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Steve Percival NYAS Senior Advocate
Jimmy’s Case Study ,[object Object],[object Object],[object Object],[object Object],[object Object]
The NYAS referral process ,[object Object],[object Object]
Meetings & greetings ,[object Object],[object Object]
The legal basis… ,[object Object]
Barriers to this… ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
The role… ,[object Object],[object Object],[object Object],[object Object],[object Object]
Gaining wishes and feelings ,[object Object],[object Object]
In my own words… ,[object Object],[object Object]
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Jimmy’s complaint ,[object Object],[object Object],[object Object]
Learning Outcomes ,[object Object],[object Object],[object Object],[object Object],[object Object]
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NYAS Legal ,[object Object],[object Object],[object Object]
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Steve Percival - The Power of Complaining