Presentation given to the Knowledge

1. kore.com.au
Organisational Innovation
& Problem Solving
Cory Banks

2. Introductions
KNOWLEDGE
INFORMATION
change
BPR STRATEGY
FACILITATION
IT CAPABILITY
QUALITY

4. Records
Sharing
Capture
SUPPLY DEMAND
Collec9ons
Subscrip9ons
Search
Transfer
Lessons
Learned
Documents

5. STRATEGY
RISK
Making
PROCESS
Decisions
CULTURE
DATA
Solving
Problems
INFORMATION
KNOWLEDGE

6. ?

8. PATTERN MATCHING
BEST FIT
FIGHT OR FLIGHT
MAKE ASSUMPTIONS
NOT ANALYTICAL
FAILURE IMPRINTS BETTER
GIFT ANSWERS
SERENDIPITOUS RECALL
SEEK SYMMETRY

9. Principles
• Clients: Do it with them, not to them
• Reuse, recycle, renew
• Think about your thinking
• Identify problem 1st
• Get past first pattern match
• Diversity of thought (Collaboration)
• Realise where you are (Complexity)
• Assumptions can kill (Weak Signals)
• Reflect and share experience

10. Complex Complicated
Unknown Knowable
Cause and effect only coherent
Cause and effect separated
in retrospect and do not repeat
over time and space
Pattern Management
Analytical/Systems Thinking
Complex Adaptive Systems
Requires depth of knowledge
Requires diversity of knowledge
Probe-Sense-Respond Sense-Analyse-Respond
Chaos Simple
Unknowable Known
No cause and effect Cause and effect repeatable,
relationships perceivable perceivable and predictable
Crisis Management Standard Operating Procedures
Process Reengineering
Standard responses
Act-Sense-Respond
Sense-Categorise-Respond

11. problem solution
divergent convergent

12. Tools & Techniques
• Explicitly give people permission
• People follow the Leader
• User Centred Design
• Show the benefit – tell the stories
• Find the Demand
• Find the Zealots
• Where can it make the biggest difference
• From little things, big things come

14. Cory Banks
+61 488 962 101
cory.banks@kore.com.au
kore.com.au
Improving Possibility