The document discusses the Future Network, an international network for ICT and business decision-makers in Austria. It provides information on certification programs, events, and resources available to members. The Future Network enables information sharing and knowledge exchange between solution providers, consultants, scientists, and experienced users. Members gain access to industry contacts and market data to support strategic business decisions. Certification is available in requirements engineering and software architecture to validate skills and qualifications.

1. The Network
for ICT and Business Decision-Maker
3 ICT and Business Trends
3 Practical Know-How
3 IT Certificates
www.future-network.at www.future-network-cert.at

2. 2
The Future Network is the international network for ICT and business decision-makers in Austria. As an
independent dialogue and discussion platform, it enables decision-makers to exchange information with
solution providers, consultants, scientists and experienced users, as well as to present their own experi-
ences and approaches to solving problems. Members can thereby avail themselves of the best contacts
from a network of over 1000 experts.
Proactive ICT Management
Experience shows that proactive ICT management gives rise to the lowest costs and is most efficient.
Moreover, at a time when flexibility, customer focus and the fast adaptation of business processes are so
important, innovative thinking is also in demand. At the same time, in view of the overload of informa-
tion, it’s getting increasingly difficult to keep an overview. The dialogue promoted by the Future Network
therefore helps you to select important knowledge and to use it for your own business success. The effi-
cient use of IT to achieve competitive advantages is thereby of foremost concern.
Future Network Cert
certification centre for CPRE and CPSA
Certification is becoming ever more important within the IT sector as a proof of qualification. Since 2007,
Future Network Cert has functioned as a certification centre for the “Certified Professional for Require-
ments Engineering — CPRE” certificate in Austria, and for the “Certified Professional for Software Archi-
tecture — CPSA” certificate at the international level. Based on a set course of instruction, the certifica-
tion centre attests that the owner of the certificate possesses skills in the relevant area.
Future Network enables access to ICT market data
Market studies offer important points of reference for understanding the ICT sector, as well as for suc-
cessful business planning projects. The Future Network enables its members to have access to current
data and promotes discussion on trends and developments in the market as a whole and also in special
areas. Each year, the highlight is the overview of the domestic IT market provided by IDC market research,
which has since 2009 been presented jointly with the Economic Research Institute.
The Future Network
Contact
Future Network — Gesellschaft zur Förderung
der Vernetzung in der Informationstechnologie
Phone: +43 1 522 36 36 37
Fax: +43 1 522 36 36 10
E-mail: office@future-network.at
www.future-network.at
Future Network Cert GmbH
Phone: +43 664 4618271
Fax: +43 1 522 36 36 10
E-mail: haberl@future-network-cert.at
www.future-network-cert.at

3. 3
Knowledge as the key to success
As the key resource, knowledge determines your personal success. The Future Network therefore con-
sciously fosters dialogue between a wide range of ICT areas and users. Our members benefit from our
maintenance of personal contact with Austria’s top 1000 companies from industry, public administration
and science—including the most important system houses, solution providers and consultants. Further-
more, members have free access to our extensive web archive at any time, and can thus also keep them-
selves informed about events that they were unable to attend.
Benefiting from an exchange of experiences
The Future Network has at its disposal a national and international network and personal contact with ex-
perts, opinion leaders, pilot-users, innovative solution providers, universities and non-university research
institutions. Members value our communication and information service, as well as the opportunity to
co-organise events: the Advisory Board and panels of experts prepare the relevant, up-to-date topics.
Experiencing top best practices
Dialogue is the highest form of communication. You too can learn from best practice examples and can
use our platform to present your successful applications, strategies and technologies. As a Future Net-
work member, we offer you multiple opportunities to actively participate in both shaping and selecting
topics and events in the context of members’ meetings or through our expert Advisory Board.
Practical know-how
As a neutral platform for dialogue, the Future Network places the highest value on imparting practical
know-how, as well as market developments and trends concerning the latest emergent strategic and tech-
nological topics from the world of ICT. Our activities are aimed at imparting strategic business knowledge
with the practical implementability of new technologies and concepts, in order to attain needs-consis-
tent applications. We thus want to help you to be able to make your decisions on the basis of a relevant
overall perspective.
Utilising Competitive Advantages

4. 4
Information talks
offer you the opportunity of getting to know about the very
latest topics and the newest technologies and business devel-
opments. This also includes an intensive exchange of experi-
ence with users, providers and experts.
Round table discussions and management forums
are held in an exclusive setting for a personally-invited tar-
get group. The focus of discussion is the presentation of stud-
ies or analyses by international top consultants (e.g. Arthur
D. Little, Bearing Point, Gartner Group, Deloitte Consulting
and others).
Awareness events with presentation option
are events held within a wider framework, which include
awareness-building measures concerning specific topics rele-
vant to a broader public, such as business intelligence or the
optimisation of business processes.
Best practice events
offer you, as a user and decision-maker, a precise market over-
view in a manufacturer-neutral form. Theoretical and prac-
tical know-how concerning the implementation of technol-
ogy for efficient applications and for company organisation
is conveyed from different perspectives. The outlook regard-
ing future developments, including trend analysis, rounds off
the extensive offer.
Workshops
give you specialised technical knowledge on a wide variety of
topics concerning technology and applications, led by national
and international consultants.
Study trips
As a Future Network member, you’ll be given the exclusive op-
portunity of taking a look behind the scenes at other compa-
nies and gaining some direct experience of trend research and
hands-on practice with applications. While socialising in a re-
laxed atmosphere, you can make contact and exchange expe-
riences with other experts.
Future Network Journal
and online reporting
A newsletter offers our members and customers follow-up re-
ports on events, as well as research references and tips.
Future Network Web
Our exclusive offer for members keeps you constantly in-
formed online: continual updating of events, extensive infor-
mation on focal issues, the presentation of our experts and
members, and an opportunity for online dialogue and net-
working.
Extensive Papers Web Archive
With free access to the extensive Papers Archive on the Fu-
ture Network website, you can also keep informed on all the
topics and events that you weren’t able to attend personally.
Who you’ll meet at Future Network meetings
Representatives of all sectors have participated in the over
500 Future Network events held to date. Depending on the
topic, our events are oriented towards the following differ-
ent target groups:
Our Services
Industry
30%
Banking and
Insurance
23%
IT Industry
23%
Telekom and
Media
3%
Consultants
5%
Corporative
Economy
13 %
Public
Services
9%
Research and
Universities
9%
organisers
finance & controlling
marketing & distribution
personnel officers
legal departments
IT decision-makers
ICT concerns

