QSB Quality Institute introduction organizational excellence

“A quality system approach towards organizational excellence”
Contact Detail: 0120 4155443, +918800425599 & 9999429052, email- contact@qsbasics.com
406, KM-42, KOSMOS, Sector-134, Noida-Greater Noida Express way, Noida , UP, 201301
© Copyright Quality System Basics 2014
Supported by Union of Japanease Scientists and Engineers
“A premier Quality Institution in India
dedicated entirely to Quality.”
QSB
Quality System Basics

Quality System Basics (QSB) is a premier Quality Institution in India dedicated entirely to Quality, which has been established
and organized by group of professionals from India and Japan.
QSB has been established to derive the Quality Culture and more towards Quality revolution in India.
We provide customized and cost effective solutions based on planning, measurement and improvement, which delivers the
following benefits for organizations in direct or indirect ways;
About QSB .....
2

QSB
Improved
Customer
Satisfaction
Reduced
costs
and
improved

proﬁtability

Identiﬁcation
and
management
risk

Business
growth
with
long
term

sustainability

Improvement
and
Innovation

Building
Quality
Culture

Vision:
Quality at the heart of every Organization.
3

QSB

Purpose:
Quality revolution in India – “A product or service made in
India means; a product or service that the world can trust
upon.”
4

QSB

Mission:
Promote and deployment of World’s best manufacturing
practices in industries by developing people in the field of
a) Quality management
b) Process improvements and
c) Waste elimination
from the entire supply chain.
5

QSB

Approach:
Success just does not happen, success is always planned.
6

QSB

QSB Verticals
7

QSB
QSB

Qualification

Course(s)

•  For

Engineering

students
–

DETs,
GETs

•  For
Experience

Individuals

•  For
Quality

Professionals

•  8
QSB
Courses

•  Duration
from

3
months
to
12

months

•  Customized

course(s)
for

ITIs,
DETs
&

GETs

Public
Trainings

and
Seminars

•  Offer
QSB

membership

•  Planning
and

delivery
of

public

trainings,

Seminars
&

events

•  Planning
and

Organizing

Annual
QSB

seminars

•  Organize

Knowledge

and
experience

sharing

sessions

Customized

In-‐company

trainings

•  Offer
company

membership

•  Mutual

understanding

&
agreement

•  Proposed

Customized

trainings

•  Execution
of

trainings
more

in
pragmatic

way

QSB
Excellence

Wing

•  Offer
company

membership

•  Gap
analysis

by
QSB
team

•  Leadership

involvement

•  Promote
and

implement
TQ

&
Op.
Ex.

•  Lean
and
Six

Sigma

•  Annual

Business

performance

evaluation

•  Supplier

Quality

development

q QSB Qualification Course(s)
QSB
A range of quality management qualifications aimed at those new to quality or progressing through their
quality career. The QSB qualifications (syllabus) are based on industry requirements to derive the Quality in
21st century. QSB qualifications allow quality professionals to gain recognition through the achievement of
role-related qualifications that not only provide a ladder to becoming chartered, but are recognised by
employers and based on the Scope of Quality Knowledge.
QSB Qualification programmes are being designed for students as well as experienced Individuals.
Qualification Courses are being strongly recommended to engineering students (who are ready to start his/
her career) to bridge the gaps between campus to companies.
QSB Qualification Course(s) Period Study
Duration (Hrs)
Units Type of Assessment
Certificate in Quality Management (L-B) 3 M 120 5 Exam /Assignment
Certificate in Quality Management (L-1) 3 M 120 5 Exam /Assignment
Certificate in Systems Management (L-2) 3 M 120 7 Exam /Assignment/
Project
Certificate in Assuring Service & Product Quality (L-2) 3 M 120 8 Exam /Assignment/
Project
Certificate in Managing Supply Chain Quality (L-2) 3 M 120 7 Exam /Assignment
Certificate in Quality Improvement for Business (L-2) 3 M 120 5 Exam /Assignment
Certificate in Quality Management System Audits (L-2) 3 M 120 6 Exam /Assignment
Diploma in Quality Management (L-3) 6 M 240 9 Exam /Assignment/
Project

QSB Qualification Course(s)
9

QSB
There is no major difference in the QSB Certificate and Diploma courses. Its only depend
upon total no of Units covered under course and duration of study. QSB always suggest to
get qualify Level B certificate then move to next courses appropriately. Course Levels have
been structured like;
Level B: Certificate Course
Level 1: Certificate Course
Level 2: Certificate Course
Level 3: Diploma Course
QSB Certificate of Training(s) & Course(s)
By developing their knowledge, skills and understanding through training, those involved in
quality can raise their profile to great heights. By bringing this specific and relevant
competence to your role, you can ensure that quality is taken seriously and add real value
to your organization.

