Opportunities to provide training occur every time you help someone with a technology related question, whether it’s one-on-one assistance or in a classroom environment. Making the most of the “teachable moment” involves the right combination of training skills, techniques, and tactics. Technology training is successful when a library patron learns something new and is able to apply it to their life. You don’t need to be a tech expert to learn the practical skills for successful technology training.
Presented August 2014, WebJunction & ALA Learning Roundtable
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Top 10 Skills for Public Tech Instruction
1. 10Top Ten Skills for
Teaching Tech to Patrons
Crystal Schimpf
Library Training Consultant
Kixal, LLC
2. About me
» Librarian
» Technology Trainer
» Digital Literacy Specialist
» Library Training Consultant
» Berkeley, CA
3. Reflection Question
Think of a time when you had to learn a
new technology through individual or
group instruction.
4. Reflection Question
Think of a time when you had to learn a
new technology through individual or
group instruction.
» What worked well?
» What did not work well?
6. Tech Instruction Challenges
» Interpersonal communication
» Teaching techniques
» Learner engagement
» Reaction
NOT as much about the tech as we think!
13. 2
How-to: Assess the need
» Ask lots of questions
» Clarify the question/problem
» Identify their goals
» Don’t jump to conclusions
» Learn their interests
27. 8How-to: Involve learners
» Include lots of activities
» Watch for different learning preferences
» Use partner/buddy/team activities
» Ask what they want to learn
31. 10How-to: Assign practice
» Allow practice time during class
» Assign practice exercises
» Offer ideas for how/what to practice
» Share additional resources, tutorials