5. 5
The Board:
Mag. Hans Müller (Matrixx) – Präsident
Mag. Bettina Hainschink – Generalsekretärin
Sonja Haberl (Future Network Cert) – Finanzreferentin
Jürgen Thir (A1 Telekom)
Univ.-Prof. em. Dr. Helmut Schauer (Universität Zürich)
Dipl.-Ing. Johann Poschmaier (Atos)
Univ.-Prof. Dr. Clemens Cap (Universität Rostock)
Daniel Holzinger (colited)
Mag. David Steinmetz (Ebcont)
Mag. Manuel Aghamanoukjan (Gentics Software GmbH)
Members of the Advisory Board:
Gerald Aufmuth (IBM)
DI Manfred Baumgartner (Anecon Software Design und Beratung)
Dipl.-Ing. Wolfgang Beer (SCCH – Software Competence Center Hagenberg)
Dipl.-Ing. Thomas Bleier (AIT – Austrian Institute of Technology)
Dr. Bernhard Burger (UC4)
Gerhard Göschl (Microsoft)
Mag. Martina Handler (Atos)
Mag. Martina Höller (SCCH – Software Competence Center Hagenberg)
Martin Kaltenböck (Semantic Web Group)
Wolfgang Keck (Future Network)
Peter Kieseberg (Secure Business Austria)
Andreas Lechthaler (A1 Telekom)
Thomas Lutz (Microsoft)
OSR Dipl.-Ing. Johann Mittheisz (Magistratsdirektion der Stadt Wien)
Manfred Moormann (A1 Telekom)
Dipl.-Ing. Wolfgang Nimführ (IBM)
Gerwald Oberleitner (Microsoft)
Dr. Reinhard Paul (Pidas)
Dr. Klaus Pirklbauer (SCCH – Software Competence Center Hagenberg)
Mag. Thomas Prorok (KDZ)
Dipl.-Ing. Dr. Alexander Schatten (TU Wien)
DI Erwin Schoitsch (AIT – Austrian Institute of Technology GmbH)
Ing. Rudolf Siebenhofer (Siebenhofer Consulting e.U.)
Martin Jan Stepanek (Online-Journalist)
Mag. Robert Strobl (BOC)
Mag. Alexander Szlezak (Gentics Software GmbH)
Dr. Manfred Weiss (Computerwelt)
and the members of the board
Head of the Advisory Board:
Mag. Bettina Hainschink (Secretary General)
(As of March 2013)
Hans Müller
President
Bettina Hainschink
Secretary General
Sonja Haberl
Financial Referent
Helmut Schauer
David Steinmetz Manuel Aghamanoukjan
Daniel Holzinger
Hannes Poschmaier
Jürgen Thir
Clemens Cap
The Board

6. 6
Focal topics
The business value of IT
Which ICT investments support company-wide and cross-com-
pany business processes the most efficiently, in terms of busi-
ness alignment? Where do we find ROI potentials that simul-
taneously optimise performance?
A lean business model
A lean business model contributes most towards ensuring the
agility of a company. The individualisation of services, regula-
tion and networking are powerful drivers of complexity. Mod-
ularisation, standardisation and concentration on the essen-
tial can help to counter that tendency.
E-Government 2.0
Innovative software and hardware have fundamentally changed
the work of public administration. The current guidelines at
both the EU and national level are speeding up this develop-
ment: the EU Services Directive, best practice exchange and
the discussion of innovative approaches are the key topics here.
Social Networking
Interpersonal relationships and the social networks that arise
from them represent an important basis for social and tech-
nical developments. Social software as a new form of cooper-
ation system enables new kinds of collaboration, both inside
and outside companies.
ITinfrastructure,virtualisationandcloudcomputing
In the area of infrastructure, the focus is increasingly on low
costs and flexibility. The issues of virtualisation and ITILv3,
Third Edition, are of vital importance for infrastructure. Cloud
computing is one of the coming topics.
Business integration and portals
The customer is the central focus of investments this year.
More efficient processes and cost reductions can, in the view
of many IT managers, be achieved through optimised portals.
Mobility — from the employee to the customer
Mobile solutions for employees have meanwhile become es-
tablished. Time-saving and increases in productivity are re-
garded as the most important advantages of mobility. Now,
for the first time, customer satisfaction is also acquiring cen-
tral importance.
Security
Technologies facilitate adherence to legal and regulatory re-
quirements such as Basel II, Solvency II and the 8th
EU Direc-
tive for Information Management Compliance. For many IT
managers, compliance issues function as drivers for new se-
curity projects, such as single sign-on, identity management
and coded data filing.
Unified communications
Classic voice-over IP, video conferencing and the integration
of mobile telephony into company telephony are the reality in
only about 20 per cent of companies. However, soft phones,
instant messaging and location-based services will also play a
major role in the future. What is the best strategy?
The future of work — knowledge management
Communities and social networks constitute the new virtual
alternative organisational structure of a company. Use of the
new communication and information technologies enables
completely new forms of collaboration — independent of time
and place. As a result, we are seeing the emergence of new
value creation chains with decisive socio-political, social and
economic consequences.
Open Data
Since the EU Commission has made it clear that it is focusing
completely on establishing open data, the debate on common
standards is gaining momentum. In Austria, the open data en-
deavours had their beginnings in the towns. In the end, every-
one could benefit from its introduction.
ICT project organisation
How can competitive advantages be achieved through effi-
cient project management in rapidly changing market and
general conditions?
Studies and the current legal situation
What general organisational, legal and contractual conditions
have to be taken into consideration when implementing ICT
projects?