10

QSB Qualifications are built from
core units at Level B, Level 1 and
level 2. By completing one
qualification you already have
credits towards your next QSB
qualification.
Lebel B
Certificate
Level 1
Certificate
Level 2 Certificates
Level 3
Diploma
Quality
Manageme
nt
Quality
Manageme
nt
Systems
Manageme
nt
Assuring
service &
product
quality
Managin
g supply
chain
quality
Quality
improvem
ent for
Business
Quality
manageme
nt systems
audit
Quality
Management
Units
of
Study

Quality management
People in Quality / Shop floor
improvements
Management system models
Quality related legislation and
regulation
Quality planning in the product
life cycle
Quality control
Quality assurance
Management system audit
Monitoring and measuring for
quality
Using quality to improve
business performance /
Quality improvements
Quality in the supply chain
Business research
QSB
Quality System BasicsQSB Qualifications and Unit Matrix

Quality
Management
&
standardizati
on
Problem
solving tools
and
techniques
System
Auditing
Improvement
and change
Cultural
change
programme
Qualification
Courses
Our training courses help members for 360⁰ skill enhancement and help organizations enhance
their key business processes.
q Public Trainings
QSB

List of Public Trainings & Qualifications
12

System Auditing
Ø IMS (9001 QMS,EMS&OHSAS) Internal Auditor
Ø IMS (TS16949,EMS&OHSAS) Internal Auditor
Ø IMS (EMS&OHSAS) Internal Auditor
Ø QMS Lead Auditor Course
Improvement & Change
Ø Lean Manufacturing practices
Ø Change Management
Ø Lean Six Sigma
Ø Productivity improvement
Ø Project Management
Cultural change programme
Ø TPM: Total Productive Maintenance
Ø TQM: Total Quality Management
Ø FMDS: Floor Management Development System
Ø TPS: Toyota Production System
Ø ZED: ZEro Defect approach
Qualification Courses:
Ø Certiﬁcate
in
Quality
Management

in
Systems
Management

in
Assuring
Service
&
Product
Quality

in
Managing
Supply
Chain
Quality

in
Quality
Improvement
for
Business

in
Quality
Management
Systems
Audit

Visit to www.qsbasics.com.to know more about
trainings, events, seminars and Course details.
Quality Management & standardization
Ø Policy & Quality Objectives Deployment
Ø Standards Awareness Programme:
QMS, EMS & OHSAS, Energy Management, Lab
Management, Information Security Management
Ø Advance Product Quality Planning
Ø Production Part Approval Process
Ø Failure Modes and Effects Analysis
Ø Measurement System Analysis
Ø Statistical Process Control
Ø Layered Process Audit – a process improvement tool
Ø Supplier relationship management
Ø Creating a customer-focused organisation
Ø Developing the skills of the new quality manager
Problem solving tools and techniques
Ø Global 8 Disciplines – a structured problem solving
approach
Ø DMAIC Approach (Six Sigma)
Ø Effective problem solving techniques
Ø Workshop on PDCA Approach
Ø QC Tools
Ø QC Circles-12 Steps of Problem solving
Ø Error proofing methods (Defect prevention
approach)
Ø Effective customer complaints handling methods
(Training/ Workshop)
QSB

q Customized In-Company Trainings
QSB
QSB
offers
in-‐company
training,
delivering
the
listed
public
courses
as
well
as
customized
courses
to
suit

your
company
requirements,
for
all
business
and
industry
sectors.

Why
choose
QSB
in-‐company
training?

v  Courses
can
be
tailored
to
meet
your
specific
needs

v  Special
advice
on
selecting
the
right
course
for
your
organisation

v  A
pre-‐training
consultation
to
ensure
all
your
requirements
are
met

v  Direct
access
to
trainers
to
ensure
the
course
is
relevant

v  Your
own
management
system
can
be
incorporated
as
part
of
the
training

v  Courses
take
place
on
your
own
premises,
or
at
a
venue
to
suit
you

v  It
is
a
cost
effective
way
of
training
a
number
of
your
employees

v  Delegates
can
develop
real
solutions
to
implement
straight
away

v  Live
audits
guided
by
experienced
trainers
are
available
for
auditors

v  Dates
arranged
to
suit
you.

