quality function deployment in Indian health care

1. MAJOR ASSIGNMENT
SUBJHECT -: OPERATION PLANNING & CONTROL
TOPIC -: QUALITY FUNCTION DEPLOYMENT IN HEALTH CARE
SUBMITTED TO- SUBMITTED BY-
MR. BUPENDRA GAHLOT RAMRATAN MALAV
ASSIST. PROF. ME. DEPT. UID -: K10888
BRANCH -: ME ( 6TH )

2. CONTENTS
•Introduction
•QFD Benefits
•History of QFD
•Literature Review
•Health care department
•Conclusion
•References

3. INTRODUCTION
Quality Function Deployment (QFD) is a
structured method for listening to the
customers and optimizing designs, materials
and processes to ensure the customers’
expectations are best satisfied. Optimal
Thinking is the core of all activities.

4. QFD Benefits
• Shortest Cycle Time
• Best Quality
• Lowest Cost
• Best Customer Satisfaction

5. HISTORY OF QFD
• 1966 -Yogi Akao proposes concept
• 1969 -First magazine article
• 1972 -Concept of deployment is developed
• 1972 -KOBE Shipyard using Quality Tables
• 1977 -Toyota uses QFD in their design process
• 1984 -Dr. Clausing( Xerox to Ford ) begins advocating
QFD
• 1987 -Bob King’s book “Better Designs in Half the
Time”
• 1988 -Clausing& Hauser QFD article published in
Harvard Business Review

6. Literature review
1. A Case Study on Quality Function
Deployment (QFD) Eshan S. Jaiswal
(Mechanical Department, Mewar University,
India)
Quality Function Deployment (QFD) is a quality tool that helps to
translate the Voice of the Customer (VoC) into new products that
truly satisfy their needs. In this paper, QFD will be reviewed in order
to understand how it works, to highlight its strengths and
weaknesses and to discuss its practical applications.

7. The first part of the paper will present an overview
of QFD and explain the methodology. QFD will be
defined and explained by means of an example and
a number of benefits and implementation problems
will be revealed.

8. Quality function deployment (QFD) seems to be an
important and interesting issue in manufacturing
decision making when viewed from both the
theoretical and managerial perspectives. Every year,
manufacturing budgets and expenses on quality are
heavy in terms of quality management program
proposals, implementations, project planning,
improvements and sustenance programmes.
2.Manufacturing Quality Function Deployment:
Literature Review and Future Trends Sunday
Ayoola Oke Department of Mechanical
Engineering, Faculty of Engineering, University of
Lagos, Lagos, Nigeria

9. Huge amounts of money allocated and spent on
quality-related activities of personnel training,
manufactured product quality improvement, provision
for claims and warranties due to quality problems and
more are sub-optimally utilized due to improper
methodology in monitoring costs. Unfortunately, QFD,
which appears to be central to quality improvement
programmes seems to be not clearly understood and
sometimes improperly applied along certain directions.

10. 3. Implementation of Quality Function
Deployment in Pump Industry
D. Premkumar, M. Balamurugan
Methodology of Quality Function Deployment
has been introduced at one of the small scale
units to attack their problem of failing to meet
customer delivery commitments.

11. HEALTH CARE DEPARTMENT
Customer (patient) requirements-
1- Fast service.
2- Hygienic.
3- Comfort ability.
4- Experience.

12. Technical(Engineering) requirements
• No. of Doctors
• No. of Nurses
• Available area
• Equipment available
• Rooms
• Environment

13. Customer (patient) requirement’s
weights (AHP)
A Fast Service Hygienic Comfortence Experience
Fast Service 1 3 0.333333 3
Hygienic 0.333333 1 0.2 1
Comfortence 3 5 1 3
Experience 0.333333 1 0.333333 1
Weights C
Fast service 0.26696429
Hygienic 0.10089286
Comfort ability 0.51339286
Experience 0.11875

14. Relationship Matrix
RelativeWeight
Technical
(Engineering)
Attributes
Numberofdoctors
Numberofnurses
Availablearea
Equipment
Rooms
environment
demandedweight(weightedrow
sum)
Customer
( patient)
Requirements
27% Fast Service ● ● ○ ● ● ○ 11.2 30.72
10% Hygienic ○ ○ ▽ ○ ○ ● 2.22 6.081
51% Comfortence ▽ ▽ ● ● ● ● 19.5 53.44
12% Experience ● ● ▽ ● ▽ ▽ 3.56 9.759
Relationships
Strong ●
Moderate ○
Weak ▽

15. Conclusion
• 1- Environment is the first to get the improvement; and it is
100% utilized.
• 2- No. of Nurses is the second to be improved; and it is
100% utilized.
• 3- Rooms available are the third on the improvement
schedule; and it is 100% utilized.
• 4- Equipment’s is the fourth in the order; and it is 100%
utilized.
• 5- No. of Doctors is the fifth; and it is 100% utilized.
• 6- Available area is the last and it is only gaining 20% of
utilization.

16. REFERENCES
• A Case Study on Quality Function Deployment (QFD)
Eshan S. Jaiswal (Mechanical Department, Mewar
University, India)
• Manufacturing Quality Function Deployment: Literature
Review and Future Trends Sunday Ayoola Oke
Department of Mechanical Engineering, Faculty of
Engineering, University of Lagos, Lagos, Nigeria
• Implementation of Quality Function Deployment in Pump
Industry D. Premkumar, M. Balamurugan

17. YOU
THANK