7. 7
Experts in the Future Network
(Excerpt — more on www.future-network.at)
Alexander Schatten
(TU Wien)
Veronika Meszarits
(BM f. Finanzen)
Jürgen Thier
(A1 Telekom)
Robert Strobl (BOC)
Peter Hruschka
(AtlanticSystemsGuild)
Wolfgang Keck
(Future Network)
Hans Poschmayer
(Atos)
Gerhard Steger (BM
für Finanzen)
Thomas Prorok (KDZ)
Alexander Szlezak
(Gentics)
Christoph F. Strnadl
(Software AG)
Arthur Winter
(BM für Finanzen, i.R.)
Alois Süssenbacher
(Atos)
Michael Hauser (BRZ)
Johannes Rupp
(Teradata)
Peter Parycek (Donau-
universität Krems)
Thomas Mück (SVA) Clemens Mungenast
(BM für Finanzen)
Gunther Reimoser
(Ernst & Young)
Johann Mittheisz
(Magistrat Wien)
Engelbert Kersch-
baummayr (Kapsch)
Marcus Scheiblecker
(WIFO)
Rudolf Legat (Um-
weltbundesamt)
Timo Leimbach
(Fraunhofer Institut)
Moshe Rappoport
(IBM Research)
Christoph Eichbichler
(Steria Mummert Con-
sulting AG)
Peter A. Gloor (MIT –
Massachusetts Insti-
tute of Technology)
Erwin Bratengeyer
(Donau-Universität
Krems)
Clemens Cap
(Universität Rostock)
Christian Bauer (A1
Telekom)
Gerhard Göschl (Mi-
crosoft)
Georg Hahn
(Raiffeisen IT)
Bernhard Hämmerli
(SI – Schweizer Infor-
mationsgesellschaft)
Tony Fricko (OSSBIG)Brigitte Fila (IBM)

8. 8
Requirements Engineering
Ideas
Needs
Goals
Initialization Pre-Analysis Concept Specification Design
Requirements Management
Wishes
Problems
Requirements
Source: IREB e.V.
By earning Advanced Level Certificates, CPRE specialists
obtain internationally recognized proof of their expertise.
The IREB Advanced Level Certificate is modular in structure.
At present, CPRE Foundation Level specialists may earn the
Advanced Level Certificate in two fields: “Requirements Elici-
tation & Consolidation” and “Requirements Modeling”.
Requirements Elicitation & Consolidation
Advanced Level Module
The CPRE-AL Certificate in “Elicitation and Consolidation”
is designed to deepen the technique of fully identifying
and documenting requirements which was acquired in the
Foundation Level module. CPRE specialists learn adequate
techniques to recognize, identify, classify and consolidate
sources of requirements in software development.
Requirements Modeling Advanced Level Module
The Requirements Modeling module comprises the topics of
models and modeling, information modeling, function and be-
havior modeling, scenario modeling as well as how to work
with models and embed them in the overall development pro-
cess. The main focus is on the specific use of models for the
purpose of mapping information, functions, behaviors and sce-
narios.
Future Network Cert:
Certification BodyforRequirementsEngineering
Certified Professional for Requirements
Engineering — Advanced Level
Training
IREB provides the outline, contents, and timeframe for
achievement of training objectives as well as the topics for
practical exercises through its syllabus. Format and implemen-
tation of the training is up to the training provider.
IREB recommends attendance of a training course in prepa-
ration for the certification examination. However, attendance
of a training course is not a prerequisite for the examination.
Education at the foundation level addresses individuals
who work with requirements. It consists of basic knowledge
in the area of Requirements Engineering, i.e. surveying, an-
alyzing, specifying, documenting, checking, and administer-
ing requirements.
Certification
The “International Requirements En-
gineering Board” (IREB), which con-
sists of worldwide acknowledged
experts in the areas of industry, con-
sulting, research, and training, has
developed a syllabus for the area of
Requirements Engineering and created the certification “Cer-
tified Professional for Requirements Engineering”, based on
the syllabus.
The certification is awarded to those individuals who pass
the exam with the exam questions provided by the IREB. With
the certification holders get an independent record about the
achieved level of their training in Requirements Engineering.
Beyond the fact that common education creates an excel-
lent basis for an equal understanding of Requirements En-
gineering within a business and between business partners.

