Christopher Brooks

lexden customer experience christopher brooks customer strategy marketing strategy customer satisfaction cx customer insight customer financial services cx improvements marketing brand activation marketing consultancy masterclass net promoter score customer led thinking brand audit brand management nps customer value value proposition customer management assessment team building tom kerr change management vexvox marketing reviews unordinary thinking customer research research market research voice of customer customer engagement strategic planning ajai ranawat marketing services marketing and advertising marketing audit customer success marketing roi customer marketing growth customer centric evaluation leadership management strategy planning day facilitation planning away days marketing planning finance brand experience brian simpson smarter consumer communications communications fca marketing communications employee experience customer relationship management customer service profit business objectives report customer insights complaints handling fondfox social media customer feedback complaints roi customer journey mapping usaa consultancy park inn hotels amex radisson impqua natwest business strategy mentor isa review fidelity hsbc customer value propositions transactional study continuous study trains eurostar investment management wealth management customer retention customer acquisition emotional intelligence continuous improvement research and analysis insight marketing analysis bootcamp communication market share market entry new product development npd comms audits