SlideShare une entreprise Scribd logo

Social Media as a Crisis Communication Tool during the Icelandic Volcano Eruption

•
•
Corinne Weisgerber
Corinne Weisgerber

Slides for class on the role of social media in contemporary crisis communication.

Business
1  sur  47
Télécharger pour lire hors ligne
Using Social Media for Crisis Communication #ashtag
Types of Crises
self-provoked crisis
self-provoked crisis smoldering crisis
self-provoked crisis smoldering crisis malicious attack
self-provoked crisis smoldering crisis organized attack malicious attack
Natural Disaster unpredictable but known risk
?
lack of information ?
lack of information + short decision time ?
lack of information + short decision time = ? lots of uncertainty
lack of information + short decision time Public motivated to reduce uncertainty = ? lots of uncertainty Uncertainty avoidance leads to increased info seeking Response in first 24 hrs determines success Need for good crisis communication
“ Crisis communications is a branch of PR that is designed to protect and defend an individual, company, or organization, usually from a reactive response, facing a swelling public challenge to its reputation, brand, and community. All that’s required to ignite a negative firestorm is a spark from a single voice or an organized congregation. - Brian Solis “
Crisis Communication 101 • Put the public first • Take responsibility for solving the problem • Be honest • Monitor news coverage & telephone inquiries • Never say “No comment” • Provide a constant flow of info • Communicate with key publics • Be accessible
Call centers can’t handle that many requests: Need for alternative communication method
5 Cs of effective crisis comm. • Concern • Clarity • Control • Confidence • Competence
Defense Offense (accomodating)
Defense Offense (accomodating) • Attack accuser • Deny crisis • Excuse
Defense Offense (accomodating) • Attack accuser • Ingratiation: appease • Deny crisis • Corrective action • Excuse • Full apology
How are airlines dealing with this crisis Work in pairs • Pick one airline • Check their social media sites
Video message from CEO & President
Q&A tab added to Facebook page
Proactive post
No #ashtag hashtag
#ashtag hashtag caught on Not all airlines used #ashtag though
Keeping publics updated even when there is no new info
Minimizing responsibility for crisis - putting it in perspective
Shifting blame?
How stranded travelers are using Social Media to Cope #getmehome #roadshare #putmeup
#getmehome
Crowdsharing rides home
#putmeup
Aggregation Live blog on Tnooz: Included official Twitter accounts from a string of airlines and other organisations
Facebook group for stranded travelers
Credits: Dr. Corinne Weisgerber St. Edward’s University Blog: http://socialmediaprclass.blogspot.com Email: corinnew@stedwards.edu Twitter: @corinnew

Recommandé

Social Media in Crisis Communication
Social Media in Crisis CommunicationSocial Media in Crisis Communication
Social Media in Crisis CommunicationBarbie Koelker
 
Social Media Management in Crisis Communication
Social Media Management in Crisis CommunicationSocial Media Management in Crisis Communication
Social Media Management in Crisis CommunicationDavid Vicent
 
Crisis communication & the Austin Bombings
Crisis communication & the Austin BombingsCrisis communication & the Austin Bombings
Crisis communication & the Austin BombingsCorinne Weisgerber
 
Crisis Communication
Crisis Communication Crisis Communication
Crisis Communication Erica Allison
 
SMB Madison - Crisis Communications Plans: Everyone Needs One
SMB Madison - Crisis Communications Plans: Everyone Needs OneSMB Madison - Crisis Communications Plans: Everyone Needs One
SMB Madison - Crisis Communications Plans: Everyone Needs OneJenna Hillmer
 
Digital Crisis Communications: Case Studies and Tips - July 2015
Digital Crisis Communications: Case Studies and Tips - July 2015Digital Crisis Communications: Case Studies and Tips - July 2015
Digital Crisis Communications: Case Studies and Tips - July 2015Scott Monty
 
Use of social media in crisis communication
Use of social media in crisis communicationUse of social media in crisis communication
Use of social media in crisis communicationTeamD5
 
Crisis Communication Plan
Crisis Communication PlanCrisis Communication Plan
Crisis Communication PlanBeth Wilson
 

Recommandé

Social Media in Crisis Communication
Social Media in Crisis CommunicationSocial Media in Crisis Communication
Social Media in Crisis CommunicationBarbie Koelker
 
Social Media Management in Crisis Communication
Social Media Management in Crisis CommunicationSocial Media Management in Crisis Communication
Social Media Management in Crisis CommunicationDavid Vicent
 
Crisis communication & the Austin Bombings
Crisis communication & the Austin BombingsCrisis communication & the Austin Bombings
Crisis communication & the Austin BombingsCorinne Weisgerber
 
Crisis Communication
Crisis Communication Crisis Communication
Crisis Communication Erica Allison
 
SMB Madison - Crisis Communications Plans: Everyone Needs One
SMB Madison - Crisis Communications Plans: Everyone Needs OneSMB Madison - Crisis Communications Plans: Everyone Needs One
SMB Madison - Crisis Communications Plans: Everyone Needs OneJenna Hillmer
 
Digital Crisis Communications: Case Studies and Tips - July 2015
Digital Crisis Communications: Case Studies and Tips - July 2015Digital Crisis Communications: Case Studies and Tips - July 2015
Digital Crisis Communications: Case Studies and Tips - July 2015Scott Monty
 