9. 9
Group photo with top 20 software architects Group photo with top 20 requirements engineers
Future Network Cert: Certification Bodyfor
Certified Professional for Software Architecture
Annual Awards to the Top 20 Requirements
Engineers and Software Architects
Relevance
Software-architects implement technical and functional re-
quirements for IT-systems and model these systems with rep-
licable structures flexibly and expandable.
Training
Training to become an iSAQB Certified Professional for Soft-
ware Architecture comprises all knowledge areas a special-
ist for software architecture is required to know. The train-
ing modules deal with tasks, methodologies, techniques and
technologies for the development of software architectures.
Participants get to know all aspects that are essential for
software architectures. In addition to technological factors,
organizational and social factors get addressed. Thus, the
tasks of a specialist for software architecture are broadly
covered.
Certification
In the iSAQB Certified
Professional for Software
Architecture scheme, the
elements “training”, “certification”, and “definition of curric-
ulum” are organized independently, which guarantees a max-
imum of quality and neutrality at each level of the training
and education scheme.
Exams for the different educational levels are offered
and executed by the neutral certification body Future Net-
work Cert, which has been nominated and authorized by
the iSAQB – International Software Architecture Qualifi-
cation Board (www.isaqb.org). Future Network Cert fulfills
and implements the certification rules and processes of the
iSAQB.
clarify
design communicate
review
© Peter Hruschka & Gernot Starke

10. 10
The Conflict between Short-Term Project Business
and Strategic Planning.
2013 and the Challenges for CIOs
Study IT-Trends 2013¹
The “IT-Trends 2013” Study by Cap Gemini deals with the fol-
lowing topics:
What is the current status of IT in the year 2013 and what
are the trend topics for the following years? Which topics are
important for the CIOs? How will the budgets develop in the
next years and how does the role of the CIO and his/her de-
partment change?
The Headlines:
p Budgets for the next few years
p IT Organization
p Industrialization of IT (depth of own contributions, degree
of automation and modularization)
p Outsourcing
p Cloud services
Up to now, 30% of IT expenditure is still being spent on infra-
structure whilst 22% of the budget go to innovations. Only
the number of really big software projects, those which con-
cern harmonization and updates or upgrades, has declined in
exchange for small change projects. Although the general bud-
get situation is good, the increasing percentage of technology
expenditure managed by the specialist departments worry
CIOs as it rose from an average 16% last year to 19% this year.
In accordance with an uncertain general situation the main
goals of CIOs are cutting costs, increasing efficiency and keep-
ing a stable service level.
Generally speaking, the acceptance of the CIO in manage-
ment is increasing. This is especially true if the CIO sees his/
her role as an IT service provider whose main goal is to pro-
vide safe, efficient and economical IT services.
New Cost Indicators Should Increase Collaboration
A lack of understanding on both sides can lead to important
changes being blocked because the management cannot see
why a certain change has to be made and the CIO cannot
deliver the necessary business indicators. This happens be-
cause most CIOs use IT specific KPIs (Key Performance Indi-
cators) instead of general business KPIs. The use of business
KPIs would improve understanding on both sides, which is why
the majority of CIOs wants to switch.
However, about 20% of CIOs do not measure IT perfor-
mance at all. Therefore, these CIOs do not have a good basis
for discussions about the IT budget or new innovative projects.
Austria, Germany and Switzerland by Comparison
The expenditure situation is best in Austria: 45% of the CIOs
have been allocated a larger budget than in preceding years,
in Germany the percentage is 44% and in Switzerland it is only
1 Capgemini 2013: Study IT-Trends 2013
will fall
will rise
will
stagnate
do not know/
not speci-
fied
12.7%
28.4%
14.2%
6.7%
Will rise
by more than 10%
by up to 10%
Will fall
by up to 10%
by more than 10%
Changes in IT Budget
How will the IT budget in 2013 change
compared to the 2012 budget?
Basis: All respondents (n = 134), in percent
Figures exceeding 100% are due to rounding © Capgemini 2013
35.1%
3.0%
41.1%
20.9%
© Capgemini 2013
Increasing efficiency
Providing stable IT services
Lowering costs
Optimizing business processes
Supporting changes in the business
Developing new innovative
IT-products and services
Business-IT alignment
Improving interaction with the
company’s customers and partners
Quicker supply of IT-services
Improving information analysis
and supply
Improving the revenue growth
of the company
Improving data security
Fulfilling compliance rules
Management of operative IT risks
Basis: All respondents (n = 168) in percent
51.8%
35.7%
35.1%
33.3%
27.4%
22.0%
17.9%
16.1%
14.9%
13.1%
10.7%
10.1%
7.7%
4.2%
Demands on IT in 2013
What will be the three most important IT requirements
in your enterprise in the coming year?

