why?Public Advocacy
Research (Seth) ~55 mins5 min Intro10 min table discHave each table reply with two one-liners (What are MSPs doing in said topic? What are end users doing in said topic?)40 min pres – Seth walk through four sections: Security, Mobility, Big Data, Communications (Data/Voice)Notes from Seth. I'm starting to build my slides, and I think it would work well if we could somehow assign each table one of the four topics I'll be covering (mobility, security, big data, or communications), then simply ask them in their 10 minutes to come up with the largest issue facing MSPs in that area. Then I'll incorporate that into the presentation afterwards.
Research intro—briefly give overview of our process and our areas of coverage.
Intro to topic—talk about purpose of this particular study and briefly touch on four areas.
Table discussion—each table will have one topic and will come up with the top issue for MSPs in that topic.
Mobility—ask mobility tables to give feedback and give mobility market information
Talk through various mobility offerings from channel firms. Highlight relatively high levels of participation across the board.
Talk about importance of end users having a proactive approach to mobility and ways in which MSPs can help guide their customers.
Security—ask security tables to give feedback and give security market information
Highlight relatively high levels of participation in security fields—compare to mobility—question whether channel firms truly have offerings or are attaching buzzwords.
Talk through differences in Security as a Service and Managed Security
Big Data—ask Big Data tables to give feedback and give Big Data market information
Note that fewer firms claim to have Big Data offerings. Talk about wide range of opportunities in data space.
Talk about ways in which channel firms are improving Big Data knowledge/offerings. Note that similar activities apply to other three areas.
Communications—ask communications tables to give feedback and give communications market information
Talk about channel firms’ offerings and note how the top 5 are all point products. Discuss channel firms’ view of customer communications priorities and point out that the customer view will be gathered in upcoming communications study.
Talk about ways that channel firms are branching out in their partnering and the benefits they are seeing by doing so.