Use of social media in crisis communication
Use of social media in crisis communicationUse of social media in crisis communication
Use of social media in crisis communicationTeamD5
 
Crisis Communication Plan
Crisis Communication PlanCrisis Communication Plan
Crisis Communication PlanBeth Wilson
 
Presentation Crisis Communications
Presentation Crisis CommunicationsPresentation Crisis Communications
Presentation Crisis CommunicationsJanet Thaeler
 
Crisis comunication powerpoint
Crisis comunication powerpointCrisis comunication powerpoint
Crisis comunication powerpointMeaganTaylor16
 
What to do when the media comes knocking: Crisis Communication Basics
What to do when the media comes knocking: Crisis Communication BasicsWhat to do when the media comes knocking: Crisis Communication Basics
What to do when the media comes knocking: Crisis Communication BasicsBrenda Jones
 
Crisis Communications - How To Manage Negative News
Crisis Communications - How To Manage Negative NewsCrisis Communications - How To Manage Negative News
Crisis Communications - How To Manage Negative NewsTunheim
 
Before Disaster Strikes: Creating an Effective Crisis Communications Plan
Before Disaster Strikes: Creating an Effective Crisis Communications PlanBefore Disaster Strikes: Creating an Effective Crisis Communications Plan
Before Disaster Strikes: Creating an Effective Crisis Communications PlanSandra Fathi
 
TEAM 3 FINAL PRESENTATION: Crisis Communications
TEAM 3 FINAL PRESENTATION: Crisis CommunicationsTEAM 3 FINAL PRESENTATION: Crisis Communications
TEAM 3 FINAL PRESENTATION: Crisis CommunicationsMeaganTaylor16
 
Crisis Communications: Manage (and Avoid) Crises with Media Monitoring
Crisis Communications: Manage (and Avoid) Crises with Media MonitoringCrisis Communications: Manage (and Avoid) Crises with Media Monitoring
Crisis Communications: Manage (and Avoid) Crises with Media MonitoringCARMA
 
Order from chaos: Interplay of Social Media and Crisis Communication
Order from chaos: Interplay of Social Media and Crisis CommunicationOrder from chaos: Interplay of Social Media and Crisis Communication
Order from chaos: Interplay of Social Media and Crisis CommunicationTimothy Coombs
 
Crisis Communications
Crisis CommunicationsCrisis Communications
Crisis CommunicationsPatrick Gibbons
 
Urban Outfitters Crisis Communications Plan
Urban Outfitters Crisis Communications Plan Urban Outfitters Crisis Communications Plan
Urban Outfitters Crisis Communications Plan Hannah Biehn
 
Crisis communication by the 8 credibles
Crisis communication by the 8 crediblesCrisis communication by the 8 credibles
Crisis communication by the 8 crediblesHet Mavani
 
Communication crisis planning & organizing
Communication crisis planning & organizingCommunication crisis planning & organizing
Communication crisis planning & organizingLilybeth Dela Vega
 
Crisis Communications Planning
Crisis Communications PlanningCrisis Communications Planning
Crisis Communications PlanningTippingPointPR
 
Crisis management and Social Media Crisis Management
Crisis management and Social Media Crisis ManagementCrisis management and Social Media Crisis Management
Crisis management and Social Media Crisis ManagementAlberto Alemanno
 
Authentic Crisis Leadership and Reputation Management: Maple Leaf Foods and t...
Authentic Crisis Leadership and Reputation Management: Maple Leaf Foods and t...Authentic Crisis Leadership and Reputation Management: Maple Leaf Foods and t...
Authentic Crisis Leadership and Reputation Management: Maple Leaf Foods and t...On The Edge
 
When Tragedy Strikes: Managing a Crisis on Social Media – April Courville
When Tragedy Strikes: Managing a Crisis on Social Media – April CourvilleWhen Tragedy Strikes: Managing a Crisis on Social Media – April Courville
When Tragedy Strikes: Managing a Crisis on Social Media – April CourvilleRodney Hess
 
Writing_a_Crisis_Communication_Plan
Writing_a_Crisis_Communication_PlanWriting_a_Crisis_Communication_Plan
Writing_a_Crisis_Communication_PlanEllen Davis
 
What is a crisis
What is a crisisWhat is a crisis
What is a crisisrachela86
 
What is a crisis
What is a crisisWhat is a crisis
What is a crisisJohn Keith
 
Crisis communications planning
Crisis communications planningCrisis communications planning
Crisis communications planningWorld Wide Village
 
Social Media and Crisis Communications for PR People
Social Media and Crisis Communications for PR PeopleSocial Media and Crisis Communications for PR People
Social Media and Crisis Communications for PR PeoplePaul Marsden
 
Social Media Crisis Management
Social Media Crisis ManagementSocial Media Crisis Management
Social Media Crisis ManagementWe Are Social Singapore
 

Contenu connexe

Tendances

Presentation Crisis Communications
Presentation Crisis CommunicationsPresentation Crisis Communications
Presentation Crisis CommunicationsJanet Thaeler
 
Crisis comunication powerpoint
Crisis comunication powerpointCrisis comunication powerpoint
Crisis comunication powerpointMeaganTaylor16
 
What to do when the media comes knocking: Crisis Communication Basics
What to do when the media comes knocking: Crisis Communication BasicsWhat to do when the media comes knocking: Crisis Communication Basics
What to do when the media comes knocking: Crisis Communication BasicsBrenda Jones
 