11. 11
22%. By the same token, the budget has been cut in only 13%
of the companies in Austria, as opposed to about 23% in Ger-
many and Switzerland.
German CIOs spend most money on infrastructure, prob-
ably because internal and external cloud services are sparsely
used. Austria is now leading in the adoption of cloud services
and software-as-service offers(14 percentage points more than
in Switzerland, 23 percentage points more than in Germany).
In all three countries preference is given to cloud services
hosted in the private cloud environments of the companies
instead of public cloud environments. Mainly because data
security is an issue and because of the strict Austrian data
security regulations. Das mag richtig sein, steht aber nicht
im Original! Obviously, CIOs find it too risky to entrust oth-
ers with their business data.
10 Years of IT Trends
Expenditure for IT is strictly coupled with the general eco-
nomic situation at home and abroad. After the dot-com bub-
ble burst, budgets stabilized by 2003 and increased until 2008.
Due to the financial crisis there were drastic budget cuts in
2009, but since then budgets in the DACH region (Germany,
Austria, Switzerland) normalized again because Germany
recovered quite fast and because Austrian and Switzerland
were not hit by the euro crisis as massively as other European
IT-Budget Usa by Comparison
How is the IT-budget allocated to the following areas?
Base: all respondents according to countries (n=120), in percent
Figures exeeding 100% are due to rounding © Capgemini 2013
Germany
Austria
Switzerland
Renewal of infrastructure,
networks and hardware
Maintanence and minor software
releases
Major software releases (including
updates/upgrades/harmonization
Execution of innovative projects
(procurement, development,
implementation)
Evaluation of new projects
Spare budget for unplanned
projects
30.5%
27.1%
21.5%
25.0%
21.7%
25.6%
18.2%
19.5%
19.8%
13.9%
16.9%
15.8%
7.0%
7.7%
8.6%
5.4%
7.2%
8.8%
Use of cloud services
in Germany, Austria and Switzerland
How many percent of overall services
to you get from the cloud?
Basis: All respondents (n = 127), mean values, in percent
BPaaS = Business Process-as-a-Service | SaaS = Software-as-a-Service
PaaS = Platform-as-a-Service | IaaS = Infrastructure-as-a-Service
© Capgemini 2013
0,5%
0,6%
0,7%
4,0%
4,6%
5,3%
1,0%
4,6%
2,7%
BPaaS
SaaS
PaaS
IaaS
Germany
Austria
Switzerland
Private Cloud Public Cloud
6,0%
14,8%
14,5%
6,4%
6,8%
9,0%
28,4%
16,9%
11,7%
24,9%
18,2%
16,0%
29,3%
25,6%
7,6%
Virtualization
Risk management
Business information
management
Identity
Advanced planning
Virtualization
Unified communications
Risk management
Advanced planning
Master data
management
Master data
management
management
Virtualization
Data quality
management
Master data
management
Master data
management Enterprise collaboration
Enterprise-wide
security policies
Applications
for mobile devices
Integration of standard
and customized software
Integration of standard
and customized software
Integration of standard
and customized software
Integration of standard
and customized software
Application lifecycle
management
Application lifecycle
management
Virtualization
Advanced planning
Data quality
management
Data quality
management
Data quality
management
Risk management
Enterprise content
Internal communities
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
2010 2011 2012 2013
Recurring placing in the top 8 of the past four years
Importance of IT topics 2010–2013
How important will the following issues be in the coming years?
© Capgemini 2013Basis: All respondents of each survey year; Top 8 placements
& access management

12. 12
states; in fact budget have even been growing moderately.
This was the case in 2012 and the harbinger of an economic
downturn did not change this in 2013.
The 2013TrendTopics – theTopTechnologies of the
Year
Like in 2012, the technologies which help cut costs and in-
crease efficiency, support extended data access and improve
security are the most important ones. Big Data as a trend
carries considerable weight, since companies are intensively
working on how to analyze and structure their own data. In-
terest in BYOD has however gone down slightly again, it has
become a candidate for “flop of the year”. In view of the at-
tention it is getting this year, Enterprise Collaboration is a sur-
prising winner. Ongoing projects include infrastructure, secu-
rity, mobile apps, interactive solutions in the broadest sense
of the word, as well as data availability and quality.
Role of the CIO/IT manager: 2008 and 2013
Which role do you play as a CIO in your enterprise?
What is your definition of your future role?
Base: All respondents, in percent
Technical
Innovator
Service Partner Optimizer of
Business Processes
Business Partner
Survey 2008
Survey 2013
Present rolePresent role
Future roleFuture role
58.0%42.0%
50.6%49.4%
48.8%51.2%
18.0%82.0%
© Capgemini 2013
39.2%60.8%
59.5%40.5%
54.2%45.8%
60.0%40.0%
100
90
80
70
60
50
40
30
20
10
0
Interaction
Processes
Data
Applications
Infrastructure
Se
curity
Industrial espionnage protec-
tion (internal/external)
Context-aware computing
Protecting smartphones from viruses and trojans
Business rules management
BYOD-security (data loss, data
theft, access control, use)
Biometric access methods
Business activity monitoring
Partner collaboration
Security information and event
management (SIEM)
Identity & access management (OpenID etc.)
Enterprise collaboration
Unified communications
Applications for mobile
devices
Rich internet
applications/HTML5
Application lifecycle
management
Software-as-a-service
Integration of standard-
and customized software
Analysis of unstructured data
Infrastructure-as-a-service
Corporate app store
Virtualization
Machine to machine communication (without NFC)
Open source software
Data quality management Enterprise content management
Master data management
Social media analysisBusiness process-as-a-service
Big Data
Social media integration
Location analytics
Cloud security
Green IT
Bring your own device
Platform-as-a-service
Near field communication (NFC)
Importance for ensuring the future of the enterprise
Operational
Planned/implementation underway
Basis: All respondents (n = 120), medians, in percent
2013 Trends
Importance and Degree of Implementation
Platforms to include customers
in product improvement and
development
Platforms for communication
with customers and information
to customers
Implementation and enforcement
of corporate security policies
© Capgemini 2013

