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1. COM 295 Final Exam Guide
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1 The career summary section of a résumé should provide the candidate's _______
_.
objective for the job search
memberships, awards, certifications and licensure, and activities
list of personal references
major accomplishments, abilities, and attributes
2 Javier is an editorial manager at a publishing company. He wants to give one of
his supervisors an "Employee of the Year" award. Which of the following supervis
ors should he choose if he is looking for an employee with a strong sense of caring
?
Jenny, who helps her employees develop the skills that will allow them to advance
Jon, who sets short- and long-term deadlines for every project and meets them pr
omptly
Paul, who is the best copy editor and proofreader in the department
Ayesha, who always takes on extra work to help the department meet its deadlines
3 Performing at the highest standards, not just for oneself, but for the team, for the
supervisor, for the consumer, and for the company's shareholders, indicates a sen
se of _________.
accountability
individuality
opportunity
future-orientation
4 Your coworker LaRita has asked you to review her slide presentation. You notice
that it is difficult to recognize and process the most important ideas and informati
on. To help her fix this, what will you recommend that she change?
She should limit her text to five words per line and three to four lines per slide.
She should include a compelling image every few slides.
She should choose dark backgrounds and text colors.
She should use bold or italics to highlight key ideas.

2. 5 Lori is using secondary research to develop a business report. How can she writ
e her report in a way that demonstrates originality in thought?
Generate her own conclusions and recommendations
Use the most current documentation guidelines
Adopt a methodical approach to decision making
Cite all her research sources
6 Your résumé should tell a story of:
the value can provide to a company
everything you have learned and done in your previous job
how you plan to improve your areas of weakness
your educational accomplishments
7 In order to focus your presentation on people, you should:
make individuals and groups the subject of your sentences
use a lot of "I" statements
include as many photographs as possible in your slides
avoid using presentation software or other technology
8 In the context of developing persuasive messages, which of the following is most
likely to help you demonstrate a voice of competence?
adopting the tone of mass advertising such as over-the-top appeals
developing strong ideas in the interest of your audience
focusing only on logical appeals
using only emotional appeals in your persuasive messages
9 Rick is trying to schedule a video teleconference with colleagues at several locat
ions. To do so, he needs to coordinate their schedules and also check to see if the c
ompany needs to invest in any additional resources to make it happen. By addressi
ng coordination and resource issues, he is dealing with:
constraint
richness
immediacy
control
10 A mistake that many job applicants make while creating résumés is:
trying to display everything they do well

3. highlighting only a few of their abilities and attributes
neglecting to include areas they need to improve on
forgetting to include their hobbies and other interests
11 Bao is conducting a study that compares the cost of keeping print messages on f
ile versus storing digital messages in the cloud. What aspect of communications re
lates to the storage of messages?
permanence
planning
coordination
constraint
12 A colleague asks you for advice on how to understand the audience of his persu
asive message. Which of the following pieces of advice will you offer?
Wait until the message is perfected before choosing the right audience.
Focus on their values and not their needs.
Consider the psychological principles that impact people's decisions.
Ask as few questions as possible to avoid annoying them.
13 Which of the following should contain all your research sources and should be
provided at the end of your report?
the executive summary
citations
the reference list
table of contents
14 Which of the following is useful advice on conducting business across cultures
with those who have limited English ability?
Use slang and jargon instead of literal language as much as possible.
Allow those with limited English ability enough time to process their thoughts into
English.
Speak at your normal, regular pace instead of speaking slowly as this may be vie
wed as disrespectful.
Determine a person's level of communication proficiency within the first few mom
ents of your interactions with them.

4. 15 _____ is the process of converting meaning into messages composed of words a
nd nonverbal signals.
Filtering
Translating
Encoding
Decoding
16 Which of the following is a trait of individualists?
They communicate directly to efficiently deal with work tasks and outcomes.
They stay in relationships even when they are no longer mutually satisfying.
They tend to follow the perceived dreams and goals of the group as a matter of du
ty.
They tend to stay in contact with and work through extended networks.
17 Which of the following is typically included in the reviewing stage of writing an
effective business message?
ensuring the communication is fair
identifying the primary message and key points
setting a positive and other-oriented tone