Crisis Communications - How To Manage Negative News
Crisis Communications - How To Manage Negative NewsCrisis Communications - How To Manage Negative News
Crisis Communications - How To Manage Negative NewsTunheim
 
Before Disaster Strikes: Creating an Effective Crisis Communications Plan
Before Disaster Strikes: Creating an Effective Crisis Communications PlanBefore Disaster Strikes: Creating an Effective Crisis Communications Plan
Before Disaster Strikes: Creating an Effective Crisis Communications PlanSandra Fathi
 
TEAM 3 FINAL PRESENTATION: Crisis Communications
TEAM 3 FINAL PRESENTATION: Crisis CommunicationsTEAM 3 FINAL PRESENTATION: Crisis Communications
TEAM 3 FINAL PRESENTATION: Crisis CommunicationsMeaganTaylor16
 
Crisis Communications: Manage (and Avoid) Crises with Media Monitoring
Crisis Communications: Manage (and Avoid) Crises with Media MonitoringCrisis Communications: Manage (and Avoid) Crises with Media Monitoring
Crisis Communications: Manage (and Avoid) Crises with Media MonitoringCARMA
 
Order from chaos: Interplay of Social Media and Crisis Communication
Order from chaos: Interplay of Social Media and Crisis CommunicationOrder from chaos: Interplay of Social Media and Crisis Communication
Order from chaos: Interplay of Social Media and Crisis CommunicationTimothy Coombs
 
Urban Outfitters Crisis Communications Plan
Urban Outfitters Crisis Communications Plan Urban Outfitters Crisis Communications Plan
Urban Outfitters Crisis Communications Plan Hannah Biehn
 
Crisis communication by the 8 credibles
Crisis communication by the 8 crediblesCrisis communication by the 8 credibles
Crisis communication by the 8 crediblesHet Mavani
 
Communication crisis planning & organizing
Communication crisis planning & organizingCommunication crisis planning & organizing
Communication crisis planning & organizingLilybeth Dela Vega
 
Crisis Communications Planning
Crisis Communications PlanningCrisis Communications Planning
Crisis Communications PlanningTippingPointPR
 
Crisis management and Social Media Crisis Management
Crisis management and Social Media Crisis ManagementCrisis management and Social Media Crisis Management
Crisis management and Social Media Crisis ManagementAlberto Alemanno
 
Authentic Crisis Leadership and Reputation Management: Maple Leaf Foods and t...
Authentic Crisis Leadership and Reputation Management: Maple Leaf Foods and t...Authentic Crisis Leadership and Reputation Management: Maple Leaf Foods and t...
Authentic Crisis Leadership and Reputation Management: Maple Leaf Foods and t...On The Edge
 
When Tragedy Strikes: Managing a Crisis on Social Media – April Courville
When Tragedy Strikes: Managing a Crisis on Social Media – April CourvilleWhen Tragedy Strikes: Managing a Crisis on Social Media – April Courville
When Tragedy Strikes: Managing a Crisis on Social Media – April CourvilleRodney Hess
 
Writing_a_Crisis_Communication_Plan
Writing_a_Crisis_Communication_PlanWriting_a_Crisis_Communication_Plan
Writing_a_Crisis_Communication_PlanEllen Davis
 
What is a crisis
What is a crisisWhat is a crisis
What is a crisisrachela86
 
What is a crisis
What is a crisisWhat is a crisis
What is a crisisJohn Keith
 
Crisis communications planning
Crisis communications planningCrisis communications planning
Crisis communications planningWorld Wide Village
 

Tendances (20)

Presentation Crisis Communications
Presentation Crisis CommunicationsPresentation Crisis Communications
Presentation Crisis Communications
 
Crisis comunication powerpoint
Crisis comunication powerpointCrisis comunication powerpoint
Crisis comunication powerpoint
 
What to do when the media comes knocking: Crisis Communication Basics
What to do when the media comes knocking: Crisis Communication BasicsWhat to do when the media comes knocking: Crisis Communication Basics
What to do when the media comes knocking: Crisis Communication Basics
 
Crisis Communications - How To Manage Negative News
Crisis Communications - How To Manage Negative NewsCrisis Communications - How To Manage Negative News
Crisis Communications - How To Manage Negative News
 
Before Disaster Strikes: Creating an Effective Crisis Communications Plan
Before Disaster Strikes: Creating an Effective Crisis Communications PlanBefore Disaster Strikes: Creating an Effective Crisis Communications Plan
Before Disaster Strikes: Creating an Effective Crisis Communications Plan
 
TEAM 3 FINAL PRESENTATION: Crisis Communications
TEAM 3 FINAL PRESENTATION: Crisis CommunicationsTEAM 3 FINAL PRESENTATION: Crisis Communications
TEAM 3 FINAL PRESENTATION: Crisis Communications
 
Crisis Communications: Manage (and Avoid) Crises with Media Monitoring
Crisis Communications: Manage (and Avoid) Crises with Media MonitoringCrisis Communications: Manage (and Avoid) Crises with Media Monitoring
Crisis Communications: Manage (and Avoid) Crises with Media Monitoring
 