13. 13
Future Network’s Management Forum, 21 March 2013
Medium-Term Forecast for Austrian Businesses
until 2017
Austria’s Role in the IT Market in the German-Speaking Countries
On Thursday, 21 March 2013, the annual event publicizing the economic forecast for the ICT industry took
place in the reception rooms of the Vienna Federation of Industry. The title of the event organized by Fu-
German-speaking Countries”.
By way of introduction, it can be said that, according to Mar-
cus Scheiblecker of WIFO (the Austrian Institute for Economic
Research), Austria’s economy will overall see real growth of
1%, followed by continuing subdued GDP growth of 1.8 to 2%
annually in the years 2014 to 2017. This can be considered a
small yet positive growth driver for the ICT industry.
There are no major differences between the ICT markets
in the German-speaking countries but subtle nuances can be
identified in respect of certain details. “The IT outsourcing
market in Austria is clearly less developed as it is in the rest
of the German-speaking countries or Europe as a whole,” said
Philipp Schalla of Pierre Audion Consults (PAC). In 2012, 14.3%
of IT spending in Europe went to outsourced services; with a
share of 8.8% Austria is lagging behind.
IT spending in Austria is still geared towards infrastruc-
ture whereas in Germany or Switzerland, application-related
expenditure accounts for a higher percentage. According to
PAC, this change is indicative of a market’s degree of maturity.
In the coming years, the shift will also be felt in Austria, says
PAC. IT outsourcing expenditure will see a 6.6% increase in
2013, and will in general rise above average until 2016. Spend-
ing on hardware will stagnate this year and decline in the me-
dium term.
According to analyst Philipp Schalla, the general West-
East divide continues to exist as the IT market in Eastern Eu-
rope is still even more focused on in-house work than in Aus-
tria.
In Austria, there is special potential for growth in relation
to current trends such as SaaS, PaaS, IaaS, BaaS (21%), cloud-
related project service & application management (37%), en-
terprise mobility (29%), big data (38%) and unified commu-
nications and collaboration (8%) [all percentages reflecting
annual growth rates]. Over the next three years, above-av-
erage growth can be expected in areas where the baseline is
relatively low: cloud services (more than 50%), cloud opera-
tions (more than 27%), big data (more than 42%) and mobil-
ity (30%). According to PAC, UCC (8%) and BI services (more
than 6%) are lagging behind somewhat.
Many of the forecasts were confirmed by representatives
of the Austrian ICT industry in the panel discussion following
the presentations.
Christian Polster, SVP CEE Managed Service with Atos,
considers the forecast growth rates as a positive signal, es-
pecially for CEE, a region which to his mind is on the thresh-
old to intensive outsourcing, mainly by nearshoring, and is
going to see major growth in the coming years. Big Ameri-
can investors in the industry are penetrating Eastern Euro-
pean markets, a development necessitating the availability
Marcus Scheiblecker (WIFO)
Philipp Schalla (Pierre Audion Consultants – PAC) Christian Polster (Atos)
Photos: fotodienst/Anna Rauchenberger

14. 14
of modern ICT infrastructure and data centres on location.
Apart from Austria, Eastern Europe is a growth area for Atos
due to this strong potential. In addition to managed services,
Atos also offers its customers tailored private cloud services.
By contrast, Atos has not put special focus on public cloud ser-
vices so far. To drive development in this area, Atos agreed on
an Open Cloud Computing Strategic Alliance with EMV and
VMware, founding Canopy. Polster predicts that small cloud
providers will quickly find themselves in a dead end street if
they design services as rough outlines and continue develop-
ing for customers when the cloud is already in place. Profes-
sional cloud computing requires professional partners with
great clout and potential.
Atos itself relies on SaaS from a public cloud, such as
blueKiwi ZEN. Atos will introduce these software services as
a technological core component of its internal Zero EmailTM
initiative in the company. This is a global project aiming to
transform Atos into a social organisation with better em-
ployee work-life balance and more business synergies and ef-
ficiency. It anticipates future work environments by eliminat-
ing e-mail as the primary means of communication.
In conclusion, Polster emphasised that for Atos he could
see a “budding plant which will develop strongly” in the new
field of serious games.
Conversely, Jürgen Thier of A1 Telekom Austria stressed
that his company has been investing heftily in the field of pub-
lic cloud services for more than two years, and has since then
learnt a few lessons. Customers will be slow to respond; it is
a major challenge to bring them to the cloud. However, once
fundamental understanding has been achieved, offering solu-
tions to issues like mobility “becomes almost as easy as pie for
A1”. The focal product in the mobility segment for A1 is desk-
top outsourcing services for employees constantly on the go,
a constantly growing group. This is where Mr. Thier also sup-
ports his customers in matters of bring-your-own-device, of-
fering, in cooperation with partners, mobile device manage-
ment, including the indispensable complete security packages,
in the cloud. As customers increasingly rely on Telekom cloud
services, the data volume is rising tremendously and A1 Tele-
kom has become one of the largest computer centre opera-
tors of Austria.
As the largest convergent provider, A1 has been active in
IT outsourcing for some years, successfully offering, amongst
other things, virtualised services in the fields of data centre
services and desktop outsourcing. Virtualisation plays a major
role when it comes to greater employee mobility. There is no
need for every employee to have a top-notch PC on his/her
desk but employees also want to access corporate resources
easily via his/her devices while out and about.
Thier wants to help IT organisations so they are able to
support their business organisations proactively in respect of
BYOD and cloud services; this would help prevent IT organ-
isations from only being driven by users and lagging behind
in terms of technological progress. — Cloud solutions are an
opportunity for Austrian SMEs to gain much easier access to
complex high-class IT services as they outsource complexity
to A1. Thus, high initial investment costs are a thing of the
past and capacities can be easily adjusted to customer needs.
Jochen Borenich, COO Kapsch Business Com (KBC), also
considers cloud computing to be an important topic. He ob-
served that 80% of Austrian enterprises rely on a private cloud
solution. KBC supports their customer in the preparation and
operation of their private cloud solutions whilst also helping
them to ensure security when integrating public cloud sec-
tions in a hybrid approach.
In terms of outsourcing, KBC also sees strong growth po-
tential in CEE, where the company is active with great success.
Thus, growth in the outsourcing segment of KBC amounted
to 30% last year, which is twice the total market growth rate.
KBC is also a fine partner for customers in respect of big
data. Their approach involves data avoidance as a first stage,
followed by the necessary infrastructure extensions and even-
tually ends with the appraisal and analysis of data as a basis
for forecasts by means of BI.
Thanks to their traditional strong points in communica-
tions, Kapsch naturally also supports their customers when it
comes to handling the greatest driving force of all: mobility
initiatives. As an Apple-authorised system integrator (AASI)
Jürgen Thir (A1 Telekom Austria) Jochen Borenich (Kapsch BusinessCom AG)

