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The Project Management Process - Week 8 Conflict Management

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Craig Brown
Craig Brown

About managing conflict within the team and beyond. Useful info for project managers of all sorts.

BusinessÉconomie & finance
1  sur  75
Project Management 8. Managing Project Conflict
Week 8
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[object Object],[object Object],Conflict
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Bisno’s Sources of Conflict ( Condliffe, 1991 , p6)
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( Nicholas, 2001 , p519)
( Nicholas, 2001 , p519)
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[object Object],Components of Conflict
[object Object],Components of Conflict
[object Object],Components of Conflict
[object Object],[object Object],[object Object],Components of Conflict When you have to deal with conflict tackle the emotional issues first then address values and interests
Consequences of conflict
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Violence
breakdown of relationships
polarization of views into static positions
A breakdown of collaborative ventures
destruction of communication
Groupthink
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Consequences of conflict
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avoiding accommodation competition compromise collaboration
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Compromise
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Competition
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Accommodation
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Collaboration
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Lack of trust Our complaints are trivialized No action gets taken! They only take defensive action
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[object Object]
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[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],Long hours Tight schedules Transient work force High risks Work overload Role uncertainty Social relations
A Stress Survey ,[object Object],[object Object]
( Greenberg & Baron, 1993, p238 )
[object Object],1. Organizational Level 2. Individual Level
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Review ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object]
Photo credits Helico assbach _uncommon bootload James Gordon orionoir Steve9091 Destinys Agent Karthik Sudhir bfick kodama BryonRealey Photos come care of Flickr, CC and generous community members. Most photo credits are in the notes section of the page itself. Some are below.
BetterProjects.net ,[object Object]

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