Order from chaos: Interplay of Social Media and Crisis Communication
Order from chaos: Interplay of Social Media and Crisis CommunicationOrder from chaos: Interplay of Social Media and Crisis Communication
Order from chaos: Interplay of Social Media and Crisis Communication
 
Crisis Communications
Crisis CommunicationsCrisis Communications
Crisis Communications
 
Urban Outfitters Crisis Communications Plan
Urban Outfitters Crisis Communications Plan Urban Outfitters Crisis Communications Plan
Urban Outfitters Crisis Communications Plan
 
Crisis communication by the 8 credibles
Crisis communication by the 8 crediblesCrisis communication by the 8 credibles
Crisis communication by the 8 credibles
 
Communication crisis planning & organizing
Communication crisis planning & organizingCommunication crisis planning & organizing
Communication crisis planning & organizing
 
Crisis Communications Planning
Crisis Communications PlanningCrisis Communications Planning
Crisis Communications Planning
 
Crisis management and Social Media Crisis Management
Crisis management and Social Media Crisis ManagementCrisis management and Social Media Crisis Management
Crisis management and Social Media Crisis Management
 
Authentic Crisis Leadership and Reputation Management: Maple Leaf Foods and t...
Authentic Crisis Leadership and Reputation Management: Maple Leaf Foods and t...Authentic Crisis Leadership and Reputation Management: Maple Leaf Foods and t...
Authentic Crisis Leadership and Reputation Management: Maple Leaf Foods and t...
 
When Tragedy Strikes: Managing a Crisis on Social Media – April Courville
When Tragedy Strikes: Managing a Crisis on Social Media – April CourvilleWhen Tragedy Strikes: Managing a Crisis on Social Media – April Courville
When Tragedy Strikes: Managing a Crisis on Social Media – April Courville
 
Writing_a_Crisis_Communication_Plan
Writing_a_Crisis_Communication_PlanWriting_a_Crisis_Communication_Plan
Writing_a_Crisis_Communication_Plan
 
What is a crisis
What is a crisisWhat is a crisis
What is a crisis
 
What is a crisis
What is a crisisWhat is a crisis
What is a crisis
 
Crisis communications planning
Crisis communications planningCrisis communications planning
Crisis communications planning
 

En vedette

Social Media and Crisis Communications for PR People
Social Media and Crisis Communications for PR PeopleSocial Media and Crisis Communications for PR People
Social Media and Crisis Communications for PR PeoplePaul Marsden
 
Crisis communications: How to communicate effectively during a crisis
Crisis communications: How to communicate effectively during a crisisCrisis communications: How to communicate effectively during a crisis
Crisis communications: How to communicate effectively during a crisisLegal Media Matters
 
Crisis management - Types and Examples
Crisis management - Types and ExamplesCrisis management - Types and Examples
Crisis management - Types and ExamplesNupur Bhardwaj
 
Social Media and Crisis Communications (Revisited)
Social Media and Crisis Communications (Revisited)Social Media and Crisis Communications (Revisited)
Social Media and Crisis Communications (Revisited)Shel Holtz
 
Top 10 Aviation Crises Handled Through Social Media
Top 10 Aviation Crises Handled Through Social MediaTop 10 Aviation Crises Handled Through Social Media
Top 10 Aviation Crises Handled Through Social MediaSimpliFlying
 
Crisis Communication in a Social World
Crisis Communication in a Social WorldCrisis Communication in a Social World
Crisis Communication in a Social WorldCara Posey
 
Social Media, PR and Crisis Management in a changing Landscape - Lars Voedisch
Social Media, PR and Crisis Management in a changing Landscape - Lars VoedischSocial Media, PR and Crisis Management in a changing Landscape - Lars Voedisch
Social Media, PR and Crisis Management in a changing Landscape - Lars VoedischLars Voedisch
 
COURSEWARE: Social Media and PR Crisis Communication
COURSEWARE: Social Media and PR Crisis CommunicationCOURSEWARE: Social Media and PR Crisis Communication
COURSEWARE: Social Media and PR Crisis CommunicationLaurel Papworth
 
Crisis Communications 101: A Crash Course
Crisis Communications 101: A Crash CourseCrisis Communications 101: A Crash Course
Crisis Communications 101: A Crash CourseMissionMode
 
Ogilvy On: Social Media for Crisis Management
Ogilvy On: Social Media for Crisis ManagementOgilvy On: Social Media for Crisis Management
Ogilvy On: Social Media for Crisis ManagementOgilvy Consulting
 
8 Steps to Manage a Social Media Crisis
8 Steps to Manage a Social Media Crisis8 Steps to Manage a Social Media Crisis
8 Steps to Manage a Social Media CrisisJay Baer
 
How-To Guide - PR Crisis Communications Kit
How-To Guide - PR Crisis Communications KitHow-To Guide - PR Crisis Communications Kit
How-To Guide - PR Crisis Communications KitDemand Metric
 
Social Media Crisis Management: Three Case Studies
Social Media Crisis Management: Three Case StudiesSocial Media Crisis Management: Three Case Studies
Social Media Crisis Management: Three Case StudiesElisha Tan
 
USING SOCIAL MEDIA IN YOUR COMMUNICATION STRATEGIES
USING SOCIAL MEDIA IN YOUR COMMUNICATION STRATEGIESUSING SOCIAL MEDIA IN YOUR COMMUNICATION STRATEGIES
USING SOCIAL MEDIA IN YOUR COMMUNICATION STRATEGIEStudorwilliams
 