15. 15
of the highest certification certification level, Kapsch is offer-
ing solutions in which the full potential of latest devices, such
as the iPhone 5, can be used within secure and fully integrated
mobility concepts.
In conclusion, Borenich underscored that enormous data
growth and collaboration made business protection and secu-
rity extremely important for their customers.
Daniel Holzinger, Managing Director of Colited, who
acted as the moderator of the event, summarised the posi-
tive mood among the representatives of the industry attend-
ing, and the promising outlook in relation to topics such as
cloud computing and outsourcing in the German-speaking
countries and CEE, and closed by thanking Future Network for
the great job they had done in organising the event. Daniel Holzinger (Colited)
From left to right: Jürgen Thir (A1 Telekom Austria), Daniel Holzinger (Colited), Jochen Borenich (Kapsch BusinessCom AG), Marcus Scheiblecker (WIFO), Christian Polster (Atos), Philipp Schalla
(Pierre Audion Consultants – PAC)
Panel discussion: Philipp Schalla (Pierre Audion Consultants – PAC), Marcus Scheiblecker (WIFO), Jochen Borenich (Kapsch BusinessCom AG), Daniel Holzinger (Colited), Jürgen Thir (A1 Telekom
Austria), Christian Polster (Atos)
This event was supported by: In cooperation with:

16. 16
System infrastructure software
Tools
Application software
Hardware Maintenance
Project business
Outsourcing
Hardware
Personnel
Other
Europe German-speaking countries Austria
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
11,0% 11,6% 10,3%
24,7% 26,9% 30,6%
18,9%
17,1%
18,3%
14,3% 13,2% 8,8%
15,4% 14,2% 14,2%
3,0% 2,7% 3,8%
6,6% 7,7% 7,1%
3,1% 3,3% 3,3%
3,1% 3,2% 3,5%
Position in the European context
Europe – IT market 2011
Breakdown of IT spending according
to countries and regions
Source:PAC–PierreAudoinConsultants2013
1
3
4
2
What are today’s market drivers?
Austria
Global
Relevancy* of selected topics
on the software market in Austria
in 2012
BI
CRM
Mobility
SCM
SaaS
ECM
SOA
GRC
MES
PLM
Multi-Channel Integration
E-Commerce
Open Source
Security
Big Data
HR
Finance,
Accounting
Controlling
Enterprise
Applications
Portal
UCC
*The degree of relevancy is a number on a scale
from 1 (low relevancy) to 4 (high relevancy).
Statements are based on market appraisals by
Pierre Audoin Consultants.
Source:PAC–PierreAudoinConsultants2013
1
3
4
2
What are today’s market drivers?
Austria
Global
Relevancy* of selected topics
on the software market in Austria
in 2012
Application
Consolidation
BI
AM
CRMMobility
Real Time
Analytics
Business
Transformation
IaaS
SaaS Business /
IT Alignment
Cloud
Computing
Data Center Outsourcing
Desktop Outsourcing
Enterprise Applications
Global Sourcing
SAP C&SI
SAP Hosting
Security Big Data
UCC
*The degree of relevancy is a number on a scale
from 1 (low relevancy) to 4 (high relevancy).
Statements are based on market appraisals by
Pierre Audoin Consultants.
Source:PAC–PierreAudoinConsultants2013