We
offer
a
comprehensive
range
of
courses
from
process
design
to
statistical
sampling;
business

improvement
to
corporate
social
responsibility.
If
we
don't
currently
run
a
course
which
suits
you,
tell
us

your
requirements
and
our
highly
qualified
trainers
can
work
with
you
to
develop
a
course
to
suit
your

needs.

QSB Excellence wing is being run by group of professionals who have subject matter expertise.
The focus of QSB wing is to ensure that organizations have the capability to meet consistently the needs
of their customers and stakeholders. This breaks down into two main areas of activity:
q  To act as the ‘conscience’ of the organization, providing confidence to the organization, its customers,
regulators and other stakeholders
q  To act as a mentor and coach at all levels of the organisation by helping those within the organization
and its supply chain to improve.
Following areas are being emphasized by wing;
Ø  Lean Six Sigma Approach
Ø  Integrated management system approach
Ø  Deep approach for sustainability
Ø  Integration and implementation of core tools
Ø  Integration and implementation of Lean practices
q QSB Excellence wing
QSB

Lean Six Sigma – Training and Certification Programme for QSB members
15

QSB
“Lean” means “without waste”
“Lean Six Sigma” means “Solution of problems and elimination of wastages from entire Business
model by using six sigma methodology.”
DRIVER:
a
six-‐phase

approach
to
improvement

1.  Deﬁne

2.  Review

3.  Investigate

4.  Verify

5.  Execute

6.  Reinforce

Lean Six Sigma – Training and Certification Programme for QSB members
16

Six Sigma training for Senior Leadership
Ø  Lean for leadership Training
Ø  Lean Six Sigma Champions Training
Six Sigma Skill Development Training
Ø  Six Sigma Awareness Training
Ø  Six Sigma Yellow Belt Training
Ø  Six Sigma Green Belt Training
Ø  Six Sigma Black Belt Training
Ø  Lean Six Sigma Awareness Training
Ø 

Lean Six Sigma Green Belt Training
Ø  Lean Six Sigma Black Belt Training
Ø  Lean Practitioners Certification Training (Manufacturing)
Ø  Lean Practitioners Certification Training (Service)
QSB

An Integrated Management System approach to Business Sustainability
17

QSB
Multi
systems

implemented
with

single
system
approach

Multi
systems

implemented
with

integrated
approach

Which

standards/
systems
could

be

integrated?

ISO/
TS
16949

standard

requirements

ISO
14001

standard

requirements

OHSAS
18001

standard

requirements

Customer

speciﬁc

requirements

Best

Practices

among
Group

units

Integration

with
soft

wares
used

across
the

Group

Continual

improvement

activities
/

practices

Total
Quality

and

Operation

Excellence

(TQ
&
Op.

Ex.)

QSB

Policy
&

objectives

deployment

Planning

Execution

Performance

Assessment

Continual

Improvement

Management

Review

Internal
auditors

training
and

development

Awareness,

training
and

communication

Internal
audits

planning
and

execution

System

certiﬁcation

Integration Approach
QSB

A model of Integrated Business Management System Approach
Lean
Manufacturing

practices
*

Customer

Specific

requirements

Introduction
and
use

of

Softwares
.

Employee’s

involvement

Education

and

Training
*

100%
Customer Satisfaction
ISO/TS 16949, ISO 14001, BS-OHSAS 18001, ISO 27001, ISO 50001
Achieve Business Goals
v Management Review
v Internal Auditor’s training and development
v Awareness, training and communication
v Internal audits planning and execution
v Integrated System Certification
v Policy & objectives deployment
v Planning
v Execution
v Performance Assessment
v Continual Improvement
Integrationof5Main
Pillars
Integration of ISO standards like:
Integration
based on
following 10
elements:
Integrated Business Management System 20

QSB

D

•  Define the processes with adequate process controls for
prevention and detection & prepare plans
E

•  Educate the manpower
E

•  Execution of plans
P

•  Performance monitoring, analysis and corrective actions
DEEP- Approach for Sustainability*
Total No of employees: n = Workers + Staff
QSB