Search, PR & Reputation Management
Search, PR & Reputation ManagementSearch, PR & Reputation Management
Search, PR & Reputation ManagementMax Thomas
 
Работа с негативными отзывами в Интернете
Работа с негативными отзывами в ИнтернетеРабота с негативными отзывами в Интернете
Работа с негативными отзывами в ИнтернетеOlga Shchors
 
Generating Business Through Social Media and Your Website
Generating Business Through Social Media and Your WebsiteGenerating Business Through Social Media and Your Website
Generating Business Through Social Media and Your WebsiteLegal Media Matters
 

En vedette (19)

Social Media and Crisis Communications for PR People
Social Media and Crisis Communications for PR PeopleSocial Media and Crisis Communications for PR People
Social Media and Crisis Communications for PR People
 
Social Media Crisis Management
Social Media Crisis ManagementSocial Media Crisis Management
Social Media Crisis Management
 
Crisis communications: How to communicate effectively during a crisis
Crisis communications: How to communicate effectively during a crisisCrisis communications: How to communicate effectively during a crisis
Crisis communications: How to communicate effectively during a crisis
 
Crisis management - Types and Examples
Crisis management - Types and ExamplesCrisis management - Types and Examples
Crisis management - Types and Examples
 
Social Media and Crisis Communications (Revisited)
Social Media and Crisis Communications (Revisited)Social Media and Crisis Communications (Revisited)
Social Media and Crisis Communications (Revisited)
 
Top 10 Aviation Crises Handled Through Social Media
Top 10 Aviation Crises Handled Through Social MediaTop 10 Aviation Crises Handled Through Social Media
Top 10 Aviation Crises Handled Through Social Media
 
Crisis Communication in a Social World
Crisis Communication in a Social WorldCrisis Communication in a Social World
Crisis Communication in a Social World
 
Social Media, PR and Crisis Management in a changing Landscape - Lars Voedisch
Social Media, PR and Crisis Management in a changing Landscape - Lars VoedischSocial Media, PR and Crisis Management in a changing Landscape - Lars Voedisch
Social Media, PR and Crisis Management in a changing Landscape - Lars Voedisch
 
COURSEWARE: Social Media and PR Crisis Communication
COURSEWARE: Social Media and PR Crisis CommunicationCOURSEWARE: Social Media and PR Crisis Communication
COURSEWARE: Social Media and PR Crisis Communication
 
Crisis Communications 101: A Crash Course
Crisis Communications 101: A Crash CourseCrisis Communications 101: A Crash Course
Crisis Communications 101: A Crash Course
 
Ogilvy On: Social Media for Crisis Management
Ogilvy On: Social Media for Crisis ManagementOgilvy On: Social Media for Crisis Management
Ogilvy On: Social Media for Crisis Management
 
8 Steps to Manage a Social Media Crisis
8 Steps to Manage a Social Media Crisis8 Steps to Manage a Social Media Crisis
8 Steps to Manage a Social Media Crisis
 
How-To Guide - PR Crisis Communications Kit
How-To Guide - PR Crisis Communications KitHow-To Guide - PR Crisis Communications Kit
How-To Guide - PR Crisis Communications Kit
 
Crisis Management
Crisis ManagementCrisis Management
Crisis Management
 
Social Media Crisis Management: Three Case Studies
Social Media Crisis Management: Three Case StudiesSocial Media Crisis Management: Three Case Studies
Social Media Crisis Management: Three Case Studies
 
USING SOCIAL MEDIA IN YOUR COMMUNICATION STRATEGIES
USING SOCIAL MEDIA IN YOUR COMMUNICATION STRATEGIESUSING SOCIAL MEDIA IN YOUR COMMUNICATION STRATEGIES
USING SOCIAL MEDIA IN YOUR COMMUNICATION STRATEGIES
 
Search, PR & Reputation Management
Search, PR & Reputation ManagementSearch, PR & Reputation Management
Search, PR & Reputation Management
 
Работа с негативными отзывами в Интернете
Работа с негативными отзывами в ИнтернетеРабота с негативными отзывами в Интернете
Работа с негативными отзывами в Интернете
 
Generating Business Through Social Media and Your Website
Generating Business Through Social Media and Your WebsiteGenerating Business Through Social Media and Your Website
Generating Business Through Social Media and Your Website
 

Similaire à Social Media as a Crisis Communication Tool during the Icelandic Volcano Eruption

Crisis Management Through Social Media Monitoriing
Crisis Management Through Social Media MonitoriingCrisis Management Through Social Media Monitoriing
Crisis Management Through Social Media Monitoriingtracx
 
SMB Madison - Crisis Communications Plans: Everyone Needs One
SMB Madison - Crisis Communications Plans: Everyone Needs OneSMB Madison - Crisis Communications Plans: Everyone Needs One
SMB Madison - Crisis Communications Plans: Everyone Needs OneStephan & Brady
 
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ..."Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...Joshua Tree Internet Media, LLC
 
Effective Crisis CommunicationChapter 1 The Conceptual Foundat
Effective Crisis CommunicationChapter 1 The Conceptual FoundatEffective Crisis CommunicationChapter 1 The Conceptual Foundat
Effective Crisis CommunicationChapter 1 The Conceptual FoundatEvonCanales257
 