17. 17
Unified
Communication
& Collaboration
SaaS, PaaS,
IaaS, BaaS
Enterprise
Mobility
Cloud-related
project services
& application
management
Big Data
Average growth rates (AGR)
in selected market segments
worldwide from 2012 to 2016
Important trends
Trends driving growth
8%
21%
29%
37%
38%
Source:PAC–PierreAudoinConsultants2013
Eurozone: Real GDP
2009 2011 20122010
4
3
2
1
0
– 1
– 2
– 3
– 4
– 5
Changes in %,
seasonally adjusted
Source: Eurostat
Compared with previous year
Compared with previous quarter
Hauptergebnisse
ø2002/07 ø2007/12 ø2012/17 2012 2013 2014 2015 2016 2017
GDP Annual changes in %
Real + 2,6 + 0,6 + 1,7 + 0,6 + 1,0 + 1,8 + 12,0 + 1,8 + 1,9
Nominell + 4,4 + 2,4 + 3,4 + 2,7 + 2,9 + 3,6 + 3,8 + 3,5 + 3,5
Consumer prices + 1,9 + 2,2 + 2,1 + 2,4 + 2,1 + 2,0 + 2,3 + 2,0 + 1,9
Payroll total per capita, real + 0,5 – 0,2 + 0,5 + 0,3 – 0,1 + 0,5 + 0,7 + 0,8 + 0,7
Gainfully employed persons + 1,1 + 0,9 + 0,9 + 1,4 + 0,6 + 0,9 + 1,0 + 1,0 + 0,9
ø2002/07 ø2007/12 ø2012/17 2012 2013 2014 2015 2016 2017
Unemployment rate in %
in % of persons in the labour force 4,7 4,3 4,5 4,3 4,6 4,6 4,5 4,5 4,3
in % gainfully employed persons 6,9 6,8 7,4 7,0 7,4 7,4 7,4 7,4 7,2
in % of GDP
External balance 4,4 4,2 3,9 3,4 3,7 4,0 3,8 3,9 4,0
Financing balance of the state
according to Maastricht definition – 2,0 – 3,0 – 1,4 – 3,1 – 2,6 – 2,0 – 1,3 – 0,8 – 0,4
in % of disposable income
Savings rate of private households 9,9 9,3 8,1 7,5 7,6 7,9 8,0 8,4 8,7
Source: Statistik Austria, WIFO-outcomes.

18. 18
A1 Telekom Austria AG
Agrarmarkt Austria
ANECON Software Design und Beratung GmbH
APA Austria Presse Agentur
Austria Pro
Austrian Research Centers GmbH — ARC
BAWAG P.S.K. Gruppe
Boehringer Ingelheim Austria GmbH
Bundesministerium f. soziale Sicherheit u. Generationen
Erste Bank der österreichischen Sparkassen AG
Gemeinde Wien
Hewlett Packard Ges.m.b.H.
IBM Austria
iT Austria GmbH
Kapsch BusinessCom AG
ÖBB-Dienstleistungs GmbH
OÖ Gesundheits- und Spitals-AG Gesundheitsinformatik
OÖ Gebietskrankenkasse
Österreichische Lotterien
OMV Solutions GmbH.
Raiffeisen Zentralbank
SAP Österreich GmbH
Salzburg Research Forschungs GesmbH
Siemens IT Solutions and Services GmbH & Co KG
Sit Solutions
OMV AG
Softwarepark Hagenberg
SVA der gewerblichen Wirtschaft
Tele2 Telecommunication GmbH.
T-Systems
TÜV Austria Holding AG
UPC Austria GmbH
Uniqa Software-Service GmbH
Wirtschaftsuniversität Wien
Wirtschaftskammer Österreich
Companies who Attend Future Network Events
(Excerpt, in alphabetical order)
APPLICATION FOR MEMBERSHIP
I would like to become member of the Future Network
and hereby apply for acceptance as a member in the
following category:
ANNUAL MEMBERSHIP FEES:
(valid from November 2002)
Company memberships:
User companies with up to 10 employees . € 370.00
User companies and software developers
with up to 50 employees: . . . . . . . . . . . . . . . . € 740.00
User companies with over 50 employees: . € 1,110.00
System providers and software developers
with over 50 employees: . . . . . . . . . . . . . . . . € 1,480.00
Sponsoring memberships (financial donation):
by agreement with the Board, but at least: € 1,850.00
Members of the Advisory Board as well as
software developers and system providers,
at least: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . € 3,700.00
Membership of public corporations:
Educational institutions, universities etc.: . € 370.00
Public corporations
with less than 100 employees: . . . . . . . . . . . € 740.00
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with 100 or more employees:. . . . . . . . . . . . . € 1,110.00
Personal membership:
Individual membership: . . . . . . . . . . . . . . . . . € 75.00
Student membership (on submission
of valid confirmation of enrolment): . . . . . € 37.00
Termination of membership must be carried out by means
of a written declaration addressed to the Board, by giving 3
months’ notice to the end of a calendar year.
To: Future Network — Association
for the Promotion of Networking phone: +43/1/5223636–37
in Information Technology fax: +43/1/5223636–10
Kaiserstrasse 14/2 office@future-network.at
1070 Vienna, Austria www.future-network.at
Company
Title First name
Family name
Job title
Address
ZIP/postal code City
Phone Fax
E-mail address
City, date Signature
I agree that the above information is managed electronically and that my name or company
name will be published in the Membership Directory.
I do not want to be named in the Membership Directory (on request please tick).
I do not want to be a member, but would like more information
and regular program submissions.

19. Clemens Cap
(Universität Rostock)
Gerhard Göschl (Mi-
crosoft)
Moshe Rappoport
(IBM Research)
Daniel Holzinger
(Colited)
Jürgen Thier
(A1 Telekom)
Alois Süssenbacher
(Atos)
Alexander Szlezak
(Gentics)
Company members of Future Network (excerpt)
Future Network’s experts (excerpt)
LOGOPLAN
Corporation partners
Contact
Future Network — Association for the Promo-
tion of Networking in Information Technology
phone: +43 1 522 36 36 37
fax: +43 1 522 36 36 10
e-mail: office@future-network.at
web: www.future-network.at