How to integrate and implement Automotive Core tools?
Ø APQP (Advance Product Quality Planning)
ü Product APQP
ü Part APQP
ü APQP – Supplier end
ü Launch Readiness Audits
ü Initial Supply Control
Ø FMEA (Failure Mode and Effect Analysis)
ü Design FMEA
ü Process FMEA
ü Tool FMEA
Ø PPAP (Production Part Approval Process)
ü PSW Sign off
ü Ramp up activity
ü Feedback and corrective actions
Ø SPC (Statistical Process Control)
ü Variable Charts
ü Attribute Charts
Ø MSA (Measurement System Analysis)
Attribute Study
ü Effectiveness
ü Miss Rate
ü False Alarm Rate
Ø MSA : Variable Study
ü Bias
ü Linearity
ü Stability
ü Repeatability
ü Reproducibility
DFMEA
PFMEA &
Process Flow
Chart, Process
Mapping
Quality plans, Control
plans including SPC and
MSA plans
PPAP Documents - Work
Instruction/ Standard Operating
Procedures/ Part Inspection
standards/ SPC and MSA reports
22

QSB

5SManagement
• SERI
• SEITON
• SEISO
• SEIKETSU
• SHITSUKE
• KAIZEN
• MONITOR,
REVIEW
AND
EVALUATI
ON
• RECOGNIT
ION
Visualization
• Shop floor
Layout
• Visualization
of 3 moving
items-
Physical
goods,
standardized
work ,
Management
Information –
KPI’s
•  Color coding
• Andon
System
•  Visual
Controls
•  Identification
of abnormal
things
Eliminate/ReduceNVA’s
•  VSM
•  OEE
•  Layout
•  Multi
machine
manning
•  Line
Balancing
•  Quick
Change Over
– SMED
•  Lead time
reduction
•  Inventory
Turn Over
ratio
•  Human Error
prevention
•  SPF
•  Low cost
Automation
TotalProductiveMaintenance
• Autonomous
Maintenance
(Jishu Hozon)
• Preventive
Maintenance
• Spare parts
management
• Break Down
Management
• Predictive
maintenance
•  Individual
Improvement
(Kobetsu
Kaizen)
•  Quality
Maintenance
•  Education and
training
•  Safety, health
& environment
•  Development
Management
•  Office TPM QuickResponseTeam
•  Multi
skilling
•  Andon
System
•  Trouble
shooting
analysis
KANBAN
•  Customer
order driven
production
scheduling
•  Pull system-
Make to order
•  JIT- Inventory
management
•  Multi skilling
How to integrate & implement Lean Manufacturing Practices?
23

QSB

Our Existing Customers:
24

QSB
²  Motherson Sumi Systems limited
²  Motherson Automotive Technologies and Engineering
²  Precision Pipes and Profiles Limited, Noida
²  Minda Industries Limited
²  Kunstocom India Limited
²  Associated Lighting Company Limited
²  Samsung India Electronics Limited
²  Honda Motorcycle and Scooter India Limited
²  Asahi India Glass Limited
²  Maruti Center for Excellence

How can QSB help to you?
25

QSB
²  Awareness session on upcoming Quality standards and new approaches
for Quality professionals
²  Customized in-company trainings and solutions
²  Promote and deployment of IBMS
²  Promote and deployment of automotive core tools
²  Promote and deployment of Lean practices
²  QSB Membership for
²  Individual
²  Company
²  Customized QSB Qualification courses for
²  Experienced Individual
²  Freshers / New comers
²  Develop Quality professionals to derive the Quality Excellence
²  Provide groomed employees in the field of Quality and Operations

How can you help to QSB?
26

QSB
²  Lets have belief on QSB services
²  Lets have a good start with a Seminar on Lean or 2015 version of ISO 9001
²  Mutual agreement with QSB for long term business growth in 21st century
²  Promote QSB framework throughout your Organization
²  Ensure that your Quality Function develops their Knowledge, Skills and
Experience in the areas of:
• Governance
• Assurance
• Improvement
²  Become a member of QSB to get all the benefits
²  Support QSB to derive the quality revolution in India – with your voluntary
involvement; gradually but surly, QSB will be delivering its charitable aims.

27

For any query, support and know more about QSB services;
please write us on contact@qsbasics.com
or contact us on 0120 4155443, +91 8800425599 & 9999429052
For more information, visit us on: www.qsbasics.com
“Choose us for Sustainability”
QSB
Thanks for your participation.
It’s our pleasure to answer your queries.

QSB Quality Institute introduction organizational excellence

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