Effective crisis communication chapter 1 the conceptual foundat
Effective crisis communication chapter 1 the conceptual foundatEffective crisis communication chapter 1 the conceptual foundat
Effective crisis communication chapter 1 the conceptual foundatANIL247048
 
Effective Crisis CommunicationChapter 3 Lessons on Effective C
Effective Crisis CommunicationChapter 3 Lessons on Effective CEffective Crisis CommunicationChapter 3 Lessons on Effective C
Effective Crisis CommunicationChapter 3 Lessons on Effective CEvonCanales257
 
Effective Crisis CommunicationChapter 5 – 10 Lessons on Managi
Effective Crisis CommunicationChapter 5 – 10 Lessons on ManagiEffective Crisis CommunicationChapter 5 – 10 Lessons on Managi
Effective Crisis CommunicationChapter 5 – 10 Lessons on ManagiEvonCanales257
 
Crisis media relations presentation
Crisis media relations presentationCrisis media relations presentation
Crisis media relations presentationMakacha David
 
ISOC: Crisis and online communications
ISOC: Crisis and online communicationsISOC: Crisis and online communications
ISOC: Crisis and online communicationsJulian Matthews
 
Pennsylvania Credit Union Association PR Crises Strategies
Pennsylvania Credit Union Association PR Crises StrategiesPennsylvania Credit Union Association PR Crises Strategies
Pennsylvania Credit Union Association PR Crises Strategiesdml communications
 
Dam Safety Presentation
Dam Safety PresentationDam Safety Presentation
Dam Safety PresentationDan Keeney
 
Crisis communication.pptx
Crisis communication.pptxCrisis communication.pptx
Crisis communication.pptxAbubakarIshaque
 
Social Convergence and Crisis Communications
Social Convergence and Crisis Communications Social Convergence and Crisis Communications
Social Convergence and Crisis Communications Patrice Cloutier
 
Protecting Your Brand Message in Media Controlled by the Audience
Protecting Your Brand Message in Media Controlled by the AudienceProtecting Your Brand Message in Media Controlled by the Audience
Protecting Your Brand Message in Media Controlled by the AudienceSalesforce Marketing Cloud
 
Senior Living Crisis Communications
Senior Living Crisis CommunicationsSenior Living Crisis Communications
Senior Living Crisis CommunicationsJanis Ehlers
 
Crisis Communication for Your Community
Crisis Communication for Your CommunityCrisis Communication for Your Community
Crisis Communication for Your CommunityFirebelly Marketing
 
Social media crisis management toolkit
Social media crisis management toolkitSocial media crisis management toolkit
Social media crisis management toolkitManuel Cortez
 

Similaire à Social Media as a Crisis Communication Tool during the Icelandic Volcano Eruption (20)

Crisis Management Through Social Media Monitoriing
Crisis Management Through Social Media MonitoriingCrisis Management Through Social Media Monitoriing
Crisis Management Through Social Media Monitoriing
 
SMB Madison - Crisis Communications Plans: Everyone Needs One
SMB Madison - Crisis Communications Plans: Everyone Needs OneSMB Madison - Crisis Communications Plans: Everyone Needs One
SMB Madison - Crisis Communications Plans: Everyone Needs One
 
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ..."Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...
"Crisis Communications and Social Media" - Jim Rettew (The Red Cross) - 2009 ...
 
Effective Crisis CommunicationChapter 1 The Conceptual Foundat
Effective Crisis CommunicationChapter 1 The Conceptual FoundatEffective Crisis CommunicationChapter 1 The Conceptual Foundat
Effective Crisis CommunicationChapter 1 The Conceptual Foundat
 
Effective crisis communication chapter 1 the conceptual foundat
Effective crisis communication chapter 1 the conceptual foundatEffective crisis communication chapter 1 the conceptual foundat
Effective crisis communication chapter 1 the conceptual foundat
 
Uki
UkiUki
Uki
 
Effective Crisis CommunicationChapter 3 Lessons on Effective C
Effective Crisis CommunicationChapter 3 Lessons on Effective CEffective Crisis CommunicationChapter 3 Lessons on Effective C
Effective Crisis CommunicationChapter 3 Lessons on Effective C
 
Effective Crisis CommunicationChapter 5 – 10 Lessons on Managi
Effective Crisis CommunicationChapter 5 – 10 Lessons on ManagiEffective Crisis CommunicationChapter 5 – 10 Lessons on Managi
Effective Crisis CommunicationChapter 5 – 10 Lessons on Managi
 
Crisis media relations presentation
Crisis media relations presentationCrisis media relations presentation
Crisis media relations presentation
 
ISOC: Crisis and online communications
ISOC: Crisis and online communicationsISOC: Crisis and online communications
ISOC: Crisis and online communications
 
Pennsylvania Credit Union Association PR Crises Strategies
Pennsylvania Credit Union Association PR Crises StrategiesPennsylvania Credit Union Association PR Crises Strategies
Pennsylvania Credit Union Association PR Crises Strategies
 
Crisis management
Crisis managementCrisis management
Crisis management
 
Dam Safety Presentation
Dam Safety PresentationDam Safety Presentation
Dam Safety Presentation
 
Crisis communication.pptx
Crisis communication.pptxCrisis communication.pptx
Crisis communication.pptx
 
