1. EN 16114 Management
Consultancy Services:
Background & Characteristics
Status & Future
Dr. Ilse Ennsfellner
Chairperson CEN/TC 381 Project Committee

2. Main questions
§ Relevant standards to the management consulting
profession, in particular EN 16114
§ Rationale for management consultancy standards
§ Value proposition and future development of the standard

3. Areas of Consulting Excellence
Professional - MC as a profession
Organizational - Management of the Consulting firm
Client - Client Relation and Interaction
Personal - Consultant skills, competencies

4. Consulting Excellence Standards
Professional - Code of Conduct, Code of Ethics
Organizational - ISO 9001
Client - EN 16114 „Management Consultancy
Services“
Personal - Certified Management Consultant

5. Institutions
◘ ICMCI
◘ The International Council of Management Consulting Institutes
◘ CEN
◘ European Committee for Standardization
◘ ISO
◘ The International Standards Organization

6. Rationale for EN 16114
◘ to demonstrate that the management consultancy profession is
proactively complying with the European Services Directive
(2006/123/EC) by setting its own standard
- to share European best practices in management consultancy
◘ to provide private and public authorities with an efficient system
at regional and EU level allowing to identify providers of high-quality
services
European normative document
Standard model that might be acceptable internationally

7. Titel and Structure
EN 16114 Management Consultancy Services
Foreword
0. Introduction
1. Scope
2. Normative references
3. Terms and definitions
4. General (Regulatory framework,
Communication, Ethics, CSR, Quality)
5. Offering
6. Execution
7. Closure

8. Offering
Purpose:
◘ to reach an agreement between the MCSP and the client on the
services to be provided
Outcome:
◘ legally binding agreement between MCSP and the client,
specifying services, deliverables, rights and obligations of the
parties
Contents:
◘ Proposal (context, services & deliverables, approach and
workplan, roles & responsiblities, terms and conditions)

9. Execution
Purpose:
◘ to deliver what was agreed in the offering phase
Outcome:
◘ services and deliverables
◘ recommendations and approach for the future
◘ ongoing evaluation and improvement
Contents:
◘ Refining and implementing the agreed work plan
◘ Monitoring of progress and change control, reporting, risk mgt.
◘ Approvals and acceptance

10. Closure
Purpose:
◘ to achieve an orderly end to the assignment
Outcome:
◘ release of all parties from their obligations
◘ shared understanding of continuing obligations
◘ financial settlement
Contents:
◘ Final evaluation and improvement (metrics)

11. Target Group
◘ The target group are MCSP
(Management consultancy services providers)
◘ The clients and other stakeholders are involved
as a reference group („mirror group“)

12. Who Can Use the Standard?
◘ All Management Consultancy Services Providers,
clients, procurers, institutions are invited to apply EN
11614 Management Consultancy Services
(particularly for selection and tenders)
◘ No certification needed
◘ For price and delivery: please contact your national
standardisation institute.

13. Practical Use
◘ We offer management consultancy services being guided by
the European Standard EN 16114.
◘ Our management consultancy services are guided by the
Europe-wide developed recommendations of EN 16114.
Avoid:
• „fulfill the requirements“

14. Roles
◘ Project Committee
◘ Representatives of national standards bodies
◘ Development of the standard
◘ Coordination with national “mirror groups”
◘ Secretariat: UNI (Italian Standardization Institute)
◘ Proposer to CEN
◘ ICMCI and FEACO
◘ Provider of expertise on MC Best Practice

15. Marketing Efforts
◘ to encourage the profession and its institutions
to use the standard (i.e. the standard should be listed
and considered in major European and national
programs)
◘ to establish relationships to relevant
stakeholders (Institutions, Buyers, MCSPs)
◘ to support a professional image of management
consulting in Europe in the interest of the European
market/economy www.en16114.eu

16. Benefits
◘ This standard will...
◘ for the MCSPs
◘ improve visibility of the use and benefits of management
consultancy services - transparency, quality, innovation and trust.
◘ for Institutions and Buyers
◘ assist the European market/economy to increase capacity and
capability through proper procurement and use of management
consultancy services.
◘ increase value added and reduce the risk of management
consulting services for organisations using MCSP
- reliable, effective, quality and innovative management
consultancy services with more predictable outcomes

17. www.en16114.eu

18. ◘ Role
◘ Local advocate of the standard
◘ Profile
◘ Good knowledge of background and characteristics of the standard
◘ Leading member of a local professional association of MCSPs
(preferably of ICMCI or FEACO)
◘ High motivation to successfully roll-out the standard
◘ Tasks
◘ Spreads the idea and benefits of the standard within the local target
audiences including local media.
◘ Promotes local roll-out of the standard
◘ at local events
◘ in interviews, …
Ambassador Concept

19. www.en16114.eu

20. Outlook
Marketing
ISO
Standard

21. ISO PC 280 Task Groups
◘ Guiding principles - Jeremy Webster
◘ Missing issues to be considered - Thomas
de Bellaigue
◘ Other standards and works - Claudio
Barella
◘ Professions - Claudia Melchert Strohmaier
◘ Stakeholder approach - Louis Louizou

22. ISO PC 280 Member Status
◘ P-Participating members influence ISO standards
development and strategy by participating and voting in ISO
technical and policy meetings.
- Voting right
◘ O-Observer members observe the development of ISO
standards and strategy by attending ISO technical and policy
meetings as observers.
- No voting right
◘ Liaisons – no voting right