Digital workflow and robotic process automation (RPA) are game-changers that executives need to know about for 2021. They can significantly automate tasks like processing requests and completing work. RPA further increases efficiency and reduces errors for repetitive tasks. With remote work becoming more common, these technologies can reduce timelines, effort, and improve quality by automating processes that interact through different systems. Implementing them properly can produce a 25% to 10x return on investment. Companies should develop plans to identify which processes would benefit most from automation and map out workflows before automating to eliminate errors and non-value-added tasks.