Social Convergence and Crisis Communications
Social Convergence and Crisis Communications Social Convergence and Crisis Communications
Social Convergence and Crisis Communications
 
Crisis Communications
Crisis CommunicationsCrisis Communications
Crisis Communications
 
Protecting Your Brand Message in Media Controlled by the Audience
Protecting Your Brand Message in Media Controlled by the AudienceProtecting Your Brand Message in Media Controlled by the Audience
Protecting Your Brand Message in Media Controlled by the Audience
 
Senior Living Crisis Communications
Senior Living Crisis CommunicationsSenior Living Crisis Communications
Senior Living Crisis Communications
 
Crisis Communication for Your Community
Crisis Communication for Your CommunityCrisis Communication for Your Community
Crisis Communication for Your Community
 
Social media crisis management toolkit
Social media crisis management toolkitSocial media crisis management toolkit
Social media crisis management toolkit
 

Plus de Corinne Weisgerber

A Parent's Guide to Keeping Kids Safe Online
A Parent's Guide to Keeping Kids Safe OnlineA Parent's Guide to Keeping Kids Safe Online
A Parent's Guide to Keeping Kids Safe OnlineCorinne Weisgerber
 
Disrupting the Disruption in Higher Education - SXSWedu 2015
Disrupting the Disruption in Higher Education - SXSWedu 2015Disrupting the Disruption in Higher Education - SXSWedu 2015
Disrupting the Disruption in Higher Education - SXSWedu 2015Corinne Weisgerber
 
Teaching with Storify, Diigo and HootSuite
Teaching with Storify, Diigo and HootSuiteTeaching with Storify, Diigo and HootSuite
Teaching with Storify, Diigo and HootSuiteCorinne Weisgerber
 
Du professeur connecté à l'étudiant connecté: Vers une pédagogie stratégique ...
Du professeur connecté à l'étudiant connecté: Vers une pédagogie stratégique ...Du professeur connecté à l'étudiant connecté: Vers une pédagogie stratégique ...
Du professeur connecté à l'étudiant connecté: Vers une pédagogie stratégique ...Corinne Weisgerber
 
Social Media Metrics for Academics
Social Media Metrics for AcademicsSocial Media Metrics for Academics
Social Media Metrics for AcademicsCorinne Weisgerber
 
Communicating Hurricane Evacuation Orders: A Case Study
Communicating Hurricane Evacuation Orders: A Case StudyCommunicating Hurricane Evacuation Orders: A Case Study
Communicating Hurricane Evacuation Orders: A Case StudyCorinne Weisgerber
 
Negotiating multiple identities on the social web
Negotiating multiple identities on the social webNegotiating multiple identities on the social web
Negotiating multiple identities on the social webCorinne Weisgerber
 
Re-envisioning Modern Pedagogy: Educators as Curators
Re-envisioning Modern Pedagogy: Educators as CuratorsRe-envisioning Modern Pedagogy: Educators as Curators
Re-envisioning Modern Pedagogy: Educators as CuratorsCorinne Weisgerber
 
Building Thought Leadership through Content Curation
Building Thought Leadership through Content CurationBuilding Thought Leadership through Content Curation
Building Thought Leadership through Content CurationCorinne Weisgerber
 
The Dark Side of Social Media: Privacy Concerns
The Dark Side of Social Media: Privacy ConcernsThe Dark Side of Social Media: Privacy Concerns
The Dark Side of Social Media: Privacy ConcernsCorinne Weisgerber
 
Social Media & Interreligious Understanding
Social Media & Interreligious UnderstandingSocial Media & Interreligious Understanding
Social Media & Interreligious UnderstandingCorinne Weisgerber
 
Empowering students through personal learning networks
Empowering students through personal learning networksEmpowering students through personal learning networks
Empowering students through personal learning networksCorinne Weisgerber
 
Egypt's role in highlighting 21st century Internet issues
Egypt's role in highlighting 21st century Internet issuesEgypt's role in highlighting 21st century Internet issues
Egypt's role in highlighting 21st century Internet issuesCorinne Weisgerber
 
Re-interpreting the Social Media Dream
Re-interpreting the Social Media DreamRe-interpreting the Social Media Dream
Re-interpreting the Social Media DreamCorinne Weisgerber
 
Creating a Personal Learning Network
Creating a Personal Learning NetworkCreating a Personal Learning Network
Creating a Personal Learning NetworkCorinne Weisgerber
 

Plus de Corinne Weisgerber (20)

Interviewing 2
Interviewing 2Interviewing 2
Interviewing 2
 
A Parent's Guide to Keeping Kids Safe Online
A Parent's Guide to Keeping Kids Safe OnlineA Parent's Guide to Keeping Kids Safe Online
A Parent's Guide to Keeping Kids Safe Online
 
Disrupting the Disruption in Higher Education - SXSWedu 2015
Disrupting the Disruption in Higher Education - SXSWedu 2015Disrupting the Disruption in Higher Education - SXSWedu 2015
Disrupting the Disruption in Higher Education - SXSWedu 2015
 
Teaching with Storify, Diigo and HootSuite
Teaching with Storify, Diigo and HootSuiteTeaching with Storify, Diigo and HootSuite
Teaching with Storify, Diigo and HootSuite
 
Du professeur connecté à l'étudiant connecté: Vers une pédagogie stratégique ...
Du professeur connecté à l'étudiant connecté: Vers une pédagogie stratégique ...Du professeur connecté à l'étudiant connecté: Vers une pédagogie stratégique ...
Du professeur connecté à l'étudiant connecté: Vers une pédagogie stratégique ...
 
The Networked Academic
The Networked AcademicThe Networked Academic
The Networked Academic
 
Social Media for Churches
Social Media for ChurchesSocial Media for Churches
Social Media for Churches
 
Social Media Metrics for Academics
Social Media Metrics for AcademicsSocial Media Metrics for Academics
Social Media Metrics for Academics
 
Communicating Hurricane Evacuation Orders: A Case Study
Communicating Hurricane Evacuation Orders: A Case StudyCommunicating Hurricane Evacuation Orders: A Case Study
Communicating Hurricane Evacuation Orders: A Case Study
 
Negotiating multiple identities on the social web
Negotiating multiple identities on the social webNegotiating multiple identities on the social web
Negotiating multiple identities on the social web
 
Re-envisioning Modern Pedagogy: Educators as Curators
Re-envisioning Modern Pedagogy: Educators as CuratorsRe-envisioning Modern Pedagogy: Educators as Curators
Re-envisioning Modern Pedagogy: Educators as Curators
 
Building Thought Leadership through Content Curation
Building Thought Leadership through Content CurationBuilding Thought Leadership through Content Curation
Building Thought Leadership through Content Curation
 
The Dark Side of Social Media: Privacy Concerns
The Dark Side of Social Media: Privacy ConcernsThe Dark Side of Social Media: Privacy Concerns
The Dark Side of Social Media: Privacy Concerns
 
Social Media & Interreligious Understanding
Social Media & Interreligious UnderstandingSocial Media & Interreligious Understanding
Social Media & Interreligious Understanding
 
Empowering students through personal learning networks
Empowering students through personal learning networksEmpowering students through personal learning networks
Empowering students through personal learning networks
 
Curating news
Curating newsCurating news
Curating news
 
Egypt's role in highlighting 21st century Internet issues
Egypt's role in highlighting 21st century Internet issuesEgypt's role in highlighting 21st century Internet issues
Egypt's role in highlighting 21st century Internet issues
 
Re-interpreting the Social Media Dream
Re-interpreting the Social Media DreamRe-interpreting the Social Media Dream
Re-interpreting the Social Media Dream
 
PRSSA Twitter Workshop
PRSSA Twitter WorkshopPRSSA Twitter Workshop
PRSSA Twitter Workshop
 
Creating a Personal Learning Network
Creating a Personal Learning NetworkCreating a Personal Learning Network
Creating a Personal Learning Network
 

Dernier

Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Neil Kimberley
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.Aaiza Hassan
 
Catalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdfCatalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdfOrient Homes
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Roomdivyansh0kumar0
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyEthan lee
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLSeo
 
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsCash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsApsara Of India
 
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppelCorporation
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingTech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingShawn Pang
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Tina Ji
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024christinemoorman
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfPaul Menig
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in managementchhavia330
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANIlamathiKannappan
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 

Dernier (20)

Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023Mondelez State of Snacking and Future Trends 2023
Mondelez State of Snacking and Future Trends 2023
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.M.C Lodges -- Guest House in Jhang.
M.C Lodges -- Guest House in Jhang.
 
Catalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdfCatalogue ONG NUOC PPR DE NHAT .pdf
Catalogue ONG NUOC PPR DE NHAT .pdf
 
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With RoomVIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
VIP Kolkata Call Girl Howrah 👉 8250192130 Available With Room
 
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
Nepali Escort Girl Kakori \ 9548273370 Indian Call Girls Service Lucknow ₹,9517
 
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case studyThe Coffee Bean & Tea Leaf(CBTL), Business strategy case study
The Coffee Bean & Tea Leaf(CBTL), Business strategy case study
 
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRLMONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
MONA 98765-12871 CALL GIRLS IN LUDHIANA LUDHIANA CALL GIRL
 
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call GirlsCash Payment 9602870969 Escort Service in Udaipur Call Girls
Cash Payment 9602870969 Escort Service in Udaipur Call Girls
 
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation SlidesKeppel Ltd. 1Q 2024 Business Update Presentation Slides
Keppel Ltd. 1Q 2024 Business Update Presentation Slides
 
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth MarketingTech Startup Growth Hacking 101 - Basics on Growth Marketing
Tech Startup Growth Hacking 101 - Basics on Growth Marketing
 
Best Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting PartnershipBest Practices for Implementing an External Recruiting Partnership
Best Practices for Implementing an External Recruiting Partnership
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
Russian Faridabad Call Girls(Badarpur) : ☎ 8168257667, @4999
 
The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024The CMO Survey - Highlights and Insights Report - Spring 2024
The CMO Survey - Highlights and Insights Report - Spring 2024
 
Grateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdfGrateful 7 speech thanking everyone that has helped.pdf
Grateful 7 speech thanking everyone that has helped.pdf
 
GD Birla and his contribution in management
GD Birla and his contribution in managementGD Birla and his contribution in management
GD Birla and his contribution in management
 
A DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMANA DAY IN THE LIFE OF A SALESMAN / WOMAN
A DAY IN THE LIFE OF A SALESMAN / WOMAN
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 

Social Media as a Crisis Communication Tool during the Icelandic Volcano Eruption